ajd123 Posted May 16, 2023 Share Posted May 16, 2023 Is remote login available for Composer HE? I cant seem to get into my system when trying from outside the network. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted May 16, 2023 Share Posted May 16, 2023 Only if the system has 4sight - though I recall hearing about some issues with certain 3.x versions that I don't know the state on. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted May 17, 2023 Share Posted May 17, 2023 16 hours ago, ajd123 said: Is remote login available for Composer HE? I cant seem to get into my system when trying from outside the network. Use a VPN Quote Link to comment Share on other sites More sharing options...
ajd123 Posted May 18, 2023 Author Share Posted May 18, 2023 On 5/16/2023 at 5:50 PM, Cyknight said: Only if the system has 4sight - though I recall hearing about some issues with certain 3.x versions that I don't know the state on. System has 4sight. I am getting the error message "invalid account, username or password". Quote Link to comment Share on other sites More sharing options...
Amr Posted May 18, 2023 Share Posted May 18, 2023 3 hours ago, ajd123 said: System has 4sight. I am getting the error message "invalid account, username or password". I never managed to connect as well, am getting same error. That’s why I connect via Tailscale to my NUC in my network and take it from there! Quote Link to comment Share on other sites More sharing options...
Cyknight Posted May 18, 2023 Share Posted May 18, 2023 My familiarity with HE is limited for obvious reasons, but two main things can stop Composer connecting remotely: -1 the system is set to not allow remote connection (this is specific to dealer access as such but could affect HE), which is set under customer.control4.com -2 the system does not have a dealer set as the registered dealer. Again that is dealer specific BUT I suspect that if you have ComposerHE licensed to a system, remotely at least, that HE likely can only connect to THAT system (as it presumably checks if there's a valid license for that connection) Quote Link to comment Share on other sites More sharing options...
jimf Posted October 27, 2023 Share Posted October 27, 2023 Hello, We are also a C4 dealer and have been having difficulty helping one of our clients with Composer HE. They can login while on the home network, but not remotely. From our office, we are able to login remotely to their system using Composer and Composer HE but no one else seems to be able to. The client has tried using multiple computers (windows 11) The client has tried using different networks One of our techs tried to login remotely using a personal computer and was not able to as well We have been in touch with C4 support and they haven't been able to provide us with a solution yet. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 27, 2023 Share Posted October 27, 2023 10 minutes ago, jimf said: Hello, We are also a C4 dealer and have been having difficulty helping one of our clients with Composer HE. They can login while on the home network, but not remotely. From our office, we are able to login remotely to their system using Composer and Composer HE but no one else seems to be able to. The client has tried using multiple computers (windows 11) The client has tried using different networks One of our techs tried to login remotely using a personal computer and was not able to as well We have been in touch with C4 support and they haven't been able to provide us with a solution yet. To use HE remotely (not Pro) you need to be on a VPN so you are on the local network of the controller. So don't try different networks, did they try connecting to the home/location of the controller via a VPN on the same network? Quote Link to comment Share on other sites More sharing options...
ajd123 Posted October 27, 2023 Author Share Posted October 27, 2023 Why would they have designed a program with a feature for remote login that requires a VPN for remote login. I feel like this is a work around, but not a solution which the developers need to address. JeremyS 1 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 28, 2023 Share Posted October 28, 2023 5 hours ago, ajd123 said: Why would they have designed a program with a feature for remote login that requires a VPN for remote login. I feel like this is a work around, but not a solution which the developers need to address. HE is meant for home users. Home users are typically on their home network Quote Link to comment Share on other sites More sharing options...
ajd123 Posted October 28, 2023 Author Share Posted October 28, 2023 7 hours ago, eggzlot said: HE is meant for home users. Home users are typically on their home network If that is the case, why would they even have the feature enabled to allow for remote login? JeremyS 1 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted October 28, 2023 Share Posted October 28, 2023 10 hours ago, ajd123 said: If that is the case, why would they even have the feature enabled to allow for remote login? There is no direct remote log in for HE. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 28, 2023 Share Posted October 28, 2023 Where is remote access stated as a HE feature? Quote Link to comment Share on other sites More sharing options...
ajd123 Posted October 28, 2023 Author Share Posted October 28, 2023 22 minutes ago, msgreenf said: Where is remote access stated as a HE feature? It gives you the option when you turn it on (remote system), so figured it is a feature. Quote Link to comment Share on other sites More sharing options...
SpencerT Posted October 28, 2023 Share Posted October 28, 2023 Mine works remote in HE. I added the MAC address of my controller, and my 4sight username. It's just slow. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 29, 2023 Share Posted October 29, 2023 I found this hit and miss and when it was “hit” it was super slow! @Amr convinced me to move to a VPN a few years ago and I have never looked back! Quote Link to comment Share on other sites More sharing options...
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