John1199 Posted August 17, 2022 Share Posted August 17, 2022 Hello community. I have zigbee mesh which contains smart door locks and gercons that are fixed on each door where smart lock is located. There is next situation: I can successfully control door locks via navigators or C4 touch screens but cannot see gercons (they have OFFLINE status and don’t change OPEN/CLOSED text when door moves). But when I put these gercons directly near C4 zigbee server (which runs on EA-5 controller) – they are restored with ONLINE status and works correctly (display correct status – open or closed – I checked it with magnet). Then, I fix them back to the door – and they are OFFLINE again (in the same time zigbee lock works correctly and have ONLINE status). How did I added zigbee gercons to project? – I did it directly near C4 zigbee server (of course according to instruction). Checked it (with magnet) to confirm gercons work correctly, and then fix them on the door. Thus, I have next question: On each door I have zigbee smart lock and gercon to display of that door status. I can successfully control smart lock (and see current status if it was opened/closed manually with keys) but in the same time I see OFFLINE status for gercon, and when I physically move the door – gercon indicator in navigator or C4 touch screen does not change. Why? Any ideas? One more moment: besides main Zigbee server, which runs on EA-5 controller, I have multiple ZAP that run on CA-1 controller. When I put gercon directly near CA-1 controller, it remains offline and does not change text open/closed when I test it with magnet. But in the same time smart lock, which is connected to that ZAP works correctly. Any ideas? Probably there is same reason of these issues. Quote Link to comment Share on other sites More sharing options...
Solution mstafford388 Posted August 17, 2022 Solution Share Posted August 17, 2022 Ok, first thing you want to do is get rid of a multiple ZAP setup. Make each controller it's own ZServer, then reidentify each device to it's closest ZServer. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted August 17, 2022 Share Posted August 17, 2022 I’m assuming you are calling a door sensor a gercon? Change Zigbee servers as said above. Next, we’d need to know what door sensor you’re using. Quote Link to comment Share on other sites More sharing options...
John1199 Posted August 18, 2022 Author Share Posted August 18, 2022 20 hours ago, mstafford388 said: Ok, first thing you want to do is get rid of a multiple ZAP setup. Make each controller it's own ZServer, then reidentify each device to it's closest ZServer. I did it and now it works. Thank you for your help. Quote Link to comment Share on other sites More sharing options...
John1199 Posted August 18, 2022 Author Share Posted August 18, 2022 17 hours ago, lippavisual said: I’m assuming you are calling a door sensor a gercon? Change Zigbee servers as said above. Next, we’d need to know what door sensor you’re using. Yes. door sensor model: Nyce NCZ-3011 Quote Link to comment Share on other sites More sharing options...
mstafford388 Posted August 18, 2022 Share Posted August 18, 2022 4 hours ago, John1199 said: I did it and now it works. Thank you for your help. Awesome! Zigbee is super reliable once you get it dialed in. C4 User 1 Quote Link to comment Share on other sites More sharing options...
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