Dear C4 Dealers/ gurus/experts and end users,
I am stuck with a situation where I moved to a new dealer from my previous dealer ( they were nice guys but were crazy busy with them doing this dealer work holding another primary job, also they lacked some programming expertise) to do some basement work ( audio distribution with speaker installation, Lutron caseta switches , TV in the bar area and adding Media room setup with screen, 7.2 speaker setup, projector , a new receiver ), the new dealer did 80%-85% of the integration reasonably well with my existing system and all the new basement systems, however I am again in the same situation with their programming expertise being limited and are unable to complete the full set up, I also have some HDMI splitters installed ( recommended by the dealer when I asked for sharing video sources between my Family TV, Bar Tv and Home theater screen as opposed to going for Video matrix I did ask about Videostorm/ Netplay product after reading on C4 forum which the dealer was unaware)
My current issues
- I can't get one of my video sources from a set top box for international TV programs streamed properly when I switch my video source in my Family TV or Home theater room when i switch from my Cable TV source or Amazon Prime TV or Roku, every time it gets stuck at blank screen when i switch the video source to my International TV video, it works strangely if I turn on my Bar area TV and chose the International set top box as a source and play that on my bar TV also simultaneously, essentially making my Bar TV area TV running the same video source while watching this video source in family TV. I don't have a problem watching my other TV sources in my family TV or Home theater ( like my Fios Cable TV or Amazon Prime TV or AppleTV). It looks like some connection issue with the HDMI splitters and the HDMI hand shakes whiles toggling the video sources, the dealer is unable to figure out and accept they are unable to find out the issue.
- I was looking for ways to add additional audio sources to play in different rooms simultaneously, my primary receiver allowed only two sources to choose simultaneously, dealer suggested adding DACs to get additional media sources for my audio stream simultaneously which he did, however after integration they are never able to get this working and he is giving reason it could be a problem with my EA5 controller which was installed by the previous dealer ( none of this was figured out my the new dealer diligently talking to C4 support and my EA5 is working fine, so I feel there is another connection/integration and programming issue)
- Integration of my Alexa echo dot with the C4 system ( with a Echo dot connected via aux to the receiver or Audio matrix ( I am not sure where exactly) for using it to have my audio stream through my ceiling speakers, this never worked
- I use my Tune-in audio streams quite frequently in different rooms which worked perfectly and I had programmed on my Composer Home edition well, which stopped working after they integrated my new work and working on software updates, they could not figure out despite me reading in C4 forum and giving them the recommended information, finally I figured out myself I opened a new Tune-in account and spent time having my favorites and program with my Composer HE which now is working
I very patiently and politely reached out to the dealer for the last three months ( the project started in Oct 18 and completed in Dec 2018 partially with all the above issues that were existing at the time of their work completion and never resolved or in other words I never had fully functional system with complete finish of the programming ), unfortunately the dealer has not responded to my repeated requests ( sent as text , phone calls or email once every two weeks) I value dealership businesses and know every business has to make their money but very dissatisfied with the customer support, I never had any argument or balance payment due with the dealer, I feel I did a mistake moving to the new dealer.
I want to change the dealer, I tried to change on my customer portal switching back to my original dealer but I couldn't. I need some opinion how could I do this, I am taking this decision because of the poor support and unresolved issues with my system.
Should I report or write to C4 tech support / customer service about this unpleasant experience with this dealer? so dealers like this don't give a bad reputation to C4 or other dealers, I live in Long Island, NY,
I am also looking for some remote programmers to take a look at the set up, I did reach out to one of the pros from this forum for other reasons in December ( for learning tutorials on the Home edition programming, unfortunately I didn't follow up on it as I became busy after that).
Appreciate your recommendations/ opinions.