HK1 Posted November 22, 2019 Share Posted November 22, 2019 After 4.5 years of use controller has failed and with it all tv, doorbells, security system, thermostat, and other systems that work with it is not working or working properly. I asked my dealer whether he will install a controller (same control 4 controller) that I can buy from secondary market like ebay. I told him I would take the risk of its not working. But he mentioned that Control4 forbids its dealer to install its own product from secondary market ( it is saying that BMW dealership won't service its own car if you do not buy it from them). Is this true ? Would a control4 person reply to it ? The dealer had no issue trying to sell me the same used controller that he has but four times more expensive . I have started to have second thought about control4... I wish they would make their system simpler such that we do not always have to rely on the integrators. HK Quote Link to comment Share on other sites More sharing options...
tdougray Posted November 22, 2019 Share Posted November 22, 2019 Can’t say for sure but I think your dealer is trying to push through a sale. Of course he would try to look after his business it’s only natural but to say it’s forbidden I believe to be wrong( guys will correct me if I’m wrong) A lot of dealers would be very wary of any bit of kit they haven’t been involved with for obvious reasons but there are really good guys on this forum that I’m sure would be able to help remotely. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted November 22, 2019 Share Posted November 22, 2019 No problems with C4 as far as adding second hand equipment, solely on dealers discretion to do so or not. What controller failed?? msgreenf 1 Quote Link to comment Share on other sites More sharing options...
ILoveC4 Posted November 23, 2019 Share Posted November 23, 2019 Man - I hope you have a recent backup. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
HK1 Posted November 23, 2019 Author Share Posted November 23, 2019 I never backed up my system or knew that I have to back up. How do I find out whether I have backups? I have a iSight subscription. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 23, 2019 Share Posted November 23, 2019 14 minutes ago, HK1 said: I never backed up my system or knew that I have to back up. How do I find out whether I have backups? I have a iSight subscription. https://customer.control4.com/account/system scroll to the bottom and see if you have a backup Quote Link to comment Share on other sites More sharing options...
HK1 Posted November 23, 2019 Author Share Posted November 23, 2019 Thanks Quote Link to comment Share on other sites More sharing options...
HK1 Posted November 23, 2019 Author Share Posted November 23, 2019 Looks like there was a backup from the night before Quote Link to comment Share on other sites More sharing options...
ILoveC4 Posted November 24, 2019 Share Posted November 24, 2019 Then you should be in good shape, although I don’t know how it might affect your Zigbee mesh. If I were you I’d buy a used 800 or used EA5 and have one of these remote dealers help you out. I don’t know this to be true, but I have a feeling we’re on the cusp of new controllers coming out - the EA5 has been around a while. I probably wouldn’t pop for a brand new controller right now but if you do, it will work great! Quote Link to comment Share on other sites More sharing options...
HK1 Posted November 24, 2019 Author Share Posted November 24, 2019 Thanks for your suggestions! I’m buying an old similar controller ! The dealer has finally agreed to help install and program it. Hopefully it will work out i hope the future controllers make it easier to work and program theses devices Quote Link to comment Share on other sites More sharing options...
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