Olichops Posted May 20, 2023 Share Posted May 20, 2023 Well, the peeps at C4 fixed the intercom bug where auto answer with video would only sometimes work. You should have the patch on the TS if you want to check. If you navigate to Settings > System Info on your touchscreen you should see the Control4 Software version. If that is 323.17.x.xx you should then have the update. As for ATT and the DS2 no video, that bug #1 going past a year and sounds like it will never be solved. Dumped ATT and went to verizon and now no issues! Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 20, 2023 Share Posted May 20, 2023 Thanks for the heads up! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 20, 2023 Share Posted May 20, 2023 Go to tmo. E en better then big red Quote Link to comment Share on other sites More sharing options...
Olichops Posted May 20, 2023 Author Share Posted May 20, 2023 Actually its is Spectrum who uses big V red towers and their other hotspots. So far its good Quote Link to comment Share on other sites More sharing options...
Amr Posted May 20, 2023 Share Posted May 20, 2023 So how we compare then, what makes Verizon different than AT&T, we need to understand, it still doesn’t work in a lot of places! Quote Link to comment Share on other sites More sharing options...
Olichops Posted May 20, 2023 Author Share Posted May 20, 2023 Good question Amr, as the peeps at ATT and c4 can't figure it out. I do have one wifi connection at work that has the same issue but I have not had time to drill down to find the root cause of that connection Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 20, 2023 Share Posted May 20, 2023 17 minutes ago, Amr said: So how we compare then, what makes Verizon different than AT&T, we need to understand, it still doesn’t work in a lot of places! You're never going to figure out the differences and how they design and run their network. Quote Link to comment Share on other sites More sharing options...
Olichops Posted May 20, 2023 Author Share Posted May 20, 2023 Agree, not talking about the cell network, just the one router at work that is blocking my video to the DS2 Quote Link to comment Share on other sites More sharing options...
Skipper J Posted July 12, 2023 Share Posted July 12, 2023 Hello folks - I'm one of the engineers that has been working specifically on the issue with no video over AT&T. This has been a difficult one to work out. We’ve been working closely with AT&T and have determined that the issue is due to a configuration issue on AT&T's network. Since then, we've been working to find a workaround for this, and we believe that we have found a solution. It's testing well internally, but we would like to know how it does in the wild. I’m reaching out to affected sites to see if they would be able to perform some testing of this new solution. To test this out, you’ll need to install a new build of our iOS app – this is currently iOS only – and place some intercom calls while using both the cellular and wifi connections of the device. Ideally, place the calls using only cellular, then again with the wifi enabled. You can place the calls either from the mobile device, or from another device to the mobile. Please leave the app open while running these tests. Please send me a message here if you're interested in testing this out, and I can provide you with more information. Let me know what carrier you're using when you message me. As the issue is showing up mostly on AT&T, testers there would be great, but if you're seeing this on other carriers as well, we'd like to see if this new build addresses those carriers as well. (@olichops, I'd be curious to see if this addresses the wifi issue you mentioned as well.) cnicholson and msgreenf 1 1 Quote Link to comment Share on other sites More sharing options...
Olichops Posted July 15, 2023 Author Share Posted July 15, 2023 Thanks for the heads up! switched to Verizon and all has been good on thier network. Over a year is too long to wait for a fix when there are alternatives. Quote Link to comment Share on other sites More sharing options...
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