Adidaswood

I've been working with my dealer on this, but thought i would throw this out there to see what ideas others might have. Just want to check my logic before my next troubleshooting session with my dealer. HC800 and c4-16amp3-b on OS3.1 I've noticed lately that spotify won't play in any of my rooms. I tried some other content like tune in and it wouldn't play either. RCA outs on the 800 go to my Denon for the family room and my audio amp\matrix for whole home. The digital out goes to my Integra in the theater. I can't get any of these to play content. We tried reset on the amp via its menu. Same issues persisted. now it just so happens that i have an old appletv and a dac so i hooked those up to the system (HDMI to hd matrix and Optical to DAC to my C4 Audio Amp). I manually switched my hd matrix to that input so i could see the screen and started up some music. Then i manually switched my gym and my kitchen to that input and I was able to hear the music. Also since the music was going through the hdmi hd matrix it also played in my theater and family room over those AVRs. Additionally if i watch device properties of my amp in the monitoring area, i can see the amp switch if i try normal operations. I can also hear the speakers in these rooms "engergize" when i try normal operations. I feel like this isolates the hc800 but not really sure how to troubleshoot this further.

When you play music through spotify on your phone, i assume you are connecting to another device to make it play in the house. when you select that device it should say spotify connect.

This might work even better https://www.snapav.com/shop/en/snapav/splitters-converters/binary-trade%3B-hdmi-audio-de-embedder-b-240-hd-2ac

The feature you are looking for is spotify connect. it acts like a remote. Doesn't Sonus do spotify connect? it sounds like you are doing more of an air play type operation there. I don't use sonus. Control4 definately uses spotify connect and the content streams from the controller.

msrp on that? Looks like snapav has one as well, id guess not quite as expensive as Atlona's https://www.snapav.com/shop/en/snapav/splitters-converters/binary-260-series-4k-audio-extractor-b-260-hdmi-2a I've also been thinking about this as I run out of devices that have RCA outputs. I need a solution for this for appletv, roku, and at least one cable box. What if you did one of the amazon ones mentioned above and left it set to pass through to send hdmi to your HD matrix or Display and then use the optical out to a DAC for your 2 channel and send that to your AV Matrix\distribution. as mentioned above the amount of doohicky's starts to add up, but i think it would work.

so, this is fixed, in case anyone was having anxiety about it. it turned out to be the power supply for the rx balun behind my tv. I had swapped the baluns but kept using the same power supply. I should have known to try a new one since it was a separate component on the balun. This one made me feel like an idiot.

that makes sense, was hoping you might know a way to force this on my matrix. I didn't see anything in the manual.

Will try some new HDMI cables at the TV and AVR. Only one HDMI out on my Denon, is is a 3310 so it is 9 years old. So, i'm going to swap in a different AVR. I have a NAD on a turntable in my office I can try out. Just to

the saga continues...I spent this morning doing more and repeating some of my testing. i've done my best to isolate each of these test. What i know: known working cat6 cables do not work on the Family room. Known working Rx baluns do not work on this Family room. Know working Tx baluns do not work on the Family room I re-wired the thearter to use my denon, and that works. So known working AVR doesn't work on the Family room. The family Room uses output 1 on my matrix. I set up the theater to use output 1 and that works, HDbaseT and HDMI. If i put devices on the tv directly they work What am I missing here?

the only thing I can get to work is if I plug stuff straight into the TV. I'm gonna retest a few of these things, but at this point I'm out of ideas. Today my IR bud is just flashing. and now I"m not getting a consistent link light on the baluns. I tried a third different cat 6 between the baluns. Every other room continues to work, with every source.

Can you elaborate on this?

No worries, reading is hard for me too. I just appreciate the help and suggestions.

I changed the cable boxes, from the old comcast platform to the x1 platform. The issues didn't start immediately though. It is a denon, in the room that isn't working. My theater room is a very similar set up except the AVR is in Integra in that room. My only point was that the wiring schematic is the same and that setup works, it probably doesn't matter. Forget the integra the output goes from source to matrix then to avr then to baluns. it isn't setup how you stated. I should be able to elimnate binding issues by manually switching the Matrix. I'll test that and report back.

ok I ran a temp cable from the matrix to the rx balun and same behavior. That would eliminate the denon, as well as the cable in the wall in my mind. I've also bypassed the denon by putting the original cable staight to the matrix. a new observation: i'm getting no sound on my deck, but i get a picture, but only if i've selected the new cable boxes. If i select the appletv i get sound. This is starting to seem more and more like an EDID issue?

Hi All I"m having a situation and I wanted to run past you all for some advice. This has been working for 5 years and my Theater room is set up almost exactly the same with the exception of the AVR (Integra) and the display uses a newer TV with IP control. I'm using a binary 8x8 hdbaset matrix and I have one room (Family Room) that has stopped working. Here is the setup for that room. |-------------------------------------------------------------------------------------------------> 5.1 Speakers HD Matrix ---hdmi---> Denon 3310 AVR ---hdmi---> B 520 TX ---cat6\ir---> B 500 RX ---hdmi\ir---> Samsung TV HC800 -------------------------------------ir----------------------------------->| I"m not getting picture or sound in the family room. Here are a few things I've done to start troubleshooting. swapped the b520 tx from the theater and I get the same behavior in both rooms, theater continues to work and family room doesn't, should eliminate the transmitter re terminated both ends of the cat6, plugged this cat6 into a switch and plugged my laptop in, ran speed test and cable seems good, should eliminate the cat6 swapped in a new b 500 rx, same behavior, but haven't tried ether of the b500rx new or old in any other location, nor have I updated firmware. Some observations so far: I am not getting the same link light behavior on the b520 tx, when i compare the rooms. On the working room, the lights are solid. On the non working room it blinks green, or sometimes not at all. when i switch cables the behavior moves. Incidentally this has remained pretty much the same since before and after I re-terminated the cat6. If i have the family room on, i get no sound and no picture, if i cut power to the b 500 rx, the sound starts up on the 5.1, but obviously no picture. The ir flasher turns the tv on. Today the plan is to inspect the Denon AVR settings. Try to use a different input or output on the denon if I can. Then try to isolate the Denon by using the integra in that room. However I don't think any of these things explain the link lights. At this point I'm running out of ideas, it worked one day and not the next. The setup has remained pretty static for quire some time. with the exception of changing our cable boxes to the Xfinity X1 from their old platform. I was thinking maybe something with EDID, but all the other rooms work, all the TVs are samsung, all the RX are the same kind of unit, also the family room has worked since the cable was upgraded. I could really use some advice on this one.

I was wondering the same thing

I do one instance for each user. Then each user always uses their own instance wherever they go. Just show them how to save their playlists in Control4 if they care

In the properties of my AppleTV drivers I can select a Room to Auto Power on, I wonder if that setting is set in your driver

I haven't run into that myself either. I have two of them in my house.

i guess it works ok. I find it to be very slow to load on my phone in the ring app. I don't love it personally. This is outside of control4 integration but a big use case for me rarely works. When my 14 year old daughter is home and my wife and I are out for date night we will sometimes order her dinner to the house. When I see the notification come through I like to watch to make sure she is OK. but when i click on the notification the app will fire up and switch to the camera view, but the video never loads. if i wait a minute and go to the saved videos I can view it no problem, but by then it is usually too late. Its disappointing. When I look at my wifi stats, it is connected to the closest wap about 30 ft away and has a really strong signal. I'm honestly thinking of changing to another solution.

Boy do I feel you on this. I've been through two new builds also and a basement finish project. It sucks when you feel like you have to watch them and tell them not to do dumb stuff. I could tell you some stories. The other issue is they will treat you like you don't know what you are talking about as an excuse to do a piss poor job. ok rant over. I've also been through 4 or 5 dealers in my area and it is not fun. Keep looking and changing dealers until you land on a good one. Also there are some good remote dealers that are very helpful, if you can manage the wiring and install from your end. @AK1 is who I use. as to the topic, my ATV has taken to randomly playing music and the screen saver has stopped working, so I'll be talking with my dealer about the drivers. Hopefully we can resolve it, because it is annoying. I like to fall asleep on the couch watching movies and lately i've been waking up in the middle of the night and there is the TV stuck on one screen. Frustrating.

I don't think anyone is saying that it doesn't have potential or that some of these features are not cool. I think most people think it is inconsistent. Mine has worked a little bit here and there but a lot of the time it doesn't. Won't load or crashes when you try to do something. I think if it worked consistently and Control4 spent time working out the bugs, I don't think you would be getting the same feedback from the group. Plus apple changes stuff and trying to keep up with that has to be a chore for Control4.

Yep agree. I rarely us the built in streaming services on my AVR. On occasion I might need a different (second or third) stream from the rest of the house, but again that is rare for us

Use the AVR for your surrond zone(s). I'd go with a matrix amp every time for 2 channel scenarios. Except. where it is a critical listen area, like a turn table or something. As for IP control of the matrix amp, not much to control there other than which zones you want active. Pretty much on, off and volume. I never really had the need to go beyond that. With the AVR what are you looking for? My Integra has full menu support via IP, and C4 can automatically select different sound profiles if I program them. IT sets default volume levels and selects inputs based on the activity I choose. I'd say it is pretty seamless. Unless you have some odd edge use case, you'll probably be able to do most things you want with the AVR via Control4. Do you have a specific need?

do you think it has anything to do with the orientation and that sensor catching extra light from its neighbors? Might be an interesting experiment to switch them temporarily and see what happens. Probably just a bad sensor at this point though.