C4 License/ registration question on a home I just purchased

[Jedi]

I just purchased a home that has a full C4 install (older 2.6), but the previous owner didn't leave anything to go on to register or even access the system.  I don't even have any touch displays, they took them all.  How can I associate this C4 system / license to my newly created account?  Gear in the house is a C4-HC800-BL and C4-16AMP3-B.  

 

[sonic30101]

If you use the older My home PC app you might be able to. Is it a HC800 or is there a BL-1 at the end of the model number on the back/underside? If no BL-1 then it doesn't have the site license for the ios/android app which would be a bummer.

[Cyknight]

4 hours ago, sonic30101 said:

If you use the older My home PC app you might be able to

Nope, flash is blocked so the app won't run at all.

4 hours ago, Jedi said:

How can I associate this C4 system / license to my newly created account?

You may need to have  dealer do so (it can be done in Pro)

[sonic30101]

1 hour ago, Cyknight said:

Nope, flash is blocked so the app won't run at all.

Thanks, been a while since I dusted that app off. I thought it would still run on 2.6.x but it has been years since I used it

[msgreenf]

2 minutes ago, sonic30101 said:

Thanks, been a while since I dusted that app off. I thought it would still run on 2.6.x but it has been years since I used it

It's not about 2.6. It's the fact that Adobe killed flash 

[sonic30101]

Gotcha, thanks

[zaphod]

On 3/13/2021 at 8:05 AM, Jedi said:

I just purchased a home that has a full C4 install (older 2.6), but the previous owner didn't leave anything to go on to register or even access the system.  I don't even have any touch displays, they took them all.  How can I associate this C4 system / license to my newly created account?  Gear in the house is a C4-HC800-BL and C4-16AMP3-B.  

These devices are still supported by the latest OS - 3.2, so you should be able to upgrade to the latest system if you get a dealer - assuming that you don't have other obsolete gear in other parts of your house.  You may want to add other gear if you want to use C4 for all of your house - like remote controls and controllers at TVs.