Cooper Posted March 10 Share Posted March 10 There is an issue I'm experiencing where I will play a playlist on Spotify Connect and it stop after the first song. I also have this issue with another playlist where it will do the same thing but with a song farther down in the playlist. I have noticed other people experiencing this same issue too. It hangs at the very end of the song and Control4 still says its playing. Once you skip the song the playlist is fine again. duomotica 1 Quote Link to comment Share on other sites More sharing options...
Ziandish Posted March 11 Share Posted March 11 Make sure that no special settings are enabled that may cause playback to stop. Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted March 14 Share Posted March 14 @Cooper Are you still having this problem? Quote Link to comment Share on other sites More sharing options...
Cooper Posted March 14 Author Share Posted March 14 Yes Quote Link to comment Share on other sites More sharing options...
Cooper Posted March 14 Author Share Posted March 14 There are no special settings on ether. No auto play or override rooms, no power off when Spotify disconnects, etc. everything is turned off Quote Link to comment Share on other sites More sharing options...
LollerAgent Posted March 15 Share Posted March 15 Lots of Spotify and Ryff issues in general lately. It would seem like something was pushed. I have seen other users reporting similar things such as: - Start audio in one zone and another zone randomly activates - Spotify and other sources reporting they are playing, but no audio (must reboot director) @ChrisHenderson Can you confirm that Control4 is aware of issues and they are being worked on? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 15 Share Posted March 15 not hearing anything from my customers or experiencing personally.. Quote Link to comment Share on other sites More sharing options...
Unsocialtoaster Posted March 15 Share Posted March 15 We have one client reporting their Spotify Connect disappears every few days at the moment, seems to be cured by a reboot of the processor. Other than that no other reports of issues Quote Link to comment Share on other sites More sharing options...
Cooper Posted March 17 Author Share Posted March 17 I reboot and refresh the navigators when it happens but there is still an issue. Quote Link to comment Share on other sites More sharing options...
ramram23 Posted March 18 Share Posted March 18 I have been having a similar issue. Try updating to the latest OS on your phone and see if that changes anything Quote Link to comment Share on other sites More sharing options...
Cooper Posted March 18 Author Share Posted March 18 Im on 3.4.1.701307 so I will update th the next version which will be the current one. I also experienced this issue on 3.3.3. Quote Link to comment Share on other sites More sharing options...
ramram23 Posted March 19 Share Posted March 19 So I jumped the gun, I thought the update I made would help but I’m still having the same issue. Quote Link to comment Share on other sites More sharing options...
ramram23 Posted March 20 Share Posted March 20 On 3/13/2024 at 8:42 PM, ChrisHenderson said: @Cooper Are you still having this problem? Hello @ChrisHenderson I am still having this issue as well. I've been speaking with Spotify support for a couple of weeks now testing back and forth and it seems the issue is coming from the control4 side. Connecting to other speakers that aren't control4 doesn't create the issue. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 20 Share Posted March 20 What version of the control 4 driver are you on? Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted March 22 Share Posted March 22 On 3/15/2024 at 8:29 AM, LollerAgent said: Lots of Spotify and Ryff issues in general lately. It would seem like something was pushed. I have seen other users reporting similar things such as: - Start audio in one zone and another zone randomly activates - Spotify and other sources reporting they are playing, but no audio (must reboot director) @ChrisHenderson Can you confirm that Control4 is aware of issues and they are being worked on? I was on PTO for a week until today. Sorry for the delay. I'll ask. LollerAgent 1 Quote Link to comment Share on other sites More sharing options...
ramram23 Posted March 22 Share Posted March 22 On 3/20/2024 at 2:01 PM, msgreenf said: What version of the control 4 driver are you on? Latest version 94. I think it’s a control4 issue. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 22 Share Posted March 22 Put driver in debug mode... Then start things playing and share debug log Quote Link to comment Share on other sites More sharing options...
marc4 Posted March 24 Share Posted March 24 I am having this issue as well. Can't find a pattern. Usually stops playing after the first song when the listen session is triggered from a saved Spotify preset playlist from a T4 (any navigator really). Pressing skip sometimes sorts things out, sometimes it pauses again at the end of a later song (not always the next song). Initiating the listen from the Spotify app seems to do better, but still sometimes faces the same problem. I'll try to get some logs and share here. Quote Link to comment Share on other sites More sharing options...
marc4 Posted March 25 Share Posted March 25 No errors in the debug log when the song ends, but here it the log anyway in case it's useful. spotify.log Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 25 Share Posted March 25 I see changes from US english to Australian English - wonder if that is factoring in? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 25 Share Posted March 25 Usually, when this behavior occurs, it indicates that another stream is active on the same account, either from another mobile device or a different source. If you stop and then play or proceed to the next track, it often interrupts the other person. The only troubleshooting option available would be to contact Tech Support. Quote Link to comment Share on other sites More sharing options...
ramram23 Posted March 25 Share Posted March 25 There's only one stream that is ever active on my end and I continue to have the issue almost every day. Example: Go to a playlist and play the first track, once the first track is over the music stops and it doesn't go to the next track. I have to manually start the next track and hope the next song plays after that. Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted March 25 Share Posted March 25 Just heard back. There is an issue with Spotify skip fwd/back not working 100% that we're looking into. I'd recommend taking it up your other issues with Control4's tech support. If that doesn't get anywhere after a week or so, I can track people down and make sure progress is made. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted March 25 Share Posted March 25 Interesting @ChrisHenderson can I have the bug #? I mentioned it to Matt Sand this morning he was not aware…. Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted March 25 Share Posted March 25 It might be AV-9682, but I'm waiting for confirmation that I found the correct one. Quote Link to comment Share on other sites More sharing options...
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