Tim Williams Posted August 17, 2020 Share Posted August 17, 2020 All my T3s said "connecting" yesterday morning and required a manual reset.....anything from that there Ryan?Same here Quote Link to comment Share on other sites More sharing options...
RyanE Posted August 17, 2020 Share Posted August 17, 2020 On 8/15/2020 at 2:28 PM, South Africa C4 user said: I’m confused! Some of the new Neeo features seem to have been rolled back? The room being selectable from the top bar remains but the lights and shades enhancements are gone from my Neeo... admittedly, I have rebooted my system in the interim... Even the “What’s New” write up has changed to remove the lights / shades enhancement... Weird! Have you installed any filtering on your network before it stopped working? For example, a PiHole or other filtering? Some filters block split.io, which is a service Control4 uses to manage feature flags, which can turn on / off features that are either in beta, or recently released. I'd verify that you have whitelisted or otherwise not blocked split.io. https://help.split.io/hc/en-us/articles/360006954331-How-do-I-whitelist-Split-to-work-in-my-environment- Once you've verified that you're not blocking split.io, restart your controller, and/or wait a while, and it should show up. RyanE Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 17, 2020 Share Posted August 17, 2020 1 hour ago, RyanE said: Have you installed any filtering on your network before it stopped working? For example, a PiHole or other filtering? Some filters block split.io, which is a service Control4 uses to manage feature flags, which can turn on / off features that are either in beta, or recently released. I'd verify that you have whitelisted or otherwise not blocked split.io. https://help.split.io/hc/en-us/articles/360006954331-How-do-I-whitelist-Split-to-work-in-my-environment- Once you've verified that you're not blocking split.io, restart your controller, and/or wait a while, and it should show up. RyanE Thanks @RyanE - I have definitely not installed a filter of any sort. I also have also not blocked any sites. It is possible (I guess, even if unlikely) that my internet service provider blocked them. I hope not! It appears to me that the feature vanished when I rebooted my controller on Sunday. I think that Component updates are scheduled to happen on a Thursday on my system (from memory of a schedule that is not mine in my list of scheduled events!). I guess the features will re-appear then. If not, I will try rebooting Director and if that does not work, I’ll dig deeper! Thanks again! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 19, 2020 Share Posted August 19, 2020 On 8/17/2020 at 5:08 PM, RyanE said: Have you installed any filtering on your network before it stopped working? For example, a PiHole or other filtering? Some filters block split.io, which is a service Control4 uses to manage feature flags, which can turn on / off features that are either in beta, or recently released. I'd verify that you have whitelisted or otherwise not blocked split.io. https://help.split.io/hc/en-us/articles/360006954331-How-do-I-whitelist-Split-to-work-in-my-environment- Once you've verified that you're not blocking split.io, restart your controller, and/or wait a while, and it should show up. RyanE Two interesting things: 1. The lighting filters on my Neeo has returned (probably because I rebooted my director again).. 2. More worryingly, 1 of my 4 T3 screens has been hanging saying that it is upgrading for the last few hours. I assume that it is it trying to do a component update. I am going to reboot the T3 shortly... Hope this does not result in a need for a truck roll. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 19, 2020 Share Posted August 19, 2020 57 minutes ago, South Africa C4 user said: Two interesting things: 1. The lighting filters on my Neeo has returned (probably because I rebooted my director again).. 2. More worryingly, 1 of my 4 T3 screens has been hanging saying that it is updating for the last few hours. I assume that it is it trying to do a component update. I am going to reboot the T3 shortly... Hope this does not result in a need for a truck roll. Sadly, my one T3 appears to have been bricked by the pushed update and I am going to need to call my dealer in. Hope this doesn’t happen too often as it will quickly becomes expensive! I’m also hoping my other 3 Touchscreens have updated and are not going to brick themselves over the next 24 / 48 hours! Even more worried about the 5 Touchscreens at my holiday home as I am not there at present to see what is happening Quote Link to comment Share on other sites More sharing options...
jfh Posted August 19, 2020 Share Posted August 19, 2020 2 hours ago, South Africa C4 user said: Sadly, my one T3 appears to have been bricked by the pushed update and I am going to need to call my dealer in. OMG. Hope that the T3 isn’t bricked and can be recovered. Can these updates be disabled? Or do you get them no matter what if you are on 3.1.3? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted August 19, 2020 Author Share Posted August 19, 2020 OMG. Hope that the T3 isn’t bricked and can be recovered. Can these updates be disabled? Or do you get them no matter what if you are on 3.1.3? You can disable them in the scheduler tabSent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 20, 2020 Share Posted August 20, 2020 8 hours ago, South Africa C4 user said: Sadly, my one T3 appears to have been bricked by the pushed update and I am going to need to call my dealer in. Hope this doesn’t happen too often as it will quickly becomes expensive! I’m also hoping my other 3 Touchscreens have updated and are not going to brick themselves over the next 24 / 48 hours! Even more worried about the 5 Touchscreens at my holiday home as I am not there at present to see what is happening T3 is a brick with a nice C4 logo in the middle of the screen. Dealer will come out this afternoon... RyanE 1 Quote Link to comment Share on other sites More sharing options...
shupp872 Posted August 20, 2020 Share Posted August 20, 2020 On 8/15/2020 at 4:28 PM, South Africa C4 user said: I’m confused! Some of the new Neeo features seem to have been rolled back? The room being selectable from the top bar remains but the lights and shades enhancements are gone from my Neeo... admittedly, I have rebooted my system in the interim... Even the “What’s New” write up has changed to remove the lights / shades enhancement... Weird! I have the same issue with the Neeo. (Lost filter settings) I have rebooted my controller, and my lighting filters still haven't shown back up. Did you have to do anything else to get them to reappear? Did you have to wait a while? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 20, 2020 Share Posted August 20, 2020 13 hours ago, South Africa C4 user said: T3 is a brick with a nice C4 logo in the middle of the screen. Dealer will come out this afternoon... And to end this story... it took my dealer a mere 10 minutes to fix the problem. He used a paperclip and Held a button down at the same time as putting the paperclip in a hole... hey presto, factory reset (I assume) and the T3 booted back up. I had to reset a few things - screen savers, favourites and return home settings. Now all is good! Neo1738, jfh and RyanE 2 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 20, 2020 Share Posted August 20, 2020 2 minutes ago, shupp872 said: I have the same issue with the Neeo. (Lost filter settings) I have rebooted my controller, and my lighting filters still haven't shown back up. Did you have to do anything else to get them to reappear? Did you have to wait a while? I waited a few days and did another Director reboot. I am honestly not sure which fixed the problem but the filter settings have been back since then... Quote Link to comment Share on other sites More sharing options...
shupp872 Posted August 20, 2020 Share Posted August 20, 2020 26 minutes ago, South Africa C4 user said: I waited a few days and did another Director reboot. I am honestly not sure which fixed the problem but the filter settings have been back since then... Thanks, i will be patient and see if mine comes back. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
jfh Posted August 20, 2020 Share Posted August 20, 2020 1 hour ago, South Africa C4 user said: And to end this story... it took my dealer a mere 10 minutes to fix the problem. He used a paperclip and Held a button down at the same time as putting the paperclip in a hole... hey presto, factory reset (I assume) and the T3 booted back up. I had to reset a few things - screen savers, favourites and return home settings. Now all is good! A paper clip is a key tool for any smart home these days ... Glad to hear your T3 is fine. Quote Link to comment Share on other sites More sharing options...
RyanE Posted August 21, 2020 Share Posted August 21, 2020 10 hours ago, jfh said: A paper clip is a key tool for any smart home these days ... Just be sure and not put it in the Mic hole... RyanE Neo1738 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 21, 2020 Share Posted August 21, 2020 2 hours ago, RyanE said: Just be sure and not put it in the Mic hole... RyanE My dealer said the same to me... I have not yet looked to see if I can identify the different holes. Hopefully I never need to do this again! Quote Link to comment Share on other sites More sharing options...
jfh Posted August 21, 2020 Share Posted August 21, 2020 7 hours ago, South Africa C4 user said: I have not yet looked to see if I can identify the different holes. Hopefully I never need to do this again! +1 I hope the difference is obvious, but also that I never need to know. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 1, 2020 Author Share Posted September 1, 2020 Does anyone know what the new version should show? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 1, 2020 Share Posted September 1, 2020 10 hours ago, msgreenf said: Does anyone know what the new version should show? My dealer could see the upgrade had happened (I think he was looking in System Design) in Composer Pro... but he said their were no visible changes for the end user. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 1, 2020 Author Share Posted September 1, 2020 I talked to support today and they couldn't tell me how to tell if it worked... Sent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 1, 2020 Share Posted September 1, 2020 2 minutes ago, msgreenf said: I talked to support today and they couldn't tell me how to tell if it worked... Sent from my Pixel 3a XL using Tapatalk O my! That is crazy! msgreenf 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 1, 2020 Author Share Posted September 1, 2020 They agreed but had no answerSent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted September 2, 2020 Share Posted September 2, 2020 On 9/1/2020 at 12:34 PM, msgreenf said: Does anyone know what the new version should show? Chatted to my dealer today and he said that, as far as he knows, there is a Hardware Revision number (currently 1) that appears in the Touchscreen driver in System Design, I have not had time to look and see if this appears in HE (monitoring). He did also say that this is an assumption that he is making based on the fact he had not see that entry before... There could also be broken telephone in my description, so take this post with a large pinch of salt! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 2, 2020 Author Share Posted September 2, 2020 Just now, South Africa C4 user said: Hardware Revision number (currently 1) that is hardware not software...don't think that is it South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 2, 2020 Author Share Posted September 2, 2020 Support just confirmed for me the App version in the settings screen is where you see if it got the update Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 2, 2020 Author Share Posted September 2, 2020 320.31.0.16 is the version you should have South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
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