ekohn00 Posted May 20, 2022 Share Posted May 20, 2022 (edited) I've never had much luck with the ecobee driver - lots of disconnects between the app and ecobee. we have network driver 18 and thermostat version 4. has anyone had problems and finally fixed it?? Edited May 20, 2022 by ekohn00 Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted May 23, 2022 Share Posted May 23, 2022 Terribly unreliable for me as well. Super annoying. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 23, 2022 Share Posted May 23, 2022 I have talked to c4 about this. The best thing they recommend is changing a setting which will refresh the token, you don't actually have to reboot. So all i do is pick mode and repick heat or cool based on time of year and it reconnects Quote Link to comment Share on other sites More sharing options...
indecision Posted May 30, 2022 Share Posted May 30, 2022 Has been happening in my demo system as well as customer systems for years. Is so frustrating. C4 worked with Ecobee a while back to try to fix it but it didn't make any noticeable difference in my system. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted May 30, 2022 Author Share Posted May 30, 2022 On 5/23/2022 at 10:10 AM, msgreenf said: I have talked to c4 about this. The best thing they recommend is changing a setting which will refresh the token, you don't actually have to reboot. So all i do is pick mode and repick heat or cool based on time of year and it reconnects what setting? tx. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 30, 2022 Share Posted May 30, 2022 1 hour ago, ekohn00 said: what setting? tx. Any Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted May 31, 2022 Author Share Posted May 31, 2022 16 hours ago, msgreenf said: Any I read this wrong... I get it now. Any idea how often you need to do this so the token is refreshed on time? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 31, 2022 Share Posted May 31, 2022 57 minutes ago, ekohn00 said: I read this wrong... I get it now. Any idea how often you need to do this so the token is refreshed on time? for me it's only post reboot ekohn00 1 Quote Link to comment Share on other sites More sharing options...
tekki70 Posted June 1, 2022 Share Posted June 1, 2022 same for me, as long as i dont reboot my controller, ecobee doesn't lose its connection, i have the same problem with Aladin Genie as well. This happens on my system as well as a few clients systems. Quote Link to comment Share on other sites More sharing options...
Don Cohen Posted June 21, 2022 Share Posted June 21, 2022 On 5/23/2022 at 10:10 AM, msgreenf said: I have talked to c4 about this. The best thing they recommend is changing a setting which will refresh the token, you don't actually have to reboot. So all i do is pick mode and repick heat or cool based on time of year and it reconnects Just as a data point here - my Ecobee thermostat was asking me to get a new PIN in the C4 App. I remembered this post, and tried this trick, but it didn't work unfortunately. Tried it a couple of times, either picking Heat or Cool. It was in Cool to begin with, when choosing Heat, it changed in the C4 App, but after 20 seconds or so, it changed back. If I chose Cool, basically nothing happened. I had to regenerate a PIN, log into my Ecobee App, deleted the Control4 App, and re-added it. Everything is back to normal again. Fortunately, it doesn't happen too often, but I wish this trick would have worked. Would be much simpler than having to basically redo the linkage. Quote Link to comment Share on other sites More sharing options...
swassbac Posted November 29, 2023 Share Posted November 29, 2023 Did anyone ever find a permanent resolution for this? I get the "disconnected from network" every couple of days even without an EA5 reboot. Has gotten worse lately - I have it trigger a text when the connection is lost so I know to change a setting to get it to reconnect but it is super annoying. Quote Link to comment Share on other sites More sharing options...
tekki70 Posted December 6, 2023 Share Posted December 6, 2023 i have ecobee and havent had the disconnect problem in quite some time, my advice is delete the driver, make sure you have the latest driver, reinstal and reauthorize. i also have several sites that are up and running for a long time too Quote Link to comment Share on other sites More sharing options...
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