Rob21 Posted October 17, 2020 Share Posted October 17, 2020 I have Lutron shades, lights, and fans integrated into my C4 system. Everything has been great with the exception of these two things. Control4 does not know the state of the fan after it is turned on. (Video below) Control4 seems to miscommunicate with the Lutron driver when controlling the shades. (Video below) If anyone could help me solve these issues I would greatly appreciate it! https://photos.app.goo.gl/MGvnc3Cx87dzdJGf6 Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 Wow I finally found someone else with the same problem I have with my Lutron shades. I have RadioRA 2, but the same issue where when you close the shades fully from C4 environment, you then have have to press the open button TWICE from seeTouch keypad. Do you have the Lutron app too? For me, when I close the shades from C4, the Lutron app still continues to show the previous shade level (fully open for example). I’m convinced now this is a bug with the C4 integration or driver, not a Lutron issue. Never had a problem when these were integrated with an RTI system. Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 Here is a post I made on the Lutron forum, see if this sounds similar to your problem: https://forums.lutron.com/showthread.php/15927-Control4-and-Radio-RA2-Triathlon-Shades Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 I had also posted about it on this forum as well several months ago: Quote Link to comment Share on other sites More sharing options...
Rob21 Posted October 17, 2020 Author Share Posted October 17, 2020 1 hour ago, dinom said: Wow I finally found someone else with the same problem I have with my Lutron shades. I have RadioRA 2, but the same issue where when you close the shades fully from C4 environment, you then have have to press the open button TWICE from seeTouch keypad. Do you have the Lutron app too? For me, when I close the shades from C4, the Lutron app still continues to show the previous shade level (fully open for example). I’m convinced now this is a bug with the C4 integration or driver, not a Lutron issue. Never had a problem when these were integrated with an RTI system. Who do you think we should contact to fix the bug? If anyone else has any information on this please help us out! Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 I already worked with Lutron and they pretty much determined it was a Cotrol4 issue. I’m hoping that now I’m not the only one experiencing this, someone from C4 (Ryan?) will see this and help get the right folks involved. I already spoke with my C4 dealer, and he didn’t have any ideas. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted October 17, 2020 Author Share Posted October 17, 2020 3 minutes ago, dinom said: I already worked with Lutron and they pretty much determined it was a Cotrol4 issue. I’m hoping that now I’m not the only one experiencing this, someone from C4 (Ryan?) will see this and help get the right folks involved. I already spoke with my C4 dealer, and he didn’t have any ideas. I hope so! Lets keep at it and hopefully someone will be able to help us. Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 Yes! Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 Also, how long have you had this issue? Did you just get your shades installed recently? Also, do you use the Lutron app at all? If so, when you close the shades fully in C4 does it not show correct shade level in the app? Just wondering if the symptoms are the same as mine. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted October 17, 2020 Author Share Posted October 17, 2020 1 hour ago, dinom said: Also, how long have you had this issue? Did you just get your shades installed recently? Also, do you use the Lutron app at all? If so, when you close the shades fully in C4 does it not show correct shade level in the app? Just wondering if the symptoms are the same as mine. I have had this issue since the day I got my Control4 system set up (about two years now). I do not use it but I do have the Lutron Connect app. When I close the shades fully in C4 it does not show the correct shade level in the Lutron app (so same symptoms as you). When I click the lutron button on my wall the lutron app realizes the state for the shade but then I have to click the button another time for the shade to actually do anything. Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 Yup exactly the same. If this is a long existing bug, I’m surprised just you and I are reporting it. Unless not many here with Lutron shades. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted October 17, 2020 Author Share Posted October 17, 2020 I know I guess not. Do you think Lutron could fix their C4 driver if we reach out again or is it out of their hands? Quote Link to comment Share on other sites More sharing options...
dinom Posted October 17, 2020 Share Posted October 17, 2020 Based on the driver information, Control4 was the creator of the Lutron drivers, not Lutron itself. So Control4 used the published API and created their own drivers. So I think C4 is on the hook to fix this, if we can convince them there is a bug. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted October 18, 2020 Author Share Posted October 18, 2020 Okay so we’ll try to get in touch in someone this week. Quote Link to comment Share on other sites More sharing options...
cgboulet Posted December 21, 2020 Share Posted December 21, 2020 I have the same issue as well. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted December 21, 2020 Author Share Posted December 21, 2020 9 minutes ago, cgboulet said: I have the same issue as well. Is your issue with your shades or fans? Quote Link to comment Share on other sites More sharing options...
cgboulet Posted December 21, 2020 Share Posted December 21, 2020 Shades. Such a pain. I’ve got also Homeworks keypads and programmed the shades to react on the up / down arrows. They work 1 out 3 times when pressed. Extremely frustrating. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted December 21, 2020 Author Share Posted December 21, 2020 Please help us find a solution. I believe the best thing to do is make Control4 aware of the issue so they could fix it. Mention it to your dealer and show him this post. I’ve already tried going through my dealer. If there’s anything I could do to help let me know. Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted December 26, 2020 Share Posted December 26, 2020 IMHO I don’t think Lutron/Control4 are supporting the homeworks / homeworks QS Driver anymore.... Ever since the new LEAP protocol came out with the QSX processor they have moved to that now. with shades I know it’s pain, I need to try the third party driver for the shades see how it goes (not had the chance to do so yet + I don’t have Lutron shades in my home). If anyone would like me to install it for them so they can get try it out / be a test subject. I’d be more than happy to help. Thanks Muj Quote Link to comment Share on other sites More sharing options...
cgboulet Posted December 29, 2020 Share Posted December 29, 2020 @Rob21, I have mentioned to my dealer and he mentioned to the tech he was speaking with a few weeks ago and I believe he said they logged a case. I'd be curious What is this 3rd party driver we speak of? Is there a trial period? Quote Link to comment Share on other sites More sharing options...
Rob21 Posted December 29, 2020 Author Share Posted December 29, 2020 This is the link to the driver https://drivercentral.io/platforms/control4-drivers/blinds-shades/lutron/ . There is a trial period and I am hoping to get it soon. Quote Link to comment Share on other sites More sharing options...
timmypop Posted January 2, 2021 Share Posted January 2, 2021 There is not much out there that I can find regarding this Leap driver documentation and how it works. I have a QS system. I'd be happy to update to a QSX if it gives me the ability to have accurate scene mapping and integration into my C4 and Lutron system. Would this give the ability to properly mimic Lutron QS keypads with scene control. In almost all of my jobs the main top button in every room is the main lighting scene for the room, followed by individual control below. Getting C4 to recognize those keypad button w scene control has been a pain. Individual button control is no problem. Quote Link to comment Share on other sites More sharing options...
Rob21 Posted January 2, 2021 Author Share Posted January 2, 2021 How would one upgraded from QS to QSX? Is Control4 and QSX a better match than C4 and QS? Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted January 2, 2021 Share Posted January 2, 2021 3 hours ago, Rob21 said: How would one upgraded from QS to QSX? Is Control4 and QSX a better match than C4 and QS? this requires a new OSX processor to replace the Homeworks QS processor (Most expensive component of lutron system) 22 hours ago, timmypop said: There is not much out there that I can find regarding this Leap driver documentation and how it works. I have a QS system. I'd be happy to update to a QSX if it gives me the ability to have accurate scene mapping and integration into my C4 and Lutron system. Would this give the ability to properly mimic Lutron QS keypads with scene control. In almost all of my jobs the main top button in every room is the main lighting scene for the room, followed by individual control below. Getting C4 to recognize those keypad button w scene control has been a pain. Individual button control is no problem. Most of the documentation is in the driver, you'd need to replace your current homeworks processor with the new QSX processor. In terms of mimicking scene buttons, i know it can be programmed if you'll get scene feedback, that's something i'm not sure about, not had a chance to test one out yet as in the UK we've only just got the QSX processor. There is also a keypad driver available. Again i've not tried it yet, so i can't comment. What i currently do is create a scene inside c4, add my loads, press. the lutron keypad button and on c4 press the get light levels button. This works really well as when you execute a scene from c4 the lutron keypad LED also lights up OR You can create blank lighting scenes and in programming add a press and release commands, this is good as if you ever change anything on the lutron side you won't have to re do c4, ad you're just mimicking a button press. Here's a screenshot of drivers available . Thanks Muj Quote Link to comment Share on other sites More sharing options...
bdo21 Posted May 27, 2021 Share Posted May 27, 2021 I have this issue as well. I have Lutron shades and while Lutron generally controls them, C4 has a role when closing some shades (happy to explain why if helpful). If C4 closes the shade, the Lutron keypad requires a double press on the open button to open the shades again. It doesn’t sound like anyone has a solution to this issue? Thanks Quote Link to comment Share on other sites More sharing options...
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