johnnyboy

I assume this is why I am have struggled with the following problem for the last 5-6 days. I have 3 TV zones (2 with EA1s and 1 with an EA3). Each location has a Roku Ultra that has worked flawlessly with a dedicated SR260 for the last 4-5 years. Now, one of the SR260s (at the EA3 location) will not control its associated Roku device. The 2 SR260s at the EA1 locations still work as before and can control their associated Roku devices. The SR260 at the EA3 location can navigate the C4 OSD, including the selection of the Roku device. However, when it selects Roku, the Roku OSD displays but that same SR260 cannot navigate the Roku OSD. The same SR260 works fine with other sources (lights, listen, thermostats, cable TV, etc.) It also can control volume during Roku play. Weird that it fails at the controller (EA3) location, but other SR260s work fine controlling identical Roku devices at EA1 locations on the same system..

I think my question relates to this topic. I want to set my screensaver as “custom“, “media“ and then select photos. My “listen” button includes an icon for “my music” and I have properly pointed C4 to the song file on a NAS device. I want to point the “screen saver“ to the photo file on that same NAS device. how do I link up my NAS photo file as the source for my screen saver without goofing up the My Music link?

My Alexa voice control was working perfectly yesterday afternoon. Went down sometime between then and late last night and is still down. Cannot link the Alexis skill with Control4. This has happened a number of times in the last three or four years and always seems to self correct (you still have to go in and re-link the Alexa skill to Control4).

Thanks so much. There it was staring me in the face and I missed it so I appreciate your jogging my memory. Sometimes the simple things make this forum all the more important.

I could always access "My Music" from the Listen Icons in all my audio zones. "Listen" was somehow connected to a music file on a NAS and includes about 10,000 songs. I had to do some work on the NAS that changed the name of the NAS music file. Now when I hit "My Music" on the remotes it says no files found. I think I have to re-connect C4 to the newly named NAS music file. I am almost certain I saw that in HE somewhere but simply cannot find it. I know the files are still there on the NAS because I can select and play the new pathway on the Sonus app. Any help with re-connecting C$ to that pathway to the newly named NAS music file would be appreciated. johnnyboy

I am going to ask my dealer for this. I am a bit of a neophyte, but I must be doing programming on a lot of keypad buttons that is being layered on top of some bindings. A button push sees to first activate the binding command(s) and then the programming commands. Seems to be in that order. So a button push might turn on a lot of lights and then move to shutting down the house.

My current dealer took over an existing system. (One EA-3, two EA-1s, Sonus integrated, three Frame Tvs, two sets of shades, 50+ lighting circuits, etc.). Current dealer did not install or supply the equipment (probably $25,000 total), and did not do initial programming (circa 2018-2020). This new guy is terrific; answers my questions, normal hourly charges like I did as a lawyer, gets back to me, sells but does not "over" sell, etc. He does not drop everything when I call and nor should he. Its a normal business relationship. He scales services to situation. I have Composer HE and do a little bit of programming, but like to have the dealer come and do a half day annual review with me. That is coming up and below is my list. Anything you guys think I should add or clarify? 1. My main room (EA-3 rack) has TV, Roku, DVD, Sonos Amp, Sonos Connect, Integra AVR, Xfinity DVR, etc.) My on screen response seems to have gotten slower and slower over the last 3-4 years. Would a Core 3 improve that? What else might? 2. Are Halo remotes really a huge improvement over SR 260s? I have gotten to where I can select most items off remote without really looking at it 3. I am on C4 Ver 3.2.3.606460 (Sep13 2021). Should I try to move to 3.3.1? What does that get me and do I need to get a new controller to get that? 4. I have a daisy chain of switches (router to 16 port, 16 port to first 8 port, first 8 port to second 8 port). Would I see any difference with by going 16 port direct to second 8 port? 5. Check my IP setup to see if there are improvements that could be made. (Static versus DHCP on all devices) 6. Tell me about UPS options 7. Programming: a. make all navigators (3 SR260s) show the same OSD in terms of "watch," "listen" etc. b. reset all schedules (some power outages really threw the schedules for a loop) c. program all keypads to go very dim at 10PM and "wake up" at 7 AM. (There are 4 in bedroom and they are quite bright at night) Just retired so hope to really "leap" forward with HE stuff, but will start with dealer annual visit. Johnnyboy

Thx Matt. Good advice.

Thx!!

I have an EA3 running Director (3.2.3XXXXX). It provides the OSD for my main living room TV. I also have 2 satellite EA-1s that I use primarily for the OSD on TVs in the master and guest bedrooms. I used the guest EA1 few days ago and the OSD displayed "upgrading.....installing apps." I waited 4-5 minutes to see if it would finish some upgrade and it was clearly hung up. I also noticed that the the EA1 box was running very hot; much hotter than the idle EA1 in the master bedroom. I power cycled the problem EA1 2-3 times and it hung up the same way with the same OSD each time. I could not reach my dealer (he is terrific BTW) so I factory reset the device. It booted up without the hang up and returned to normal temp while operating. But, I assume the factory reset returned it to factory firmware and maybe an older OS version? All I get on the OSD now is the settings icon; I appear to have lost all of my original icons for "watch," "listen," comfort," etc. However, I can get everything to work in the guest room via the SR260. HE properties shows the functioning master bedroom EA1 with ZAP Config "disabled" and ZAP Status as "not running." However, the problem guestroom EA1 shows ZAP Config as "ZAP" and ZAP Status as "running." 1. Just to learn, is the problem EA1 trying to run a Zigbee network? The HE Home Screen shows the EA3 and the problem EA1 as a "controller." It does not list the master bedroom EA1 as a "controller." 2. How do I upgrade or refresh the problem EA1 back to where it was (more modern firmware and OS)? 3. Can I get back my programmed OSD icons on this problem EA1? I noticed that the icons are all still listed there for the guestroom in HE. Waiting to hear from my dealer, but wondered if someone can help me with what is going on. Probably should not have factory reset the device, but it was running so hot.

A week or so ago one of my music zones (Master Bedroom) began playing Christmas music everyday at 4:45PM. The music shows up as a session in the OSD for that room, and I can add that session to other rooms if I choose to do so, or cancel it with "Room Off" on the remote or an Alexa command of "stop music." I am a bit of a novice but I think it is Control4 playing Pandora Christmas music via Sonos in the Master Bedroom. It is not Amazon music because I do not think that would show up as a session. I never added this as a daily scheduled C4 event. I do have several C4 scheduled items, e.g., various shades that open and close based on dusk/down, a towel warmer that goes on and off at specific times in the AM, etc. I checked in HE and these items are scheduled but no music sessions are scheduled. I use Alexa a lot to start and end music sessions in various zones, so I thought somehow this was an Alexa alarm or a reminder. So I cancelled all of those. Alexa tells me there are no scheduled events, alarms or reminders via Amazon Alexa. Maybe it is one of Santa's elves that wants to get my attention for some reason. Seriously, short of a prank or Santa, any ideas as to where else to look. My wife would love to do this to me, but she has no idea how to do this (I think). Maybe my dealer could do this as a prank, but I do not think he would ever get into my system without my permission (he is a great guy). Thank god the volume is low and the session is not in the middle of the night.

Thanks Flying Driver!!

Can I plug my current rack power strip into that backup device or is it better to plug specific key devices into the battery backup? I listed my rack devices above, if I should plug those into the battery backup, which ones. There are too many I think to plug them all into this device.

No electric device likes to be the subject of a power outage (other than battery back up system). I had a power outage and lost connection between EA3 and Integra AVR. I tried everything in terms of re-boots, firmware upgrades, reset remotes, etc. The TV was worthless without volume control and source selection. I got the solution on this forum from Chopedogg88 and want to do a special shout out to him!! Simple solution but I did not think of it and probably never would have. I am a C4 advocate but a bit of a newbie to the forum and only have my feet wet in HE. But its all the members here that really help guys like me. Thanks to all the regulars for being there.

Chopedogg88, thank you so much. That power cycle on the AVR worked. All controls appear to be back working. Its guys like you that make the forum a good thing and keep guys like me continuing to recommend this system to my friends. Do you have a recommendation for a battery backup? BTW, the router is remote from the rack described below. Should the rack or the router have battery backup, or both? Here are photos of the back of the subject rack and the back of the power strip serving the racked devices. (The cables look kinda messy but I have them all labelled, color coded per source, etc. Just a lot of devices to get wired all in one spot.) This rack services (i) two audio zones; one through the AVR/Sonus Connect and another through the Sonos AMP; and (ii) one video source )a fSamsung Frame TV). Devices in rack are: QNAP NAS, Honeywell thermostat bridge, Xfinity DVR cable box, Sonus Connect, Sonus AMP, Samsung Connect One box, Roku Ultra, wall subwoofer amp, EA-3, Pakedge 16 port switch, 9.2 Integra AVR, and that power strip. If this is a real pain or time consuming, PM me and I will pay you for your time. John