Matt Mackenzie Posted April 21, 2021 Share Posted April 21, 2021 C4-AMP108 Hi guys, We’ve had just the C4-AMP108 installed. Can anyone confirm if this is the latest model amp? Thanks Matt Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 21, 2021 Share Posted April 21, 2021 Old. Not latest. Not even for sale via c4 any more Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 21, 2021 Author Share Posted April 21, 2021 Oh dear that’s not good! thanks for confirming Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 21, 2021 Share Posted April 21, 2021 I believe they were discountinued in 2019 Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 21, 2021 Author Share Posted April 21, 2021 Hi @msgreenf could you also help me and confirm is the audo matrix C4-16ZAMSV3-B is a new model or an old stock discontinued model? Thanks Matt Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 21, 2021 Share Posted April 21, 2021 old Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 21, 2021 Share Posted April 21, 2021 all the C4 branded audio is old - all the new is Triad branded Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted April 21, 2021 Share Posted April 21, 2021 Matt if he sold it as new. Contact control4 advocacy ASAP. I guarantee they will make it right for you msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 21, 2021 Author Share Posted April 21, 2021 Thanks @JSTRONG problem is I used a AV company who said they could supply & install Control4 and they used an official dealer. I don’t know the name of the actual dealer. Nightmare. I will see if I can contact control4 advocacy. Thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 21, 2021 Share Posted April 21, 2021 they dumped old stock on you.... Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted April 21, 2021 Share Posted April 21, 2021 Matt it’s very easy to find out the dealer pm me Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 21, 2021 Share Posted April 21, 2021 just login to your account and go to https://customer.control4.com/account/smart-home-pro and that will show you who the dealer is Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 21, 2021 Author Share Posted April 21, 2021 Thanks @msgreenf i followed the link and found the smart home pro which I guess is the dealer. however I think this person could actually be the programmer and not the dealer. I will report them to control4 Quote Link to comment Share on other sites More sharing options...
OceanDad Posted April 21, 2021 Share Posted April 21, 2021 The Smart Home Pro will always be a 'dealer' in Control4 vocabulary. It's possible that someone other than that dealer (or their staff) actually programmed your system (a subcontracted programmer for example), but unlikely. I'd be having a word with the AV company that you mentioned as well. Especially if you actually paid them for this 'dealer's' work. Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
JSTRONG Posted April 21, 2021 Share Posted April 21, 2021 Most likely what Control4 calls a "sideways" deal where they frown on And with good reason and we see here in this case Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 24, 2021 Share Posted April 24, 2021 So what did your dealer say when you asked him why he was charging you a new price for old equipment? Quote Link to comment Share on other sites More sharing options...
Hertz Posted April 25, 2021 Share Posted April 25, 2021 Could also be new old stock. Don’t jump to conclusions people. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 25, 2021 Share Posted April 25, 2021 11 minutes ago, Hertz said: Could also be new old stock. Don’t jump to conclusions people. At least 3 year old stock....still not great Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 26, 2021 Author Share Posted April 26, 2021 Hi everyone, I contacted control4 and they confirmed via the serial numbers the amp and audio matrix were first sold to a dealer in 2013! 8 years old! He claims he didnt know it was old products! (hes not a C4 expert) I have spoken to the company who installed it and they are due back today to install a new triad amp, audio matrix and controller. I am very luckily the amp didnt work otherwise I may not have worked out this was very old stock. I have learnt a valuable lesson, only use authorised dealers! msgreenf and Neo1738 2 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 26, 2021 Share Posted April 26, 2021 38 minutes ago, Matt Mackenzie said: Hi everyone, I contacted control4 and they confirmed via the serial numbers the amp and audio matrix were first sold to a dealer in 2013! 8 years old! He claims he didnt know it was old products! (hes not a C4 expert) I have spoken to the company who installed it and they are due back today to install a new triad amp, audio matrix and controller. I am very luckily the amp didnt work otherwise I may not have worked out this was very old stock. I have learnt a valuable lesson, only use authorised dealers! Glad control4 supported you and provided you with the right info. Sorry you had this hassle. Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted April 26, 2021 Share Posted April 26, 2021 1 hour ago, Matt Mackenzie said: Hi everyone, I contacted control4 and they confirmed via the serial numbers the amp and audio matrix were first sold to a dealer in 2013! 8 years old! He claims he didnt know it was old products! (hes not a C4 expert) I have spoken to the company who installed it and they are due back today to install a new triad amp, audio matrix and controller. I am very luckily the amp didnt work otherwise I may not have worked out this was very old stock. I have learnt a valuable lesson, only use authorised dealers! I think you hit the nail on the head, always work with a reputable dealer at least there is true accountability to C4 that way. Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 26, 2021 Author Share Posted April 26, 2021 34 minutes ago, msgreenf said: Glad control4 supported you and provided you with the right info. Sorry you had this hassle. thanks for you help! msgreenf 1 Quote Link to comment Share on other sites More sharing options...
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