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Amr

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Posts posted by Amr

  1. 3 hours ago, yvr76 said:

    I have a Bond Bridge Pro (running stable firmware 3.12.6) with 4 sets of blinds programmed (2 Somfy, and 2 A-OK motors).  All of them work great in the Bond app (iPad) and the Alexa skill.

    With the Chowmain Bond driver, my dealer can't get them to show up.  The token and PIN are set correctly, and when you click Auto setup they all show up, e.g.

    [11:01:35 1697] DEVICE ID (a7509797********):{"name":"Bedroom Blinds","type":"MS","location":"Bedroom","template":"RMS12","subtype":"ROLLER_SHADE","tech":0,"actions":["Close","Hold","Open","Pair","Preset","Stop","ToggleOpen"],"_":"9fc320fe","__":"7a49bd7a","commands":{"_":"b940b61d"},"state":{"_":"a06b1d67"},"properties":{"_":"50f0af59"},"skeds":{"_":"00000000"}}
    
    [11:01:35 1697] DEVICE ID (eed71ee9********):{"name":"Study Blinds","type":"MS","location":"Study","template":"RMS25","subtype":"ROLLER_SHADE","tech":8,"actions":["Close","Hold","Open","Stop","ToggleOpen"],"_":"f099ed87","__":"985aaa96","commands":{"_":"f0602436"},"state":{"_":"b2ead58a"},"properties":{"_":"e30b32b0"},"skeds":{"_":"00000000"}}

    But for Number of Blinds Found, it's 0, and nothing in the Connections tab.

     

    Previously I had Somfy blinds set to positional (the Pro can do % positions based on timings), and they would show up (but not the other motors), but it's a bit flaky on the Bond side so I disabled that and just have the Somfy open/close/stop.

     

    Now nothing shows up.

    The best thing to open a ticket with Chowmain, they are pretty responsive and will fix u up, I have no issues with bond on my side.

  2. 2 hours ago, drmark12pa said:

    I have already reduced the clutter but this is a Control4 light that is no longer being recognized by Alexa.  Not blaming C4 just figure for the price that the integration would be better.  Also, there shouldn't be lags.  There are multiple complaints on the forum (also look at Control4 Alexa skill rating for C4....1 1/2 stars out of 5) so I'm not the only one with issues of the 2 playing nicely.  

    One light not working by voice isn't the end of the world but is frustrating when I've done everything I can think of ro remedy it

    I hear you. I just give unique names for my lights just to stop it from being forgotten by Alexa, the other side of the equation is Amazon Alexa itself, the system sometime does some weird shit, with or without C4 it has its issues!

  3. 42 minutes ago, drmark12pa said:

    I don't? There is AI that can write a Beatles song and Control4 and Alexa together can't manage 300 devices? I have over 100 lights, 4 garage doors, lighting scenes, LIFX lights,etc etc and I have playlists for my music by artist also broken down by room so I can play certain things in certain rooms.  Not all of these devices are Control4, Alexa automatically imports everything it sees as a device including the 12 Alexa devices I have in my home.  Each room is a device.  That number adds up very quickly in a large system.  My theater lighting alone has 4 sets of ceiling lights and then the RGB sconces and RGB setups lighting add another 20 lights.

    Maybe Control4 can charge some more for another updated controller to manage these devices with Alexa better since they phase things out.

    I don’t understand why u r blaming C4 for, group the lights if u want to reduce the clutter, also use Alexa voice scene for complex stuff, am sure you can figure it out, don’t let a dealer do it or the labor costs will hit you hard, that’s easily 40 hrs work, not less than $400-$500, it requires extensive work, take it room-by-room and you will be there.

    Also on the controller thing, am not sure it’s a controller limitation!

  4. 16 hours ago, fredsoneya said:

    Any ideas? Calls are coming through internally fine but when i'm out and about or even on WiFi elsewhere, the alert comes through but nothing else happens - no video etc.

     

    On 0S 3.3.3 and iPhone latest app!

    Yeah, it doesn’t work for over a year now, may be will be fixed in 2025 or 26, just use voice only for now.

  5. 23 hours ago, fleon said:

    I have a bunch of Picos.  Totally forgot about them.  Great idea!

     

    @msgreenf Two reasons.  1) The design is nice, but it should have launched with a touchscreen  (I know one is coming).  The number of times I have watched customers try to hit the screen is frustrating.  It's a bad user experience.  2) I can't get the thing to stay connected to the network.  At least every 2-3 days it drops off and I have to reboot it.

    Are u talking Halo’s or Neeo’s, as the first should have this dropping fixed!? What network gear do u have?

  6. 3 hours ago, R_Willis said:

    On customer.control4.com under my automation/notifications and devices I only have two devices showing and one is an old phone. 

    How do I add devices to this?

     Need to install Control4 app on any device u want it to appear on your list. Remember to use different email accounts for different people’s devices or it won’t work

  7. 26 minutes ago, jsimon77 said:

    I will try that but isn't strange that:

    1) The same thing is happening on 2 different computers?

    2) I have 2 C4 systems...main house and vacation house.  I can connect to main house remotely and don't get the error above...but the error above is what I get when I try to connect to vacation house.

    THANKS for your continued help!

    UPDATE - I flushed the DNS on both machines and got the same result and error message as posted above. 

    I saw this issue before, as it involves 2 accounts, HE was struggling to connect to one, can’t remember what was the fix, u may reach out to @msgreenf he was involved with case exactly like yours!

  8. 2 hours ago, jsimon77 said:

    Thanks!  So I tried all of this, re-installed everything.  Now I can't connect connect where it tells me is seeing controller.  It keeps saying "Verifying account, email, password"...the fails and tries it all over again.  I've checked the account name, email and password over and over again.  I'm using the exact same credentials to connect using the app so I know it's right.

    Oddly when try the credentials for my other house with control4 system it connects there no problem.

    I've also tried on a totally different machine and the exact thing happens so I know it's not my machine settings.

    When I click on "more info" this is what is says so not sure what to do next.

    Determining host name...
    Sat May 06 17:36:11 2023 OpenVPN 2.3.7 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [PKCS11] [IPv6] built on Jul  9 2015
    Sat May 06 17:36:11 2023 library versions: OpenSSL 1.0.1p 9 Jul 2015, LZO 2.08
    Enter Auth Username:
    Enter Auth Password:

    Sat May 06 17:36:11 2023 WARNING: No server certificate verification method has been enabled.  See http://openvpn.net/howto.html#mitm for more info.
    Sat May 06 17:36:11 2023 Socket Buffers: R=[65536->65536] S=[65536->65536]
    Sat May 06 17:36:11 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock]
    Sat May 06 17:36:12 2023 TCP connection established with [AF_INET]18.220.32.245:443
    Sat May 06 17:36:12 2023 TCPv4_CLIENT link local: [undef]
    Sat May 06 17:36:12 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443
    Sat May 06 17:36:14 2023 Connection reset, restarting [-1]
    Sat May 06 17:36:14 2023 SIGUSR1[soft,connection-reset] received, process restarting
    Sat May 06 17:36:14 2023 Restart pause, 5 second(s)
    Sat May 06 17:36:19 2023 WARNING: No server certificate verification method has been enabled.  See http://openvpn.net/howto.html#mitm for more info.
    Sat May 06 17:36:19 2023 Socket Buffers: R=[65536->65536] S=[65536->65536]
    Sat May 06 17:36:19 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock]
    Sat May 06 17:36:20 2023 TCP connection established with [AF_INET]18.220.32.245:443
    Sat May 06 17:36:20 2023 TCPv4_CLIENT link local: [undef]
    Sat May 06 17:36:20 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443
    Sat May 06 17:36:22 2023 Connection reset, restarting [-1]
    Sat May 06 17:36:22 2023 SIGUSR1[soft,connection-reset] received, process restarting
    Sat May 06 17:36:22 2023 Restart pause, 5 second(s)
    Sat May 06 17:36:27 2023 WARNING: No server certificate verification method has been enabled.  See http://openvpn.net/howto.html#mitm for more info.
    Sat May 06 17:36:27 2023 Socket Buffers: R=[65536->65536] S=[65536->65536]
    Sat May 06 17:36:27 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock]
    Sat May 06 17:36:34 2023 TCP connection established with [AF_INET]18.220.32.245:443
    Sat May 06 17:36:34 2023 TCPv4_CLIENT link local: [undef]
    Sat May 06 17:36:34 2023 TCPv4_CLIENT link remote: [AF_INET]18.220.32.245:443
    Sat May 06 17:36:36 2023 Connection reset, restarting [-1]
    Sat May 06 17:36:36 2023 SIGUSR1[soft,connection-reset] received, process restarting
    Sat May 06 17:36:36 2023 Restart pause, 5 second(s)
    Sat May 06 17:36:41 2023 WARNING: No server certificate verification method has been enabled.  See http://openvpn.net/howto.html#mitm for more info.
    Sat May 06 17:36:41 2023 Socket Buffers: R=[65536->65536] S=[65536->65536]
    Sat May 06 17:36:41 2023 Attempting to establish TCP connection with [AF_INET]18.220.32.245:443 [nonblock]
     

    Are u using any firewall? Anyways, make sure your DNS is working properly, flush your PC DNS and try to connect again, it simply can’t reach C4 servers for authentication!

  9. 13 minutes ago, ajd123 said:

    Even if I moved the URTSI from Serial 1 to Serial 3 on the EA5 with your suggested adapter, I would still need to convert Cat6 using two adapters (below) because the projector and EA5 are in different rooms.

    This is why I want u to move URTSII to 3.5mm cause u know it’s working, again and to simplify things and not to use many adapters only use RS232 to LAN, that’s it, u have to get a serial tester as u can’t shoot in the dark like this!

  10. 4 minutes ago, ajd123 said:

    I have no problem getting the adapter.

    1) The projectors serial output in female, so need a male version of the adapter.

    2) I would then require an adapter to convert the Cat6 to 3.5mm stereo mini jack.

    JVC LX-NZ38 Back Panel.jpg

    Get a female version then, see Amazon, tons of listings, can u use one of the serial ports instead and get a serial to lan pair?

    So the idea is to shift one of the serial ports to 3.5mm and use this serial with the lan to extend to the other room!

  11. 3 minutes ago, ajd123 said:

    It is not in the post.  Mitch did the binding.

    It figures, am sure he did 😃. This adapter is not compatible! U need to figure out a way to test it away from C4 just to see if it works but I do believe u need to use the ones that we are sure it works, get one it’s $9 anyways.

    Also do u have a tester just to make sure the lan cable is correctly terminated and working well?

  12. 1 hour ago, ajd123 said:

    I am using the following adapters to connect my Control4 system to my JVC projector (pics attached).

    I am using port 1 on the IR blaster to do this (pic attached).

    Tried using two different drivers and it did not work.

    1) Will these adapters work? 

    2) Is there any way to test if the signal is making it through these adapters?

    3) Are there any settings that need to be enabled on the projector itself to allow for serial control?

    IMG_2747.JPG

    IMG_2745.JPG

    IMG_2746.JPG

    Pls note that u need to bind the correct serial port, although in port 1 it’s Serial 3! Second are u using the recommended C4 compatible one?

    like this: LIANSHU DB9 Male to DC3.5mm Male Serial RS232 Cable 6feet DB9 Male to 3.5mm Serial Cable L= 6FT Black https://a.co/d/aZUFXFf

  13. 7 hours ago, Topfox said:

    Think Im just going to return it. Onkyo's support response clearly showed they don't even understand their own product.

    Remote support located in a village in India, or whatever, they are given a manual to read from without understanding what they are or what they are trying to fix or even the problem, this business model suck!

  14. 8 hours ago, jsimon77 said:

    This is a good idea.  Can you tell me which directories I need to delete and where they are located?

    Make sure u can see hidden files in windows and uninstall HE and any other composer releases:

    1) Open File Explorer/Windows Explorer

    2) Type %AppData% into the address bar and hit enter

    3) Navigate to “Roaming” folder

    4) Navigate to “Control4” folder

    5) Delete it

    6) Restart windows

    7) Install a fresh copy of HE same version of your controller

  15. 2 hours ago, jsimon77 said:

    I'm at a loss as this used to work...

    Trying to log in to remote system:

    My UN and Password are accepted, it sees my controller, it says ready to connect.

    But when I click connect it just spins, top says "not responding" and times out.

    I've uninstalled CHE and reinstalled...not sure what else to do?

    My dealer who is remote is able to connect with no problem using their composer.

    Thanks!

    Try to completely delete all hidden directories under roaming after uninstalling HE again, start with a clean install of HE that matches your controller version

  16. 48 minutes ago, drmark12pa said:

    I wish all owners could say that consistently.  There are times where Alexa says ok and nothing happens but now I cannot see this light listed anywhere in Alexa even after refreshing, checking, unchecking, unlinking, relinking, etc. Not sure why it can't simply list the devices vs. there over 300 devices via Control4 thing

    U don’t need to control 300 device by voice, this is just too much, limit this to most common and most used ones, I kept mine under 200 and happy never had an issue, just a global issue when Amazon sinks every once and a while!

  17. 8 hours ago, Ram Siva said:

    This is excellent. In the next few weeks, I will share some unique setups we have done with this driver. 

    We explored the varietas driver in the past but as the previous posts stated above, much more limited vs this new finite labs driver.

    Ram

    Symmetron 

     

    That will be cool, I had a lot of stuff with the driver as well and some involved some programing in Home App itself, one of the greatest uses cases ever is Geofencing, I do a lot with this alone 🥹

  18. 3 hours ago, DarioH said:

    Hi, I'm a small business dealer, just two techs.  Any recommendation on a decent helpdesk ticketing system that is somewhat helpful?  I know of a bunch of them when I google search, but a lot of them are meant with IT in mind. Thank you.

    All help desk ticking are IT in nature with complex stuff, not sure what to advise in this case all are heavy weight ones with a subscription, I don’t know of a light weight one, maybe some one can send good recommendation for a very simple and light ticketing solution.

  19. 24 minutes ago, ekohn00 said:

    Any idea how does this compare to the Varietas Driver?

    I've been running Varietas since 2018 and not sure i've seen anything else that provides much more or worth looking at a change.

     

    Take a look @  the supported devices above, what are u missing from it? I have varietas as well, but the Jason; while is easy; still a code to write and maintain and supports less number of devices.  I also use to have issues wth Blinds, not sure its fixed now or not.

  20. 2 hours ago, cnicholson said:

    @Amr Thanks so much for this.   Does the FL driver have the concept of child drivers per C4 room such that saying "Hey Siri, open the shades in here" will open the shades only in that room (assuming you have a HomePod mini in each room so that Homekit knows which room you're in)? 

    Also, you mention virtual switches and buttons.  Does FL support these in C4 --> Homekit direction.  In other words, have C4 programmatically "press" a switch triggering arbitrary Homekit action (if you program it on the Homekit side)?  I use this with DTI to do some kludgy bi-directional stuff.

    Thanks.

    cnicholson, answers to ur questions:

    - FL doesn’t work with child drivers; I consider this better for simplicity of setup, not sure even with the other driver I can use this for firing commands without adding room name first, but I think this can be done from home app itself, I didn’t need it but Derek might jump in and help with this

    - Yes

  21. 1 hour ago, Cyknight said:

    iHeart tends to be locally/regionally governed - so a license to do it in one region may not extend to others.

    It’s also related to how the driver is using the location to lock in the service area so iHeart doesn’t work on C4 but it does work on all iPhones, Android devices, anyways no complaints as I have a very good working alternative

  22. 51 minutes ago, Cor said:

    Hi all,

    Since the update from the Shelly driver yesterday, the switches / plugs lets Control4 EA3 crash completely.
    The same plug, in another EA3 controller (added later, but same IP to test), works fine.
    Also, I see the plug going on/off on the crashing EA3 if I turn it on through Composer on the non-problem EA3. As soon as I do an input in the problem-EA3, that EA3 crashes completely.

    On the working EA3, it keeps working and I can use the plug as usually.
    It looks like there's something wrong with the input.

    The factory image is loaded (so the "factory reset"is done), the problem persists.
    Any ideas?

    Am not sure how that is the issue of the driver if another controller works fine then it’s the controller issue? My 2 cents!

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