g8rfn2 Posted September 28, 2019 Share Posted September 28, 2019 I have a custom button i want to access from the master bedroom. No matter what i do, i cannot get the button to show on the Master Bedroom screen in OS3? I'm not out of buttons... and I have tested it's function in various other rooms and it works fine? Any ideas? Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted September 28, 2019 Author Share Posted September 28, 2019 So strange... It's like there is a setting blocking the functionality just for that room? But, I cant find anything that would do that? When I add a button to "All Rooms" it adds for everything except the master bedroom as well. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 28, 2019 Share Posted September 28, 2019 That is weird! Has your dealer had a look? Sounds like the agent may be corrupt. Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted September 28, 2019 Share Posted September 28, 2019 Check detective suite for something old left behind. You will find your problem. Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted September 28, 2019 Author Share Posted September 28, 2019 5 hours ago, Cartnj said: Check detective suite for something old left behind. You will find your problem. How do I do that? Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted September 28, 2019 Share Posted September 28, 2019 Unfortunately You need a dealer to do that. Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted September 28, 2019 Author Share Posted September 28, 2019 Anyone else ever run into this and/or have a potential solution? We checked the system. No leftovers or partially deleted buttons, etc. Rebooted the controllers, etc. Any other things I can try? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 29, 2019 Share Posted September 29, 2019 You could try deleting the custom button Agent and adding it back... but I suspect that you will then need to redo any programming you have on custom buttons... if you try this, I’d strongly recommend doing a project back up first! Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted September 29, 2019 Author Share Posted September 29, 2019 1 hour ago, South Africa C4 user said: You could try deleting the custom button Agent and adding it back... but I suspect that you will then need to redo any programming you have on custom buttons... if you try this, I’d strongly recommend doing a project back up first! Tried that last night. I had only a couple other buttons so I was fine wiping them out. But, it didn't fix the issue though. All I did was "remove it" and then add it back. I'm assuming that's all u can do, yes? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 29, 2019 Share Posted September 29, 2019 3 hours ago, g8rfn2 said: Tried that last night. I had only a couple other buttons so I was fine wiping them out. But, it didn't fix the issue though. All I did was "remove it" and then add it back. I'm assuming that's all u can do, yes? That’s all I can think of. What does your dealer say? Quote Link to comment Share on other sites More sharing options...
g8rfn2 Posted September 29, 2019 Author Share Posted September 29, 2019 Don't have a local guy any more. Just use some of the guys on here. @msgreenf any other thoughts? How hard is it to remove the room itself and add it back? Quote Link to comment Share on other sites More sharing options...
VINCELdUB Posted September 29, 2019 Share Posted September 29, 2019 I would say the room itself has something going on. Re-doing a room may be the quickest way. Any special programming in that room?Could create a new “Master Bedroom”, then duplicate all of the room bindings. Test the new room after a navigator refresh. Then add the button to the new room. Happy Automating!! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 30, 2019 Share Posted September 30, 2019 the issue was they weren't favorited to that room - the custom button agent was/is working fine. All we had to do was select the C4 button in the upper left to be able to favorite the custom button to the room South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
RobbieF Posted September 30, 2019 Share Posted September 30, 2019 1 hour ago, msgreenf said: the issue was they weren't favorited to that room - the custom button agent was/is working fine. All we had to do was select the C4 button in the upper left to be able to favorite the custom button to the room That's caught me out too - Was just about to suggest this! If a button is missing from a room, check that it hasn't been "Un-Favorited" first!!!!! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 30, 2019 Share Posted September 30, 2019 Duh! The issue is often so obvious! And hind sight is a perfect science... Quote Link to comment Share on other sites More sharing options...
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