cfduran Posted September 21, 2017 Share Posted September 21, 2017 Hi All; I got a problem after updating to 2.10.0. I have an IP Hikvision camera and It was working on my iphone before updating the HC250, after updating it is not working in my iPhone (Control4 my home app), however it is working on T3 wall display. I did the test of the camera in ComposerPro and it passed without problem. Anyone with same issue and have got solved this problem. Any help or ideas are appreciated!!!! Link to comment Share on other sites More sharing options...
mallom Posted September 21, 2017 Share Posted September 21, 2017 I am having the opposite issue. It works on all iOS devices but it does not work on T3. Im using the generic camera driver. Link to comment Share on other sites More sharing options...
cfduran Posted September 21, 2017 Author Share Posted September 21, 2017 In my case I am using the Hikvision IPC Camera driver. Link to comment Share on other sites More sharing options...
MonsterIT Posted September 22, 2017 Share Posted September 22, 2017 http://www.houselogix.com/shop/hikvision-nvr-control4-driver-license try this one Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 22, 2017 Share Posted September 22, 2017 That's well wired - Not issues on T3 Touch Screen or IPhone. On my iPad it crashes and the app and closes it Link to comment Share on other sites More sharing options...
mstafford388 Posted September 22, 2017 Share Posted September 22, 2017 make sure C4 apps are updated to the latest version. Weird issues if you upgrade your system to 2.10 but aren't on the latest app. Link to comment Share on other sites More sharing options...
mstafford388 Posted September 22, 2017 Share Posted September 22, 2017 18 hours ago, mallom said: I am having the opposite issue. It works on all iOS devices but it does not work on T3. Im using the generic camera driver. what resolution are your camera streams? Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 23, 2017 Share Posted September 23, 2017 15 hours ago, mstafford388 said: make sure C4 apps are updated to the latest version. Weird issues if you upgrade your system to 2.10 but aren't on the latest app. Every thing is updated still crashes iPad - but phones are OK - software on iPad 9.3 Link to comment Share on other sites More sharing options...
Cyknight Posted September 23, 2017 Share Posted September 23, 2017 Oh sorry missed this thread earlier - there is a known issue with cameras on iPad (and ONLY iPad) - not sure if it is across all cameras/camera drivers (but for sure not JUST HIKVision for sure) - it MAY be limited to ipads not able to run OS10 as well. It's under investigation Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 23, 2017 Share Posted September 23, 2017 Cheers - we have Hik, Blue Iris and Foscam - alll crash the IPad Link to comment Share on other sites More sharing options...
vitali Posted October 3, 2017 Share Posted October 3, 2017 check frame rate, I think it needs to be 15. does your HIK app work? Link to comment Share on other sites More sharing options...
MonsterIT Posted October 3, 2017 Share Posted October 3, 2017 did you update your ipad control4 app ? Link to comment Share on other sites More sharing options...
sharoon Posted November 29, 2017 Share Posted November 29, 2017 I also face this error with my IP HD Security Cameras, but my phone OS is the android. I recommend you to pay attention to following points to fix your issue: 1. Make sure you are using the latest setup wizard for your device and operating system. Latest version can be found on the support page. Please make sure that you select Setup Wizard for the correct model and version of your device. 2. The computer you are using to configure your device must be on the same network and subnet. 3. If you are setting up a ShareCenter, make sure the hard disk LED on your device is Green. 4. If you are having problems connecting your device wirelessly, it is recommended that you use a wired connection method for the initial setup of your device. 5. Temporarily turn off the antivirus and firewall protection, then go through the setup wizard again. Remember to turn your antivirus or firewall software back on when you finish using the setup wizard. Link to comment Share on other sites More sharing options...
prabeau Posted November 29, 2017 Share Posted November 29, 2017 On 2017-09-21 at 6:01 PM, cfduran said: Hi All; I got a problem after updating to 2.10.0. I have an IP Hikvision camera and It was working on my iphone before updating the HC250, after updating it is not working in my iPhone (Control4 my home app), however it is working on T3 wall display. I did the test of the camera in ComposerPro and it passed without problem. Anyone with same issue and have got solved this problem. Any help or ideas are appreciated!!!! End User .................???? Link to comment Share on other sites More sharing options...
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