ERDrPC Posted February 8, 2022 Share Posted February 8, 2022 My wife and my S20+ were auto updated to android 12. Since then our phones drop Wi-Fi consistently in our home. We have 3 r710 (2 indoor and 1 outdoor in a weatherproof case). I had initially turned down transmit power 6 months ago as our devices were not roaming to the closest AP. Since this Wi-Fi issue appeared I've turned them back up to factory. All other laptops,ipads, etc still work will no issues. It's just our Samsung S20+ phones. I did try to optimize settings with .r and .s but that killed access for my 802.11b devices. Right now we have we have two ssid - one for the home and one guest. We have it set to maximize useage of the 5GHz radios. We have a couple 2.4 802.11b only IOT devices so need that band. I've searched the ruckus forums and no one is speaking about this issue. My home is the only ruckus install my dealer has done (my choice of hardware) and they don't have a support license. Anyone else having issued with Ruckus? I'm on the latest firmware. Side note - should I create a separate ssid of 802.11abn only for IOT devices leave my main ssid computers and phones/tablets? I know this won't fix my phone issue but for better legwork in general?? Quote Link to comment Share on other sites More sharing options...
lippavisual Posted February 9, 2022 Share Posted February 9, 2022 No issues that I can report in latest firmware. All IPhone homes though Id certainly create another ssid just for those b devices. Those are slowing every device on 2.4 down to a crawl. Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted February 9, 2022 Share Posted February 9, 2022 Have you noted what band/ch your phones are joining or which AP they connect to in different areas? Plenty of Rukus support here im sure will chime in. Quote Link to comment Share on other sites More sharing options...
ERDrPC Posted February 13, 2022 Author Share Posted February 13, 2022 It's only our two s20+. Can occur anywhere on our home. I just created another ssid for Iot devices (2.4 only) and move the troubled potential culprit 802.11b device there. Unfortunately still no change. The 2.4 channels are fixed - 1,6,11 respectively for each AP. The 5ghz band has channel fly active. I just turned 802.11r back on to see if would help. So far...no. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted February 13, 2022 Share Posted February 13, 2022 Can confirm we have no issues with our Ruckus - However everything Phone wise is Apple. Only Android is Alex's and Amazon Tablets - They have no issues We also use WiFi Calling - which is also Great Quote Link to comment Share on other sites More sharing options...
Khemiicalz Posted April 5, 2022 Share Posted April 5, 2022 Had a similar issue recently. It turned out to be the surfboard modem and not the ruckus AP’s. Quote Link to comment Share on other sites More sharing options...
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