drmark12pa Posted February 28 Share Posted February 28 Will the new update fix the issue of using ComposerHE remotely? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted February 28 Share Posted February 28 1 minute ago, drmark12pa said: Will the new update fix the issue of using ComposerHE remotely? Supposed to be Andrew luecke 1 Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted February 28 Share Posted February 28 23 hours ago, Scott Murray said: On Control4's site I'm seeing HE version available is: 3.4.1.706039 Is 3.4.1.705920 the updated C4 3.4.1 OS build #? If so, wondering if we'll need both upgraded OS and HE build to resolve the previous access issue? Seems like it. If you have touch screens in your system you will want to make sure your OS is updated to the latest 3.4.1 version since it resolves a screen jitter issue. Here are the updates to the original release notes for 3.4.1: Quote Important update: -__.An update to the original release of build of OS 3.4.1 is now available. The updated OS 3.4.1.705920 build - including an updated version of Composer Pro and Composer HE - resolves a UI jitter issue seen on some T4 8" Touchscreens and also resolves connectivity issues between Composer HE and the primary controller. Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted February 28 Share Posted February 28 2 hours ago, drmark12pa said: Will the new update fix the issue of using ComposerHE remotely? No the remote issue with HE is a cloud bug, we have the cloud team working on resolving it. However, the the status still shows as "Fixing", so I don't believe the actual issue is fully resolved yet. Their is a comment mentioning a work around being applied for existing HE users to gain remote access though, so if you aren't a brand new HE user then it may be working for you now. South Africa C4 user and drmark12pa 1 1 Quote Link to comment Share on other sites More sharing options...
Darin, PM C4 CX Platform Posted February 28 Share Posted February 28 15 hours ago, Shoe said: Yea, sure. I grabbed it out of the release notes just to add the reference. I didn't create the release notes. Thanks for highlighting this mistake in the release notes, I just pinged our tech writer to get this corrected. Quote Link to comment Share on other sites More sharing options...
DLite Posted March 4 Share Posted March 4 (edited) On 2/28/2024 at 11:31 AM, Darin, PM C4 CX Platform said: Thanks for highlighting this mistake in the release notes, I just pinged our tech writer to get this corrected. I just had my system updated to 3.4.1.705920. I also updated Composer HE to 3.4.1.706039. However, I'm nonetheless seeing the "could not connect to director" in Composer HE. This is for a local connection, not remote. Am I on the right Composer HE version? Is there something else I need to do in order to get connected. Thanks a lot. [EDIT: Never mind -- I just saw the older post about needing to delete the old appdata folder for Composer.] Edited March 5 by DLite Problem resolved. Quote Link to comment Share on other sites More sharing options...
georgetv Posted April 8 Share Posted April 8 Still having this problem…. Upgraded C4 to 3.4 today and HE no longer connects. Uninstalled. Installed. Now 3.4.1. 706039-res HE running…. No connection. Any help appreciated. Seems like this thread has been inactive for a few months. Quote Link to comment Share on other sites More sharing options...
DLite Posted April 8 Share Posted April 8 9 minutes ago, georgetv said: Still having this problem…. Upgraded C4 to 3.4 today and HE no longer connects. Uninstalled. Installed. Now 3.4.1. 706039-res HE running…. No connection. Any help appreciated. Seems like this thread has been inactive for a few months. Make sure you do a clean uninstall of Composer HE first. Delete all the associated files in Windows, including the appdata folder. You should have to enter your C4 credentials after installing the new version. Quote Link to comment Share on other sites More sharing options...
georgetv Posted April 8 Share Posted April 8 FIXED! The darn app data file. Lotta stress over this one. Thanks all! Quote Link to comment Share on other sites More sharing options...
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