Topfox Posted April 30 Share Posted April 30 Since this latest update I’ve been having a problem with sessions disappearing. Example. I’ll be watching a cable box on my tv. After being on for a couple of hours I’ll open the phone app and the room will show no active sessions. So I have to select cable box again to then be able to control anything. Not unique to the phone app, also happening on my Halo remote. Haven’t messed around with it enough to know it occurs after 30 min or and hour yet. Also have noticed recently I have been seeing a similar problem listening to Pandora. After playing for awhile all of a sudden the listening session will just disappear like I ended it. Has anyone else seen anything like this before? Quote Link to comment Share on other sites More sharing options...
Topfox Posted April 30 Author Share Posted April 30 And now at 3:40 am I just had a random zone turn on playing Pandora while no one was awake. Which has never happened to me before. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted April 30 Share Posted April 30 I’ve had a few weird things on OS3.4.2. One of which related to sessions: 1. I have had advanced lighting scenes that don’t fire from programming on more than one occasion (already) - never had this problem previously. 2. I had a digital session where a room is supposed to join via programming fail. I discovered code that I must have written years ago to catch such a situation and got a message (that I programmed years ago and have never seen) warning me of this failure. I am hoping this is a once off but we will see! Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 1 Author Share Posted May 1 On the Halo it actually still thinks/displays there is a session, but the buttons do nothing until I go select the source again. Then the buttons work again. This is super annoying. It just happened again after watching as source for under 2 hours. Quote Link to comment Share on other sites More sharing options...
RyanE Posted May 3 Share Posted May 3 On 4/30/2024 at 8:34 PM, Topfox said: On the Halo it actually still thinks/displays there is a session, but the buttons do nothing until I go select the source again. Then the buttons work again. This is super annoying. It just happened again after watching as source for under 2 hours. I'd check your director uptime. If Director is restarting for any reason, sessions will act as you've described. RyanE Quote Link to comment Share on other sites More sharing options...
eggzlot Posted May 3 Share Posted May 3 2 hours ago, RyanE said: I'd check your director uptime. If Director is restarting for any reason, sessions will act as you've described. RyanE I personally add a push notice for when director reboots so I can track when it reboots - could do that to see if that’s why the sessions are disappearing South Africa C4 user and RyanE 2 Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 7 hours ago, RyanE said: I'd check your director uptime. If Director is restarting for any reason, sessions will act as you've described. RyanE Thanks for the recommendation. I’ve been at a loss so I will check. Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 4 hours ago, eggzlot said: I personally add a push notice for when director reboots so I can track when it reboots - could do that to see if that’s why the sessions are disappearing Where is that exposed being able to trigger off the director reboot? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 4 Share Posted May 4 3 minutes ago, Topfox said: Where is that exposed being able to trigger off the director reboot? The top of the programming tree. When project loads Topfox 1 Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 So looks like Director Restart is what is going on. Any suggestions on where I go from here? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 4 Share Posted May 4 14 minutes ago, Topfox said: So looks like Director Restart is what is going on. Any suggestions on where I go from here? Need to look at director log at time right before restart and figure out what driver is causing it Topfox and RyanE 1 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 4 Share Posted May 4 1 hour ago, Topfox said: So looks like Director Restart is what is going on. Any suggestions on where I go from here? Ouch. That is a nasty problem to have! Good luck. Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 47 minutes ago, South Africa C4 user said: Ouch. That is a nasty problem to have! Good luck. Luckily I know the last driver I added, so removed that one and testing again. Fingers crossed thats all it is. RyanE 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 4 Share Posted May 4 4 hours ago, Topfox said: Luckily I know the last driver I added, so removed that one and testing again. Fingers crossed thats all it is. Good luck! Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 49 minutes ago, South Africa C4 user said: Good luck! unfortunately I guess it wasn't that, as the problem appears to be worse now. SMH. I think something with the move to 3.4.2 really messed something up. Didn't have these issues before updating. Playing around now with restoring backup and reimaging controllers to see if I can get to a steady state. Director was filled with all kind of errors. Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 Reimaged all my controllers back to 3.4.1 and restored to a backup from a month ago. Added the recommended push notification to capture a director restart. Still seeing a lot of errors in Director log. Wonder if these are normal. Either way, guess will see what happens. Also wonder if this has been an issue for awhile now and to upgrade to 3.4.2 made it more prevalent. Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 I appear to have everything running smoothly again I think...lol. Downgraded everything to 3.4.1 and then restored a 1 month old back up. Now Im just seeing these kinds of messages in director log, but not seeing any director restarts again so far. Been at least 8 hours. ca10-<mac address> [1348] (1348) ERROR: handleConnect(): Error connecting [0.0.0.0:0]: Operation canceled ca10-<mac address> [1348] (1348) ERROR: handleConnect(): Error connecting [0.0.0.0:0]: No route to host Trying to decide if I should try the upgrade to 3.4.2 again...lol Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 4 Share Posted May 4 I’d wait a day or two and make sure things really are stable… then try again… Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 4 Author Share Posted May 4 I did the upgrade…..and we are back to director restarting every 2 hours. Sigh. Quote Link to comment Share on other sites More sharing options...
RyanE Posted May 5 Share Posted May 5 3 hours ago, Topfox said: I did the upgrade…..and we are back to director restarting every 2 hours. Sigh. Sorry to hear that. I wonder what is causing it (my bet is on a driver that is doing something that is no longer supported, security-wise, and is handling it poorly). Control4 has tightened up security, and drivers can no longer do things like use os.popen('os command') and other similar things. Most drivers doing these things had the potential to cause a lot more issues than they solved. I haven't heard any reports of this being a widespread issue, although Tech Support would hear about it long before I did. RyanE Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 5 Author Share Posted May 5 30 minutes ago, RyanE said: Sorry to hear that. I wonder what is causing it (my bet is on a driver that is doing something that is no longer supported, security-wise, and is handling it poorly). Control4 has tightened up security, and drivers can no longer do things like use os.popen('os command') and other similar things. Most drivers doing these things had the potential to cause a lot more issues than they solved. I haven't heard any reports of this being a widespread issue, although Tech Support would hear about it long before I did. RyanE I’m also getting these messages on Director start up, which look concerning to me but maybe they are normal. Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted May 5 Share Posted May 5 You’ve had a rough weekend! Hope your dealer can help you out this week! Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 5 Author Share Posted May 5 Looks like I’m downgrading. Throwing in the towel. Back to 3.4.1. Still lots of errors in the director log, but maybe they are just false errors. Real key will be that Director doesnt restart anymore. So guess I will see what happens throughout the night. Quote Link to comment Share on other sites More sharing options...
Topfox Posted May 6 Author Share Posted May 6 13 hours no Director restarts…assuming my push notification is working. lol. Im definitely not trying to upgrade again. lol. Quote Link to comment Share on other sites More sharing options...
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