wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 I mean if the documentation was updated and the date of the driver updated to a date more reflective of the new 4K AppleTV, or the driver renamed to AppleTV4K or something maybe there wouldn't be an issue with anybody finding the right driver - dealers could just bang on find the right driver and all would be sorted and no need for all these "different" confusing versions.. The (old) IP driver I have mentioned already has been working rock solid at my place on two 4KATV's for a month since the binding issues were sorted. Cheers. Link to comment Share on other sites More sharing options...
msgreenf Posted January 2, 2018 Share Posted January 2, 2018 Why have a forum at all if customers can't pass feedback? This is not a control4 official forum. It's not run by control4 nor has any affiliation. Come on. You know that. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
msgreenf Posted January 2, 2018 Share Posted January 2, 2018 I mean if the documentation was updated and the date of the driver updated to a date more reflective of the new 4K AppleTV, or the driver renamed to AppleTV4K or something maybe there wouldn't be an issue with anybody finding the right driver - dealers could just bang on find the right driver and all would be sorted and no need for all these "different" confusing versions.. The (old) IP driver I have mentioned already has been working rock solid at my place on two 4KATV's for a month since the binding issues were sorted. Cheers. Why are you worried about dealers? Worry about yourself Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 6 minutes ago, msgreenf said: Why are you worried about dealers? Worry about yourself Sent from my Pixel XL using Tapatalk No you've got it all wrong. I'm doing fine thanks. I am more worried why the feedback hasn't got back to people who could change it to make it better for everyone Why hasn't the feedback got back? Clearly lots of dealers have followed this thread.... many have even made comments... Why is it that nobody (not one of them), has clearly bothered to notify anyone at C4 central to get the documentation and driver date updated? Link to comment Share on other sites More sharing options...
msgreenf Posted January 2, 2018 Share Posted January 2, 2018 Kb article 1833 details the 4k steps and is a year old. So like I said. Nothing to fixSent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 18 minutes ago, msgreenf said: Kb article 1833 details the 4k steps and is a year old. So like I said. Nothing to fix Sent from my Pixel XL using Tapatalk Cool glad ya'll know where to look now. Rock on C4 Happy New Year W Link to comment Share on other sites More sharing options...
ILoveC4 Posted January 2, 2018 Share Posted January 2, 2018 No you've got it all wrong. I'm doing fine thanks. I am more worried why the feedback hasn't got back to people who could change it to make it better for everyoneWhy hasn't the feedback got back? Clearly lots of dealers have followed this thread.... many have even made comments... Why is it that nobody (not one of them), has clearly bothered to notify anyone at C4 central to get the documentation and driver date updated?Have YOU taken the time to notify Control4? They do have a Contact Us section on their website. If you want to get a message to them I think that’s a better way than by posting on a forum that is owned and very loosely ran by a guy who used to be a dealer of their products. Come on man. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
carl01 Posted January 2, 2018 Share Posted January 2, 2018 I have been watching this thread for a while, and i hate to say it but in my honest opinion, any dealer that has trouble carrying out this simple integration probaly shouldnt be a dealer in the first place. The tools and documentation are there albeit a little dated, there skillset as a dealer should be able to work it out. Thats my thoughts! Link to comment Share on other sites More sharing options...
Cyknight Posted January 2, 2018 Share Posted January 2, 2018 7 minutes ago, carl01 said: Thats my thoughts Agreed - if they make any changes at all, in reality the docs tab should just point ot the KB article - but I don't think it in and of itself isn't a REASON to update the driver Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 1 hour ago, Cyknight said: in reality the docs tab should just point ot the KB article - Is that actually the case with this specific driver though? Does it? Link to comment Share on other sites More sharing options...
ILoveC4 Posted January 2, 2018 Share Posted January 2, 2018 Is that actually the case with this specific driver though? Does it?Why don’t you go grind your axe with someone who cares or can make the change you want?All these people you bitch to all day about driver documentation, Hollywood, HDCP, blah blah blah are END USERS of Control4.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 Sure. I don't care what the dealers around here all think. I believe it is an important change. Are you suggesting a fresh set of eyes (perhaps unbiased with a previous way of "doing things" like adding a new driver) aren't useful for others? Or the long term ease of use of the product? Link to comment Share on other sites More sharing options...
msgreenf Posted January 2, 2018 Share Posted January 2, 2018 Sure. I don't care what the dealers around here all think. I believe it is an important change. Are you suggesting a fresh set of eyes (perhaps unbiased with a previous way of "doing things" like adding a new driver) aren't useful for others? Or the long term ease of use of the product? No one is saying that. What we are trying to say is you complain to people that aren't empowered to make changes Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 msgreenf are you able to check if that docs tab in the AppleTV driver links to the KB you mentioned? and answer my previous question? thanks. Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 6 minutes ago, msgreenf said: No one is saying that. What we are trying to say is you complain to people that aren't empowered to make changes Sent from my Pixel XL using Tapatalk Aren't you empowered and in the position to make changes? Be pretty sad if any dealer found themselves in a position whereby they couldn't make a change... Link to comment Share on other sites More sharing options...
msgreenf Posted January 2, 2018 Share Posted January 2, 2018 Aren't you empowered and in the position to make changes? NoSent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
msgreenf Posted January 2, 2018 Share Posted January 2, 2018 msgreenf are you able to check if that docs tab in the AppleTV driver links to the KB you mentioned? and answer my previous question? thanks. It doesnt. That isn't how the doc tab works. Cy knows that. He was saying that it would be nice Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 4 minutes ago, msgreenf said: It doesnt. That isn't how the doc tab works. Cy knows that. He was saying that it would be nice Sent from my Pixel XL using Tapatalk Great well here is hoping all you dealers get that put into the next update of Pro.. Might be a good thing to do. Cheers. Link to comment Share on other sites More sharing options...
Cyknight Posted January 2, 2018 Share Posted January 2, 2018 5 minutes ago, msgreenf said: It doesnt. That isn't how the doc tab works. Cy knows that. He was saying that it would be nice Sent from my Pixel XL using Tapatalk Correct which whas easily inferred as such - though perhaps it would have been clearer if I said there should just be a link IN the docs tab, not that the docs tab tself links or loads to the kb article. Link to comment Share on other sites More sharing options...
Cyknight Posted January 2, 2018 Share Posted January 2, 2018 1 minute ago, wappinghigh said: Great well here is hoping all you dealers get that put into the next update of Pro.. Might be a good thing to do. Cheers. Which just shows me you do not understand how things work, so should not complain on how it works in the first place. Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 28 minutes ago, Cyknight said: Which just shows me you do not understand how things work, so should not complain on how it works in the first place. Who cares man? Just make it easy for everyone. Why are you being critical of me for passing ideas on that would make it easier for everyone? What is wrong with you guys that you so arrogantly think you have all the answers on how to use a platform and software. And why does it take someone like me with fresh eyes (unbiased to all the training manuals etc) to suggest such a useful change? You guys should have done that already and C4 should have a process of feedback in place from you guys that makes it happen. It clearly doesn't or things like your useful tabs link suggestion would have happened already. Link to comment Share on other sites More sharing options...
msgreenf Posted January 2, 2018 Share Posted January 2, 2018 No one is being critical of your ideas. We are critical of the fact that you ASSUME we can change things. We can't Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 10 minutes ago, msgreenf said: No one is being critical of your ideas. We are critical of the fact that you ASSUME we can change things. We can't Well that's sad. It really is. You guys are the linch pin of feedback to the company for sure. You hear what the end user thinks about the product. Link to comment Share on other sites More sharing options...
wappinghigh Posted January 2, 2018 Author Share Posted January 2, 2018 Know what? Frankly I don't need this stress when all I am trying to do is help and improve things for everyone.... Time for me to take "time out" from this forum again and work on some more interesting projects Cheerio Link to comment Share on other sites More sharing options...
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