pinkoos

So my dealer should have access to some info (tech note) that Araknis put out that describes the problem I'm having and offers the solution as changing the DNS servers?

1 minute ago, lippavisual said:

Figured as much.  Set your WAN DNS to 8.8.8.8, 8.8.4.4, 1.1.1.1

 

DO NOT use the provided Comcast DNS.  Your dealer should be able to find a tech note for these turds.

Thank you, but I'm confused - do you think it's an Araknis issue, Comcast issue or both?

Also, the tech note to which you refer is regarding Comcast or Araknis?

Just now, lippavisual said:

What is your router?

I wouldn't rule out wiring from street to house, but I doubt that's the issue.

Araknis AN-310-RT-4L2W

No

So technically not a Control4 issue in and of itself, but I thought I'd try to pick the brains of the network experts in the forum:

-Starting maybe a couple months ago, we would all of a sudden lose internet access

-Lights on all the hardware (modem, router, switch, POE switch, etc) were normal

-Comcast wouldn't be reporting any outages in my area with their automated system whenever the connection was lost

-Rebooting the cable modem (unplug/re-plug) would solve the issue and bring the connection back

-Rebooting the network hardware would NOT bring the connection back

-Frequency was initially maybe once a week but then increased to maybe 2 to 3 times per week a couple of weeks ago

-I incidentally happened to notice that Comcast said my modem was no longer supported b/c of my speed (had increased my plan to the 200mbps plan back in Oct/Nov I believe)

-Bought a new modem a couple of weeks ago (Motorola MB7621) which is supported by Comcast on my plan

-Thought the problem was gone, but it recurred over the weekend

-Again, all lights operating normally on modem and network hardware and the only way to get the connection back up is rebooting the modem

-Tried swapping out a new CAT5 between modem and router a couple of days ago, but the network went down again this morning, so it must not be a bad ethernet cable issue

-Funny thing is that when the network goes down, some wifi devices still work and others don't; and, some hardwired devices still work and others don't

-For example, our wifi phones/laptops don't connect, but our Google Nest Hubs do

-Also for example, my hardwired Mac doesn't connect, but our hardwired Apple TVs do

-For the outage over the weekend, my dealer had requested I try plugging a laptop directly into the modem and see if it would connect, but I got a message saying that the laptop has given itself a self-assigned IP address (or something like that) and, so, doesn't have an internet connection

-I'm totally perplexed with this issue but need to figure out what's going on b/c I have one kid who is doing virtual and if the network goes down, so does his Zoom - we've already had one day where he had to use his phone as a hotspot and connect his laptop to that for the whole school day

Thanks in advance!

Trying to figure out if the USB port on the back of my 310 series Araknis router is available to plug a USB hard drive into to share across my network

I've plugged it in and it lights up, but I can't find it showing up as available on my Mac

Do I need to go into the router's web-based setup page and 'activate' the port or something like that?

And/or do I need to somehow 'connect' to it on my Mac?

I've tried the 'Connect to Server' option in the macOS Finder and typed smb://192.168.1.1 but get an error message:

"There was a problem connecting to the server 192.168.1.1. The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again."

Thanks

6 minutes ago, cucctv said:

you have 2 options: 1 you can only playback only 1 camera at the time, or you go to camera and the encode it from main stream to substream, 

Thanks for the reply but I gave up on the NVR a long time ago and went all in running SecuritySpy by bensoftware full time on my always on Mac mini

Long story short - we are switching from YouTube TV to Fubo TV b/c of the loss of Tennis Channel on YTTV

My dealer had done some custom programming on our remote for things like skipping back to the previous channel, etc.

Just wondering if anybody has done any programming for similar type things for Fubo TV running on Apple TV?

Also, is there a way to recreate holding down the trackpad button on the Apple TV Siri remote on the Control4 remote

As far as I remember, my dealer was not able to do it when he set us up a couple of years ago; just wondering if anything has changed since then

We're using the @IntrinsicGroup driver for Apple TV

Yeah, I don't really want to have to install a full version of Windows and Parallels and then C4, so I guess I'll just stick to keeping a PC laptop around pretty much exclusively for Control4

2 minutes ago, anon2828 said:

Yes.  I have attempted it.  Did not work for me.  

For those who don't know, Crossover is a Mac OS app that allows Windows programs to be run on Mac without running a virtual OS.  In other words, you don't have to purchase Windows and run a full version of Windows either via Bootcamp (where you boot your Mac as a PC) or via virtualization using Parallels or other.  It essentially translates the working bits of the program so they should run on Mac OS.

Bottom line: I was excited at the prospect of Crossover, but it did not work for me attempting Composer HE 3.2x.  Composer HE 3.2 release notes say it should work under Windows 7, but after attempting the install I get an error message that it will not work on Windows 7.

Thanks for the detailed reply, that was very helpful though disappointing to hear that it doesn't work

1 minute ago, zaphod said:

I will now began asking my regular rant saying, why doesn't C4 rewrite Composer as a web based app so that it is OS agnostic? That way you could run it on Windows, Mac or Linux. Just like the Ubiquiti Unifi Controller software.

Same thing for the PC based app that no longer exists in 3.X because it used Flash. 

I would love that

Thanks for the reply, though I'm looking for experience with Crossover as I'm considering an M1 Mac and want to see if it works in Crossover (virtual machines not possible on M1 Macs at this time)

Just curious if anyone has tried this? I may try on my Intel Mac to see if it works

Thanks

23 hours ago, IntrinsicGroup said:

There's no changes in control between tvOS13 and tvOS14 so you should be fine.

Happy to report that I updated 4 AppleTV 4Ks to tvOS 14 and all are still working perfectly with your driver

4 minutes ago, IntrinsicGroup said:

Yes and it's all working!

I believe I have the original iteration of your driver (ie, my dealer has not updated it to the latest version)

Do you think there will be any issues with tvOS 14 and your original driver?

Thanks

Any issues with your driver and tvOS 14?@IntrinsicGroup

10 minutes ago, Pounce said:

You are all over the place with this topic. Just understand that the tester isn't lying to you and you have a problem. We assume you were using the tester correctly and following the directions. Things like plugging it in all the way etc. Speed testing means totally nothing and its a needless distraction from just simply correcting the issue.

If  you doubt your tests just use the tester again and follow the directions.

 

Yes, of course I understand there is an issue

I was simply reporting the results of the speed test in reference to the previous comment on the internet working on the laptop

I ran a speedtest when I had the laptop connected outside and I was getting about 90

Our Comcast package is rated at 175 I believe - I consistently get anywhere between 150 and 200 inside the house over ethernet and wifi

I would have liked it better if you said that this was like a ‘good’ murder mystery 

Seriously thanks to everybody for all the help

i think it’s time to lay this one to rest 

I’ll post an update if my dealer ever makes it out to look into the issue

Until then.....

I thought the wires in the green plug are spliced off that barrel connector

Barrel connector was probably used for the analog cams to provide power

But, with the IP cams, if POE was not working, the only option was to get the wires off the barrel connector and connect them to the camera via the green plug

Is that right?

@Pounce Yes, it was working fine from October 2018 until a few months ago, so it was just fine for over a year

Maybe the siamese cables are just tied into the house's main electrical lines in the attic? I don't know

I hadn't messed with the POE control panel so it must have been left off by my installer for a reason

I don't really think there was anything plugged into that barrel end - like you mentioned, I think the installer took the wires from that and plugged it into the camera via that green plug

So, to tie things up, I either need to re-terminate one or both ends of the CAT5 and/or check on the status of that green plug

Either way, it's something that will have to wait for my installer to come out and take a look at I'm afraid

Thanks again to everybody for the help

I'm going to go ahead and mount that camera back up on the exterior wall just so it can prevent that CAT5 from being exposed to the elements

4 minutes ago, Pounce said:

Sorry, I don't understand what you are having an issue with. Can you say what you are confused about?

 

Nevermind, it's okay