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Jfizzle last won the day on July 18 2017

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About Jfizzle

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    Control4 End User

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  1. @mujtaba.khokhar You were right. When the LG TV switched to wifi because the HDBaseT was no longer supplying wired ethernet, it changed IP addresses. I changed it back to its reserved IP and can now power the Apple TV 4k and power on the TV. The c4 remote no longer allows navigation around the appletv guy, and it still won't launch the netflix app but at least I can power stuff on. I'll be getting someone local to roll out here soon. Thanks everyone.
  2. I’m thinking IO extender or network or some combination with the remote control processing, let me know what you think about this condition: The living room TV is an LG Smart TV, it has Netflix and Amazon apps on it. When I use the C4 remote to view the EA-1 I see all my sources. When I select Watch -> Netflix the Netflix app does not launch. But I see the EA-1 screen shows “Netflix Now Playing” in a bar at the top.
  3. Thanks everyone. I went with www.geoarm.com for $10/month. The tech support walked me through everything and tested it.
  4. I have an 8x8 Matrix (C4-8x8HDMIVSW-B) in a rack in my Theater Room. It is delivering audio/video to (1) the Theater Room TV directly by HDMI, and (2) to 6 others TVs by HDBaseT baluns. It also delivers audio to some outdoor speakers and some indoor in-ceiling speakers. After a power outage, I can now only get distributed video from the matrix on the Theater Room TV; and on that theater room TV I can freely switch to other video sources that are in the rack. I can also receive audio (analog I assume) through the outdoor speakers and in-ceiling speakers from any source. But I have no video or audio from the matrix on any TV that has a balun. I also see that the Living Room TV, which used to have a wired ethernet connection from the balun behind it, no longer has wired ethernet access. I swapped that Living Room balun out with one that I know works and the problem persisted. I rebooted the whole system and the problem persisted. I later unplugged just the matrix for about two hours and plugged it back in. I then had a few seconds of video coming on the Living Room TV which has a balun, and then the video went away. I also see that the TVs on baluns are not cycling between HDMI sources when I select Watch -> another source whether using the remote controls or the C4 mobile app. Someone logged in remotely and the system looks fine. I wanted to see if anyone had an idea of where the problem might lie (the video matrix? the I/O extender) or had an idea of something else I could try? Next step if I can't figure this out with remote help will be to bring in a tech to the house and do the covid mask dance.
  5. Thanks @OceanDad, I will check them out. @vstarI'm in Texas, USA. Thanks.
  6. I have DSC alarm equipment tied into Control 4 and the phone connection is landline. The system is not currently monitored. I need to have the system professionally monitored for an insurance discount. What company are you guys using for remote monitoring? I'm looking for a DIY solution where I set it up on my end instead of a tech coming out. Thanks!
  7. LUMA app sucks rocks. Huge rocks. Gigantic, salty rocks.
  8. Will the builder run conduit for you? Or can you bribe his subcontractor to do it? or sneak in right before drywall goes up and put your wiring in...
  9. I found another app that works for playback, but it seems to be same type of programming as the Luma510 App. It is called NVMS7000 and iOS link is: https://apps.apple.com/us/app/nvms7000/id659216417 If anyone has found another playback app that works with the Luma NVR please let me know. The playback app for the Luma510 is still miserable and I so want an event-based playback option like TapCMS and WirepathDNS apps had.
  10. What mobile app are you guys using to playback video and watch live views of your security cameras? I used to use Wirepath and TapCMS and thought both were easy to use. I upgraded to a Luma 510 DVR and do not like the Luma app's playback feature. I much preferred the Wipreath and TapCMS apps where recorded motion detection was listed with time and date stamps and I could select each incident. The Luma app instead has a bar that I have to scroll right and left through, but the markings for video slices are so small its hard to accurately pick one to playback the video.
  11. Controller dead. Factory reset etc no bueno. Getting an EA-5.
  12. It's not connecting to the network. I can't find the Mac address on either the Wifi or Wired network. Have run a patch cable directly to the router and it still doesn't appear. I ping the director IP address and get no response. I'm on OS 2.9. In another thread someone said they solved this by deregistering and reregistering the controller. I tried that but can't reregister the controller because I can't connect to the damn thing. I have all Macs here at home so no PC, will have to go to the office and get a laptop and download Composer HE and try to input the registration code myself. I only have Composer Media Edition under https://customer.control4.com/software/downloads so I'll have to buy that license somehow. Dealer coming out today with a laptop to check it out.
  13. Yesterday my C4 worked fine when I left for work. But when I returned home, all remote controls said "Waiting for network" and I couldn't access C4 from any TV. When I tried to use my iPads and iPhones they displayed an error message that said "Unable to establish connection to remote server. Please try again later." Today the error message changed and it now says: "Your system is not reachable at this time. Please try again later or contact your dealer for assistance. (403.22)" * I have rebooted the controller, rebooted the router, rebooted the cable modem, powered the entire house off and back on, changed the path cable from the controller to the switch, moved to a different port on the switch, upgraded the firmware on all wifi routers. And reached out to a member here for some remote support. But in the meantime, does anyone have any ideas on causes or solutions? I have not installed any new firewalls or computers. Several days ago I swapped out 2 Ubiquiti AC wifi points for AC-Pros but didn't everything worked fine for days after that. I could try unregistering the controller on the https://customer.control4.com/devices/controller portal as I read in one post, but it's not clear to me I can re-register it on my own. Anyone know? I think I pinpointed in the logs where things failed: 2018-04-24 20:12:40.752-0500 Control4 INFO: Connecting message: Sending INVITE 2018-04-24 20:12:40.892-0500 Control4 INFO: didReceiveAuthenticationChallenge NSURLAuthenticationMethodServerTrust FAILURES=0 2018-04-24 20:12:40.896-0500 Control4 INFO: Challenge Host: remote.control4.com 2018-04-24 20:12:40.897-0500 Control4 INFO: Challenge AuthenticationMethod: NSURLAuthenticationMethodServerTrust 2018-04-24 20:12:40.903-0500 Control4 INFO: CERT SUMMARY: remote.control4.com 2018-04-24 20:12:40.905-0500 Control4 INFO: CERT SUMMARY: thawte SSL CA - G2 2018-04-24 20:12:40.907-0500 Control4 INFO: CERT SUMMARY: thawte Primary Root CA 2018-04-24 20:13:11.336-0500 Control4 INFO: Failure in InviteService: The request timed out. 2018-04-24 20:13:11.339-0500 Control4 INFO: InviteService received error: Unable to establish connection to remote server. and then later when I tried again after rebooting things Please try again later. 2018-04-24 20:27:52.497-0500 Control4 INFO: -[ControlDirector failureCreatingTCPConnection:tag:] 2018-04-24 20:28:35.617-0500 Control4 INFO: Application is Active. 2018-04-24 20:28:35.624-0500 Control4 INFO: Giving WiFi a chance to startup... 2018-04-24 20:28:35.634-0500 Control4 INFO: WiFi has been activated! 2018-04-24 20:28:35.645-0500 Control4 INFO: Device is using WiFi connection 2018-04-24 20:28:35.649-0500 Control4 INFO: Director connecting at address on port 5021... 2018-04-24 20:28:35.679-0500 Control4 INFO: Connecting message: Connecting to... 2018-04-24 20:28:37.042-0500 Control4 INFO: STUN socket closed 2018-04-24 20:28:37.054-0500 Control4 INFO: -[ControlDirector connectionCancellationRequestedForTag:] 2018-04-24 20:28:37.659-0500 Control4 INFO: Timeout in select() - Cancelling! -- 0 - Undefined error: 0 2018-04-24 20:28:37.662-0500 Control4 INFO: Cancelling connection to Director and today it's just full of this 2018-04-25 17:09:29.421-0500 Control4 INFO: Director unable to send command: <c4soap name="RegisterEventListener" async="1" seq="22179"><param name="idevent" type="number">32</param><param name="iditem" type="number"></param></c4soap> 2018-04-25 17:09:29.950-0500 Control4 INFO: [WatchApp] numberOfRowsInSection - watchSupported: 1 2018-04-25 17:09:29.952-0500 Control4 INFO: [WatchApp] numberOfRowsInSection - watchAppInstalled: 0 2018-04-25 17:09:30.498-0500 Control4 INFO: Director unable to send command: <c4soap name="RegisterEventListener" async="1" seq="22180"><param name="idevent" type="number">38</param><param name="iditem" type="number"></param></c4soap>
  14. Sorry to bump an old thread, but this is happening to me with a Baldwin lock. C4 keeps registering 1 of the 4 or 5 baldwins I have with "error, not fully locked." I've taken the lock out and back in 3 times. Anyone have some good tips on "aligning" it correctly so C4 thinks it's full engaged? It's like a fraction of a millimeter extra push changes it from "error unlocked" to "locked".
  15. Once you figure out the ecobees let me know so I can buy them too and you can program mine!
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