flikfoto Posted July 12, 2019 Share Posted July 12, 2019 My Alexa stopped working today. I went and logged into my C4 account online and all of the devices are listed under the Amazon Alexa. When I try to discover them on the Alexa it doesn't discover any of the devices. I am on 2.10.6 OS. Any Help or insight would be appreciated. Quote Link to comment Share on other sites More sharing options...
Amr Posted July 12, 2019 Share Posted July 12, 2019 Alex discovers the devices only one time, if you have something new it will add it otherwise it will not find anything. Are you suffering that it is not responding to C4 devices? This is something else. Quote Link to comment Share on other sites More sharing options...
flikfoto Posted July 12, 2019 Author Share Posted July 12, 2019 None of my devices are listed. It is not showing a single available device. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 12, 2019 Share Posted July 12, 2019 Disable and re link the skillSent from my BBF100-2 using Tapatalk Quote Link to comment Share on other sites More sharing options...
flikfoto Posted July 12, 2019 Author Share Posted July 12, 2019 3 minutes ago, msgreenf said: Disable and re link the skill Sent from my BBF100-2 using Tapatalk Did that twice already with no luck. Also rebooted the Controller as recommended by C4 on their troubleshooting guide. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 12, 2019 Share Posted July 12, 2019 Where are you located in the world? Sent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
flikfoto Posted July 12, 2019 Author Share Posted July 12, 2019 Kansas Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted July 12, 2019 Share Posted July 12, 2019 Do you have an active 4sight license? Sent from my SM-G975U using Tapatalk Quote Link to comment Share on other sites More sharing options...
flikfoto Posted July 12, 2019 Author Share Posted July 12, 2019 15 minutes ago, chopedogg88 said: Do you have an active 4sight license? Sent from my SM-G975U using Tapatalk Yes Quote Link to comment Share on other sites More sharing options...
Jack_Ckun Posted July 12, 2019 Share Posted July 12, 2019 use the epic-systems.com driver its better. jfh 1 Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted July 12, 2019 Share Posted July 12, 2019 agreed! and we also just released a new version which supports the latest generation Echos, Dots, Spots on OS3! Quote Link to comment Share on other sites More sharing options...
Amr Posted July 12, 2019 Share Posted July 12, 2019 1 hour ago, chopedogg88 said: agreed! and we also just released a new version which supports the latest generation Echos, Dots, Spots on OS3! Ari, Am still on 2.10.6, do I need to use the new driver? Any enhancements on the number of devices that can be used? Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted July 12, 2019 Share Posted July 12, 2019 Version 180 of the driver works fine on Os3 just not with new echos (unless you have at least one Gen 1 or Gen 2 echo in the system).There hasn't been any limit on number of triggers for awhile. Sent from my SM-G975U using Tapatalk Quote Link to comment Share on other sites More sharing options...
Amr Posted July 12, 2019 Share Posted July 12, 2019 52 minutes ago, chopedogg88 said: Version 180 of the driver works fine on Os3 just not with new echos (unless you have at least one Gen 1 or Gen 2 echo in the system). There hasn't been any limit on number of triggers for awhile. Sent from my SM-G975U using Tapatalk Okay, I will go back to Epic Driver now, with some extensive programing I can achieve most of native C4 control, my dealer will hate me for this ... I also need to invest sometime learning Alex Routines I might end up with very comprehensive automations. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 12, 2019 Share Posted July 12, 2019 Okay, I will go back to Epic Driver now, with some extensive programing I can achieve most of native C4 controlAnds that why the native service is betterSent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Amr Posted July 12, 2019 Share Posted July 12, 2019 8 minutes ago, msgreenf said: Ands that why the native service is better Sent from my Pixel 3 using Tapatalk Sure, if it works! prabeau 1 Quote Link to comment Share on other sites More sharing options...
flikfoto Posted July 12, 2019 Author Share Posted July 12, 2019 6 hours ago, jackstiffer said: use the epic-systems.com driver its better. I have a License for that driver also. It seems my issue is the Control 4 Skill is not getting all my devices? Quote Link to comment Share on other sites More sharing options...
Jack_Ckun Posted July 13, 2019 Share Posted July 13, 2019 7 hours ago, chopedogg88 said: agreed! and we also just released a new version which supports the latest generation Echos, Dots, Spots on OS3! the new version is missing the send discovery button is this normal? Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted July 13, 2019 Share Posted July 13, 2019 The new version requires deleting the old version and installing from scratch (sorry should have mentioned that earlier!). Also - yes - no more send discovery - just discover from the Alexa app or via voice command, and that's it! Quote Link to comment Share on other sites More sharing options...
Jack_Ckun Posted July 13, 2019 Share Posted July 13, 2019 1 hour ago, chopedogg88 said: The new version requires deleting the old version and installing from scratch (sorry should have mentioned that earlier!). Also - yes - no more send discovery - just discover from the Alexa app or via voice command, and that's it! Awesome Thanks! Quote Link to comment Share on other sites More sharing options...
flikfoto Posted July 13, 2019 Author Share Posted July 13, 2019 Update: I have factory reset my Echo. Re-added the Control 4 Skill. Still no luck with the skill finding any of my Control 4 devices. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 13, 2019 Share Posted July 13, 2019 I recommend having your dealer contact supportSent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Amr Posted July 14, 2019 Share Posted July 14, 2019 On 7/12/2019 at 10:44 PM, chopedogg88 said: Version 180 of the driver works fine on Os3 just not with new echos (unless you have at least one Gen 1 or Gen 2 echo in the system). There hasn't been any limit on number of triggers for awhile. Sent from my SM-G975U using Tapatalk Ari, a quick question as my dealer is stuck with the programing, I have an echo dot per room, how do I use it to launch Apple TV for example without saying Master Apple TV, Living Apple TV, etc? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 14, 2019 Share Posted July 14, 2019 1 minute ago, Amr said: Ari, a quick question as my dealer is stuck with the programing, I have an echo dot per room, how do I use it to launch Apple TV for example without saying Master Apple TV, Living Apple TV, etc? you don't. Unless each echo device is on it's own account. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted July 14, 2019 Share Posted July 14, 2019 Ari, a quick question as my dealer is stuck with the programing, I have an echo dot per room, how do I use it to launch Apple TV for example without saying Master Apple TV, Living Apple TV, etc?Yes you can do that by putting each echo on its own Amazon account (takes 5 minutes to set up an account for free). It is explained in the driver documentation. The Control4 skill doesn't allow this type of functionality... Sent from my SM-G975U using Tapatalk msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.