SpencerT Posted July 21, 2023 Share Posted July 21, 2023 On customer.control4.com, I can no longer see my voice enabled devices. I get an error that my system isn't linked. I've had this linked and working for over a year, this page usually works fine (mentioning this because when then has never displayed anything for me, not a big deal). The weird part is that most (but not all) of my c4 devices still work from Alexa. New devices that were just added yesterday (when I noticed this issue) even show up and are controlled correctly. Some of the non working devices are devices that have been in my system from day 1. I have disabled and re-enabled (and re-authenticated) the skill in Alexa. I have active 4sight and can control my system off network. I haven't used that voice page in a month or so. I'm on 3.3.3, ea3v2 controller. I have hard rebooted the controller. The voice scenes driver exists in my project. Any ideas? Thank y'all Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted July 22, 2023 Share Posted July 22, 2023 Disable and renable skill on Alexa app? Quote Link to comment Share on other sites More sharing options...
SpencerT Posted July 22, 2023 Author Share Posted July 22, 2023 18 minutes ago, Neo1738 said: Disable and renable skill on Alexa app? Thanks, have done that a couple of times now. No joy. Quote Link to comment Share on other sites More sharing options...
DLite Posted July 22, 2023 Share Posted July 22, 2023 1 hour ago, SpencerT said: Thanks, have done that a couple of times now. No joy. I have exactly the same issue. The C4 website shows the same message, but Alexa control works fine. I haven't tried troubleshooting it, because I haven't run into any devices (yet) that don't respond to voice. Quote Link to comment Share on other sites More sharing options...
SpencerT Posted July 22, 2023 Author Share Posted July 22, 2023 18 minutes ago, DLite said: I have exactly the same issue. The C4 website shows the same message, but Alexa control works fine. I haven't tried troubleshooting it, because I haven't run into any devices (yet) that don't respond to voice. Interesting. When did it quit working for you? My problem is that it used to work (probably a month ago was the last time I checked). I have disabled devices on that page that I was either using native Alexa skills for, or devices I wasn't ready to discover into Alexa. Now I want to go back in and switch some of them back on so they will be discovered, but I can't. Quote Link to comment Share on other sites More sharing options...
DLite Posted July 22, 2023 Share Posted July 22, 2023 41 minutes ago, SpencerT said: Interesting. When did it quit working for you? My problem is that it used to work (probably a month ago was the last time I checked). I have disabled devices on that page that I was either using native Alexa skills for, or devices I wasn't ready to discover into Alexa. Now I want to go back in and switch some of them back on so they will be discovered, but I can't. After reading this thread, I decided to login to the C4 website to see if I had the same issue, and that is when I noticed it. So, I really have no idea when it started. As I mentioned, I haven’t noticed any problems with voice control in our house. Granted, we use it relatively sparingly — sometimes for lights, and more often to turn on music. It is annoying, for sure. SpencerT 1 Quote Link to comment Share on other sites More sharing options...
SpencerT Posted July 22, 2023 Author Share Posted July 22, 2023 7 minutes ago, DLite said: After reading this thread, I decided to login to the C4 website to see if I had the same issue, and that is when I noticed it. So, I really have no idea when it started. As I mentioned, I haven’t noticed any problems with voice control in our house. Granted, we use it relatively sparingly — sometimes for lights, and more often to turn on music. It is annoying, for sure. Weird. I'm wondering if there is some larger issue with the voice portal. Most of my c4 voice stuff worked last night with the exception of 2 devices. Today, those 2 devices work again. Now I just need to figure out how to re-enable the stuff I turned off in the portal. Quote Link to comment Share on other sites More sharing options...
DLite Posted July 22, 2023 Share Posted July 22, 2023 23 minutes ago, SpencerT said: Weird. I'm wondering if there is some larger issue with the voice portal. Most of my c4 voice stuff worked last night with the exception of 2 devices. Today, those 2 devices work again. Now I just need to figure out how to re-enable the stuff I turned off in the portal. It is definitely weird, and it does seem like there is something up on the back end. I am reluctant to disable and re-enable the skill or do anything else, because I figure there is a 50/50 chance that will kill the functionality I still have. Quote Link to comment Share on other sites More sharing options...
SpencerT Posted July 22, 2023 Author Share Posted July 22, 2023 32 minutes ago, DLite said: It is definitely weird, and it does seem like there is something up on the back end. I am reluctant to disable and re-enable the skill or do anything else, because I figure there is a 50/50 chance that will kill the functionality I still have. I don't blame you. Quote Link to comment Share on other sites More sharing options...
c4toys Posted July 22, 2023 Share Posted July 22, 2023 after enabling the skill on alexa side, have you re-discovered devices? Quote Link to comment Share on other sites More sharing options...
SpencerT Posted July 22, 2023 Author Share Posted July 22, 2023 33 minutes ago, c4toys said: after enabling the skill on alexa side, have you re-discovered devices? Yep. So it actually forces a rediscover when you relink the skill, but I've tried rediscovering a few times outside of redoing the skill. I've even deleted working c4 devices from Alexa. it rediscovers the deleted devices but I still get the error in the portal (and can't seem to recover the devices I've disabled in the portal vs. disabled in Alexa). Quote Link to comment Share on other sites More sharing options...
c4toys Posted July 23, 2023 Share Posted July 23, 2023 I get the same message on my.control4.com. With c4 changing the website (merging dealers to snap site) they must have broke something. DLite and SpencerT 2 Quote Link to comment Share on other sites More sharing options...
neil12011 Posted July 26, 2023 Share Posted July 26, 2023 For what it's worth, same issue here. All Alexa/Google commands still function, but same aforementioned prompt on the account page. SpencerT 1 Quote Link to comment Share on other sites More sharing options...
SpencerT Posted July 28, 2023 Author Share Posted July 28, 2023 This works again. Thank you @msgreenf for reporting it to c4/snap! msgreenf 1 Quote Link to comment Share on other sites More sharing options...
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