marc4 Posted March 25 Share Posted March 25 9 hours ago, msgreenf said: Usually, when this behavior occurs, it indicates that another stream is active on the same account, either from another mobile device or a different source. If you stop and then play or proceed to the next track, it often interrupts the other person. The only troubleshooting option available would be to contact Tech Support. The source of this is definitely not due to takeover on the same account. It happens when the account is not in use anywhere and my issues match @ramram23's exactly. I have recently resorted to playing from my Spotify app instead of initiating from the "Listen" in the navigator as the problem seems to crop up less in that flow - which is why my log may suggest an initial takeover. But a takeover isn't what's causing the track to stop. When another device uses my Spotify account it closes the session in C4. Quote Link to comment Share on other sites More sharing options...
marc4 Posted March 25 Share Posted March 25 whoops, mashed submit reply it seems Quote Link to comment Share on other sites More sharing options...
marc4 Posted March 25 Share Posted March 25 whoops, mashed submit reply it seems Quote Link to comment Share on other sites More sharing options...
marc4 Posted March 25 Share Posted March 25 whoops, mashed submit reply it seems Quote Link to comment Share on other sites More sharing options...
marc4 Posted March 26 Share Posted March 26 Here's some more details if it helps: This always happens for me with the "Morning Commute" playlist saved as a preset initiated from "Listen" on the navigator. When the bug occurs and playback stops the navigator shows as if it's still playing (see attached navigator photo). When the bug occurs, Spotify keeps counting up if viewed on the app (see attached Spotify app screenshot). So it's as if the song never ends so it never proceeds to the next song. Quote Link to comment Share on other sites More sharing options...
booch Posted March 27 Share Posted March 27 I just started having Spotify Connect issues too -- playlists stopping after one song for the past few days. No recent changes to Control4, my broader environment or use. Therefore, I believe (as others have said) something's happened in the stack. I assume this is a very popular integration, including beyond C4 (if the issue ends up being on Spotify’s end/API), so hopefully that means more reports/data will come in and suggest a culprit/solution. Quote Link to comment Share on other sites More sharing options...
ramram23 Posted March 27 Share Posted March 27 5 hours ago, booch said: I just started having Spotify Connect issues too -- playlists stopping after one song for the past few days. No recent changes to Control4, my broader environment or use. Therefore, I believe (as others have said) something's happened in the stack. I assume this is a very popular integration, including beyond C4 (if the issue ends up being on Spotify’s end/API), so hopefully that means more reports/data will come in and suggest a culprit/solution. Glad to hear more people are having the same issue. It's definitely on the C4 side, if you were to play music over any other system or car you wouldn't have the same issue. It's also been brought up to Spotify and they mentioned no issues on their end and that it must be a C4 issue. I hope we can resolve this sooner rather than later because it is pretty annoying to deal with. CPMB 1 Quote Link to comment Share on other sites More sharing options...
ballgood Posted March 29 Share Posted March 29 Just adding +1 to this, we are experiencing this issue with a brand new install. Hope the issue is identified and fixed soon. Quote Link to comment Share on other sites More sharing options...
DaveMc Posted March 30 Share Posted March 30 Exactly the same issue here in Oz. Spotify playlists will play a few tracks, then just stop. The counter on the screen is moving along as though it is playing fine, and the 'pause' button is showing (as it does when it's playing), but it's not playing. You can hit the pause button and then hit play again, and the counter stops and starts, but no music. Only way to get it to play again is to hit fast forward or rewind to another track. CPMB 1 Quote Link to comment Share on other sites More sharing options...
Matt1071 Posted March 30 Share Posted March 30 I am having reports of a similar issue. New install spotify plays for 10 to 40 minutes then stops. Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted April 3 Share Posted April 3 On 3/25/2024 at 6:05 PM, marc4 said: Here's some more details if it helps: This always happens for me with the "Morning Commute" playlist saved as a preset initiated from "Listen" on the navigator. When the bug occurs and playback stops the navigator shows as if it's still playing (see attached navigator photo). When the bug occurs, Spotify keeps counting up if viewed on the app (see attached Spotify app screenshot). So it's as if the song never ends so it never proceeds to the next song. Thanks for the information! I'll link to your post in the bug, AV-9682. When I checked on it just now, it looks like there's a fix in OS 3.4.2.708662, but it isn't publicly available yet (pending the OS team's testing and release schedule). I asked when it'll be available and will let you know. Quote Link to comment Share on other sites More sharing options...
Matt1071 Posted April 3 Share Posted April 3 Thank you please keep us updated. ChrisHenderson 1 Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted April 3 Share Posted April 3 I'm told it'll be available in OS 3.4.2 RC2. @msgreenf graciously informed me that RC1 is already available, so RC2 should be available soon. msgreenf and marc4 2 Quote Link to comment Share on other sites More sharing options...
rogocop Posted April 6 Share Posted April 6 I have the same problem. Spotify stops playing after the first song. Started to happen recently. Quote Link to comment Share on other sites More sharing options...
CPMB Posted April 6 Share Posted April 6 I am also having this same issue. Its incredibly annoying. When will the software update be available? Thanks Quote Link to comment Share on other sites More sharing options...
Jobu604 Posted April 7 Share Posted April 7 Also having this issue. Quote Link to comment Share on other sites More sharing options...
ramram23 Posted April 14 Share Posted April 14 On 4/3/2024 at 6:16 PM, ChrisHenderson said: I'm told it'll be available in OS 3.4.2 RC2. @msgreenf graciously informed me that RC1 is already available, so RC2 should be available soon. Any update on this? Not trying to complain but it's been a month with this annoying issue... duomotica and CPMB 2 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 14 Share Posted April 14 It was reported on March 25. It hasn't been a month...it's been 19 days... No update I'm aware of Quote Link to comment Share on other sites More sharing options...
ramram23 Posted April 14 Share Posted April 14 27 minutes ago, msgreenf said: It was reported on March 25. It hasn't been a month...it's been 19 days... No update I'm aware of This thread started on March 10th, and today is April 14th. It took 15 days to be reported? lol Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 14 Share Posted April 14 You are correct. I read the tread wrong. Quote Link to comment Share on other sites More sharing options...
Brevanb Posted April 14 Share Posted April 14 Also experiencing this issue. Is it possible for a a end user to get RC software access? Quote Link to comment Share on other sites More sharing options...
ChrisHenderson Posted April 17 Share Posted April 17 I'm told that OS 3.4.2 will be released at the end of this month. But, if you'd like to test it sooner, you can contact your dealer to get on the beta. duomotica 1 Quote Link to comment Share on other sites More sharing options...
bjws Posted April 18 Share Posted April 18 Just adding my voice to the conversation. I'm having the same issue. Been happening for about a month. Pretty inconsistent on which playlists it happens on. The issue is as marc4 has described above, the song just continues to play seemingly forever. Thanks @ChrisHenderson for escalating the issue and helping to get it resolved. Quote Link to comment Share on other sites More sharing options...
Brevanb Posted Tuesday at 05:46 PM Share Posted Tuesday at 05:46 PM Does 3.4.2 contain the fix? I can't seem to see it in the release notes/bug fixes. https://www.control4.com/docs/product/control4-software/dealer-release-notes/english/latest//control4-software-release-notes-rev-as.pdf Quote Link to comment Share on other sites More sharing options...
Cyknight Posted Tuesday at 06:11 PM Share Posted Tuesday at 06:11 PM So I'm told, yes. 24 minutes ago, Brevanb said: Does 3.4.2 contain the fix? I can't seem to see it in the release notes/bug fixes. https://www.control4.com/docs/product/control4-software/dealer-release-notes/english/latest//control4-software-release-notes-rev-as.pdf Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.