brucecampbell Posted February 15, 2023 Share Posted February 15, 2023 I've just had power restored after two days without. I have two HC800's The primary sounds like the fan is working, but no blue light has come on, and I've got no connection to C4 The slave looks like it has come back online ok. Any advice on figuring out if the HC800 is fried? Quote Link to comment Share on other sites More sharing options...
Amr Posted February 15, 2023 Share Posted February 15, 2023 6 minutes ago, brucecampbell said: I've just had power restored after two days without. I have two HC800's The primary sounds like the fan is working, but no blue light has come on, and I've got no connection to C4 The slave looks like it has come back online ok. Any advice on figuring out if the HC800 is fried? Well, try to rest it to factory, u need a project backup to be able to restore your project, if it’s back online, image update it to 3.3.0 if u r on OS3, restore ur project. If not online, its may be the flash drive. brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
brucecampbell Posted February 16, 2023 Author Share Posted February 16, 2023 10 hours ago, Amr said: Well, try to rest it to factory, u need a project backup to be able to restore your project, if it’s back online, image update it to 3.3.0 if u r on OS3, restore ur project. If not online, its may be the flash drive. Talked to my dealer, tried a factory restore, but nothing happened. So I'm now after advice on replacements. I'm assuming the HC800 is obsolete, so I will need one of the new controllers. 1. how do I know which controller is best for my needs? Connections in use: I have around 36 zigbee dimmers and keypads 3 serial 8 IR out 7 Contacts 5 relays 4 Audio out 2. Can I use my other HC800 to run as a slave? Would I have to stay on V3.2 to keep an HC800 in my project? what would be the best option to run all the extra contacts, relays etc - assuming the most a controller has is 4 of each? Cheers. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 16, 2023 Share Posted February 16, 2023 First: to keep any HC800 you'd be stuck at 3.0.0 Second, I'd likely suggest a CORE5 plus an i/o extender. That will cover all in/outputs and is plenty of horsepower - this does assume both HC800's are in a single location. brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted February 16, 2023 Share Posted February 16, 2023 1 hour ago, Cyknight said: First: to keep any HC800 you'd be stuck at 3.0.0 Second, I'd likely suggest a CORE5 plus an i/o extender. That will cover all in/outputs and is plenty of horsepower - this does assume both HC800's are in a single location. HC800 max release is 3.3.0 not 3.0.0 Andrew luecke 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted February 16, 2023 Share Posted February 16, 2023 3 hours ago, brucecampbell said: Talked to my dealer, tried a factory restore, but nothing happened. So I'm now after advice on replacements. I'm assuming the HC800 is obsolete, so I will need one of the new controllers. 1. how do I know which controller is best for my needs? Connections in use: I have around 36 zigbee dimmers and keypads 3 serial 8 IR out 7 Contacts 5 relays 4 Audio out 2. Can I use my other HC800 to run as a slave? Would I have to stay on V3.2 to keep an HC800 in my project? what would be the best option to run all the extra contacts, relays etc - assuming the most a controller has is 4 of each? Cheers. My suggestion here depends on where u want to go, I suggest 3 routes: 1) As-Is/HC800 Route: - Get another HC800 off eBay make sure it’s the BL version that have the Site License @ $75~$100 then restore your project with minimum hassle - Max OS u can reach on the HC800 is 3.3.0, u can’t move forward - HC800 doesn’t support Apple Bridge so u going to be stuck to other drivers, IR etc - HC800 is an old power hourse but it’s discontinued now and if u want to add any new features u will be left with what u have 2) Modernize/2xEA3+IOX - You have a mid size project, 2 EA3 can drive ur project with the required audio out - EA will allow u to upgrade to latest release 3.3.2 including adding a Halo remote as well - An IOX will provide u with the IO’s needed 3) Future Proof/2xCore 3+IOX - If you have some cash to burn go Core, it will power ur project for the future! - ZWave, etc You still can mix a Core/EA setup! brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
brucecampbell Posted February 17, 2023 Author Share Posted February 17, 2023 Thanks for the advice. Just waiting on quotes from my dealer now. Might look at a Core 5 and IO Extender. Cheers. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 17, 2023 Share Posted February 17, 2023 3 hours ago, Amr said: HC800 max release is 3.3.0 not 3.0.0 Yup sorry that is what I meant to type Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 17, 2023 Share Posted February 17, 2023 3 hours ago, Amr said: 3) Future Proof/2xCore 3+IOX Makes no sense to drop 2 CORE3 in, one Core5 will have the required audio outputs, in fact it'll have up to 6 and cost would be pretty much the same. 3 hours ago, Amr said: Modernize/2xEA3+IOX The actual cost difference of this vs going with CORE units (new retail at least) is near to zero - why bother? Quote Link to comment Share on other sites More sharing options...
Amr Posted February 17, 2023 Share Posted February 17, 2023 2 hours ago, Cyknight said: Makes no sense to drop 2 CORE3 in, one Core5 will have the required audio outputs, in fact it'll have up to 6 and cost would be pretty much the same. The actual cost difference of this vs going with CORE units (new retail at least) is near to zero - why bother? Who said new for the EA? Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted February 17, 2023 Share Posted February 17, 2023 If you go EA series, I recommend you go Ea3v2, not the older v1 generation.. But, the core series is a totally different beast, and I'd definitely pick that any day of the week brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
prabeau Posted February 17, 2023 Share Posted February 17, 2023 I have had same issue with my HC800 and a new power supply was the answer. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 17, 2023 Share Posted February 17, 2023 13 hours ago, Amr said: Who said new for the EA? Well unlike the HC800 option you noted, you didn't specify second hand 4 hours ago, prabeau said: I have had same issue with my HC800 and a new power supply was the answer. Good point, it would be easy enough to see if you swap the two powersupplies to see if this isnt a 40 dollar fix. brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
Amr Posted February 17, 2023 Share Posted February 17, 2023 31 minutes ago, Cyknight said: Well unlike the HC800 option you noted, you didn't specify second hand Good point, it would be easy enough to see if you swap the two powersupplies to see if this isnt a 40 dollar fix. That’s a $30 of Amazon or eBay, I didn’t change my power supply but I think it was 19 VDC PS like the ones used to power old laptops brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted February 17, 2023 Share Posted February 17, 2023 35 minutes ago, Amr said: That’s a $30 of Amazon or eBay, I didn’t change my power supply but I think it was 19 VDC PS like the ones used to power old laptops 40 CAD is basically 30 USD Quote Link to comment Share on other sites More sharing options...
Amr Posted February 17, 2023 Share Posted February 17, 2023 I bough an HC800-BL-1 with rack ears and PS @ $50, 9 months ago brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
brucecampbell Posted February 17, 2023 Author Share Posted February 17, 2023 9 hours ago, prabeau said: I have had same issue with my HC800 and a new power supply was the answer. Already tried a different power supply, but no luck. I can hear the fan working, but no lights, not even the power light shows up. Quote Link to comment Share on other sites More sharing options...
brucecampbell Posted February 17, 2023 Author Share Posted February 17, 2023 3 hours ago, Cyknight said: 40 CAD is basically 30 USD So $60 NZD + $150 postage I bought my second HC800 from ebay, its the one still working. My original controller purchased new is the one which has now failed. I need to find some decent surge protection. Quote Link to comment Share on other sites More sharing options...
Amr Posted February 17, 2023 Share Posted February 17, 2023 18 minutes ago, brucecampbell said: So $60 NZD + $150 postage I bought my second HC800 from ebay, its the one still working. My original controller purchased new is the one which has now failed. I need to find some decent surge protection. A UPS as well should protect you from any rise in voltage and some have surge protection as well, it’s very recommended to use it with your main controller! brucecampbell 1 Quote Link to comment Share on other sites More sharing options...
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