Neo1738 Posted June 12, 2020 Share Posted June 12, 2020 Anytime I try to use intercom anywhere from my cell phone to call a TS my video is never shown. It always says "poor signal video will resume" or something to that effect. This is on LTE or home network. Any ideas? TS to TS works flawlessly. Quote Link to comment Share on other sites More sharing options...
Don Cohen Posted June 13, 2020 Share Posted June 13, 2020 Did you ever get this resolved? I run into this message sporadically with Intercom Anywhere, T3 or Android Phone, connecting to my DS2 Mini. WiFi or Cellular signal. I've explored this, but have not come up with a solution. One possibility is a problem with the actual POE cable or connections. It runs under the house, and I haven't purchased any gear yet to test the cable for continuity, etc. Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted June 16, 2020 Author Share Posted June 16, 2020 On 6/13/2020 at 12:06 PM, Don Cohen said: Did you ever get this resolved? I run into this message sporadically with Intercom Anywhere, T3 or Android Phone, connecting to my DS2 Mini. WiFi or Cellular signal. I've explored this, but have not come up with a solution. One possibility is a problem with the actual POE cable or connections. It runs under the house, and I haven't purchased any gear yet to test the cable for continuity, etc. Nope but like I said the TS are sending video and audio is fine both ways, the phone won't give video bc the "connection is too slow" haven't tested w the wife's phone that's next. Either way likely will have to get the dealer involved. Quote Link to comment Share on other sites More sharing options...
JBBEAUSO Posted September 3, 2020 Share Posted September 3, 2020 I've had the same exact issue for several months. Neither control4 nor my dealer have been able to resolve it. I recently upgraded my network to new Araknis equipment but it did not resolve the problem. When you enable the debug mode on the phone, it appears the data being sent for video is too small to support video leading me to believe there is a problem with the android app. Phone is Samsung galaxy note 10+ with all the latest software on phone and EA-3 Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted September 4, 2020 Author Share Posted September 4, 2020 21 hours ago, JBBEAUSO said: I've had the same exact issue for several months. Neither control4 nor my dealer have been able to resolve it. I recently upgraded my network to new Araknis equipment but it did not resolve the problem. When you enable the debug mode on the phone, it appears the data being sent for video is too small to support video leading me to believe there is a problem with the android app. Phone is Samsung galaxy note 10+ with all the latest software on phone and EA-3 Yeah Samsung S20 Ultra and still not fixed for me either. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 13, 2020 Share Posted September 13, 2020 The Intercom App was updated last week - Its now 1.1 Just downloaded today Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted September 15, 2020 Author Share Posted September 15, 2020 Maybe only for out of the US? Mine still on 1.0 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 15, 2020 Share Posted September 15, 2020 9 minutes ago, Neo1738 said: Maybe only for out of the US? Mine still on 1.0 Mine updated earlier this week... South African App Store. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 16, 2020 Share Posted September 16, 2020 9 hours ago, Neo1738 said: Maybe only for out of the US? Mine still on 1.0 I`m in the UK - need to go into App store and clink on the App and it says Update Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted September 16, 2020 Author Share Posted September 16, 2020 I did for android even in the beta program, nothing available says up to date last update May 1st. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 16, 2020 Share Posted September 16, 2020 I`m on Apple - Updated last week - that could be the reason no Android Update Quote Link to comment Share on other sites More sharing options...
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