jsimon77 Posted May 5, 2023 Share Posted May 5, 2023 I'm at a loss as this used to work... Trying to log in to remote system: My UN and Password are accepted, it sees my controller, it says ready to connect. But when I click connect it just spins, top says "not responding" and times out. I've uninstalled CHE and reinstalled...not sure what else to do? My dealer who is remote is able to connect with no problem using their composer. Thanks! Quote Link to comment Share on other sites More sharing options...
eggzlot Posted May 5, 2023 Share Posted May 5, 2023 1 hour ago, jsimon77 said: I'm at a loss as this used to work... Trying to log in to remote system: My UN and Password are accepted, it sees my controller, it says ready to connect. But when I click connect it just spins, top says "not responding" and times out. I've uninstalled CHE and reinstalled...not sure what else to do? My dealer who is remote is able to connect with no problem using their composer. Thanks! is your system itself on 3.3.3? the software + your OS need to match. Quote Link to comment Share on other sites More sharing options...
Amr Posted May 5, 2023 Share Posted May 5, 2023 2 hours ago, jsimon77 said: I'm at a loss as this used to work... Trying to log in to remote system: My UN and Password are accepted, it sees my controller, it says ready to connect. But when I click connect it just spins, top says "not responding" and times out. I've uninstalled CHE and reinstalled...not sure what else to do? My dealer who is remote is able to connect with no problem using their composer. Thanks! Try to completely delete all hidden directories under roaming after uninstalling HE again, start with a clean install of HE that matches your controller version Quote Link to comment Share on other sites More sharing options...
Andrew luecke Posted May 5, 2023 Share Posted May 5, 2023 Also, you're not using some crappy 3rd party antivirus are you? Quote Link to comment Share on other sites More sharing options...
jsimon77 Posted May 6, 2023 Author Share Posted May 6, 2023 2 hours ago, eggzlot said: is your system itself on 3.3.3? the software + your OS need to match. So my system is 3.3.0. I have also tried version HE 3.3.0 with the same result. When I was at the location and connected locally 3.3.3 was able to connect just fine. It's seems just be remote. And now I'm getting this strange message (SEE ATTACHED) that showed up a couple of times. 2 hours ago, Amr said: Try to completely delete all hidden directories under roaming after uninstalling HE again, start with a clean install of HE that matches your controller version This is a good idea. Can you tell me which directories I need to delete and where they are located? 53 minutes ago, Andrew luecke said: Also, you're not using some crappy 3rd party antivirus are you? I don't. It's a Windows 10 PC that is JUST for control4. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted May 6, 2023 Share Posted May 6, 2023 I'm leaning towards a WinTAP issue... Quote Link to comment Share on other sites More sharing options...
jsimon77 Posted May 6, 2023 Author Share Posted May 6, 2023 14 hours ago, Cyknight said: I'm leaning towards a WinTAP issue... You have always been so helpful to me… How would I check and how would I fix it? Windows 10 pro? Quote Link to comment Share on other sites More sharing options...
Amr Posted May 6, 2023 Share Posted May 6, 2023 8 hours ago, jsimon77 said: This is a good idea. Can you tell me which directories I need to delete and where they are located? Make sure u can see hidden files in windows and uninstall HE and any other composer releases: 1) Open File Explorer/Windows Explorer 2) Type %AppData% into the address bar and hit enter 3) Navigate to “Roaming” folder 4) Navigate to “Control4” folder 5) Delete it 6) Restart windows 7) Install a fresh copy of HE same version of your controller Quote Link to comment Share on other sites More sharing options...
jsimon77 Posted May 6, 2023 Author Share Posted May 6, 2023 15 hours ago, Amr said: Make sure u can see hidden files in windows and uninstall HE and any other composer releases: 1) Open File Explorer/Windows Explorer 2) Type %AppData% into the address bar and hit enter 3) Navigate to “Roaming” folder 4) Navigate to “Control4” folder 5) Delete it 6) Restart windows 7) Install a fresh copy of HE same version of your controller Thanks! So I tried all of this, re-installed everything. Now I can't connect connect where it tells me is seeing controller. It keeps saying "Verifying account, email, password"...the fails and tries it all over again. I've checked the account name, email and password over and over again. I'm using the exact same credentials to connect using the app so I know it's right. Oddly when try the credentials for my other house with control4 system it connects there no problem. I've also tried on a totally different machine and the exact thing happens so I know it's not my machine settings. When I click on "more info" this is what is says so not sure what to do next. Determining host name... Sat May 06 17:36:11 2023 OpenVPN 2.3.7 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [PKCS11] [IPv6] built on Jul 9 2015 Sat May 06 17:36:11 2023 library versions: OpenSSL 1.0.1p 9 Jul 2015, LZO 2.08 Enter Auth Username: Enter Auth Password: Sat May 06 17:36:11 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:11 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:11 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Sat May 06 17:36:12 2023 TCP connection established with [AF_INET]18.220.32.245:443 Sat May 06 17:36:12 2023 TCPv4_CLIENT link local: [undef] Sat May 06 17:36:12 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443 Sat May 06 17:36:14 2023 Connection reset, restarting [-1] Sat May 06 17:36:14 2023 SIGUSR1[soft,connection-reset] received, process restarting Sat May 06 17:36:14 2023 Restart pause, 5 second(s) Sat May 06 17:36:19 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:19 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:19 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Sat May 06 17:36:20 2023 TCP connection established with [AF_INET]18.220.32.245:443 Sat May 06 17:36:20 2023 TCPv4_CLIENT link local: [undef] Sat May 06 17:36:20 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443 Sat May 06 17:36:22 2023 Connection reset, restarting [-1] Sat May 06 17:36:22 2023 SIGUSR1[soft,connection-reset] received, process restarting Sat May 06 17:36:22 2023 Restart pause, 5 second(s) Sat May 06 17:36:27 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:27 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:27 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Sat May 06 17:36:34 2023 TCP connection established with [AF_INET]18.220.32.245:443 Sat May 06 17:36:34 2023 TCPv4_CLIENT link local: [undef] Sat May 06 17:36:34 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443 Sat May 06 17:36:36 2023 Connection reset, restarting [-1] Sat May 06 17:36:36 2023 SIGUSR1[soft,connection-reset] received, process restarting Sat May 06 17:36:36 2023 Restart pause, 5 second(s) Sat May 06 17:36:41 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:41 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:41 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Quote Link to comment Share on other sites More sharing options...
Amr Posted May 7, 2023 Share Posted May 7, 2023 2 hours ago, jsimon77 said: Thanks! So I tried all of this, re-installed everything. Now I can't connect connect where it tells me is seeing controller. It keeps saying "Verifying account, email, password"...the fails and tries it all over again. I've checked the account name, email and password over and over again. I'm using the exact same credentials to connect using the app so I know it's right. Oddly when try the credentials for my other house with control4 system it connects there no problem. I've also tried on a totally different machine and the exact thing happens so I know it's not my machine settings. When I click on "more info" this is what is says so not sure what to do next. Determining host name... Sat May 06 17:36:11 2023 OpenVPN 2.3.7 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [PKCS11] [IPv6] built on Jul 9 2015 Sat May 06 17:36:11 2023 library versions: OpenSSL 1.0.1p 9 Jul 2015, LZO 2.08 Enter Auth Username: Enter Auth Password: Sat May 06 17:36:11 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:11 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:11 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Sat May 06 17:36:12 2023 TCP connection established with [AF_INET]18.220.32.245:443 Sat May 06 17:36:12 2023 TCPv4_CLIENT link local: [undef] Sat May 06 17:36:12 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443 Sat May 06 17:36:14 2023 Connection reset, restarting [-1] Sat May 06 17:36:14 2023 SIGUSR1[soft,connection-reset] received, process restarting Sat May 06 17:36:14 2023 Restart pause, 5 second(s) Sat May 06 17:36:19 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:19 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:19 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Sat May 06 17:36:20 2023 TCP connection established with [AF_INET]18.220.32.245:443 Sat May 06 17:36:20 2023 TCPv4_CLIENT link local: [undef] Sat May 06 17:36:20 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443 Sat May 06 17:36:22 2023 Connection reset, restarting [-1] Sat May 06 17:36:22 2023 SIGUSR1[soft,connection-reset] received, process restarting Sat May 06 17:36:22 2023 Restart pause, 5 second(s) Sat May 06 17:36:27 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:27 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:27 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Sat May 06 17:36:34 2023 TCP connection established with [AF_INET]18.220.32.245:443 Sat May 06 17:36:34 2023 TCPv4_CLIENT link local: [undef] Sat May 06 17:36:34 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443 Sat May 06 17:36:36 2023 Connection reset, restarting [-1] Sat May 06 17:36:36 2023 SIGUSR1[soft,connection-reset] received, process restarting Sat May 06 17:36:36 2023 Restart pause, 5 second(s) Sat May 06 17:36:41 2023 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info. Sat May 06 17:36:41 2023 Socket Buffers: R=[65536->65536] S=[65536->65536] Sat May 06 17:36:41 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock] Are u using any firewall? Anyways, make sure your DNS is working properly, flush your PC DNS and try to connect again, it simply can’t reach C4 servers for authentication! Quote Link to comment Share on other sites More sharing options...
jsimon77 Posted May 7, 2023 Author Share Posted May 7, 2023 7 minutes ago, Amr said: Are u using any firewall? Anyways, make sure your DNS is working properly, flush your PC DNS and try to connect again, it simply can’t reach C4 servers for authentication! I will try that but isn't strange that: 1) The same thing is happening on 2 different computers? 2) I have 2 C4 systems...main house and vacation house. I can connect to main house remotely and don't get the error above...but the error above is what I get when I try to connect to vacation house. THANKS for your continued help! UPDATE - I flushed the DNS on both machines and got the same result and error message as posted above. Quote Link to comment Share on other sites More sharing options...
Amr Posted May 7, 2023 Share Posted May 7, 2023 26 minutes ago, jsimon77 said: I will try that but isn't strange that: 1) The same thing is happening on 2 different computers? 2) I have 2 C4 systems...main house and vacation house. I can connect to main house remotely and don't get the error above...but the error above is what I get when I try to connect to vacation house. THANKS for your continued help! UPDATE - I flushed the DNS on both machines and got the same result and error message as posted above. I saw this issue before, as it involves 2 accounts, HE was struggling to connect to one, can’t remember what was the fix, u may reach out to @msgreenf he was involved with case exactly like yours! Quote Link to comment Share on other sites More sharing options...
Cyknight Posted May 8, 2023 Share Posted May 8, 2023 On 5/5/2023 at 7:49 PM, jsimon77 said: You have always been so helpful to me… How would I check and how would I fix it? Windows 10 pro? Basically, uninstall the adapter, tehn reinstall it: https://community.openvpn.net/openvpn/wiki/ManagingWindowsTAPDrivers Quote Link to comment Share on other sites More sharing options...
jsimon77 Posted May 8, 2023 Author Share Posted May 8, 2023 11 hours ago, Cyknight said: Basically, uninstall the adapter, tehn reinstall it: https://community.openvpn.net/openvpn/wiki/ManagingWindowsTAPDrivers So I uninstalled all instances of home edition, uninstalled open VPN… Then when I reinstalled composer home edition it asked me if I wanted to reinstall the top drivers and I said yes and the problem still persisted. Not sure if you saw the other post but the weird thing is I can connect to one of my control four systems with no problem remotely but the other one is the one that delivers the error and will not connect. I am beyond happy to pay for the help… Would you at all be willing to do a remote session on my computer and help me resolve? Jason Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.