paul.williams Posted August 17, 2016 Share Posted August 17, 2016 We have received reports of interruptions to the playback of music through Napster (previously known as Rhapsody) on Control4 systems. Napster has started a transition from the previous RAD file format to AAC. The transition is happening gradually as they process their entire music library. The new AAC format is not currently support by Control4, therefore songs that have been converted cannot playback through our systems. This is causing some playback issues, including songs to appear to be missing or unplayable, as well as introducing long pauses between tracks in a playlist. We wanted to alert you that we are aware of this incompatibility and are laser-focused on rectifying the issue quickly and diligently. We will be notifying customers that are currently using Napster (Rhapsody) within their homes so they are aware of the issue. We appreciate your patience as we work on a solution, once the issue has been resolved we will let you and your customers know. Paul Williams VP, Solutions - Control4 Link to comment Share on other sites More sharing options...
SMHarman Posted August 17, 2016 Share Posted August 17, 2016 I have not been notified. Link to comment Share on other sites More sharing options...
chesterwilson Posted August 17, 2016 Share Posted August 17, 2016 Laser focus? Sounds like a lot of corporate speak to me. How in the world do your companies not work together on better communication to prevent these issues? Link to comment Share on other sites More sharing options...
thegreatheed Posted August 17, 2016 Share Posted August 17, 2016 You will also have this issue if you use Rhapsody through Sonos and you don't update your Sonos devices. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 18, 2016 Share Posted August 18, 2016 It's a mess. Thanks for updating us. We have not been notified either. Link to comment Share on other sites More sharing options...
turls Posted August 18, 2016 Share Posted August 18, 2016 18 hours ago, chesterwilson said: Laser focus? Sounds like a lot of corporate speak to me. How in the world do your companies not work together on better communication to prevent these issues? I do think there seems to be some issue with communication between these two companies. This isn't the first time Rhapsody/Napster has changed something that broke Control4. The only reason I keep Napster is because of the tight C4 integration, since they are still in the dark ages on family plan pricing. They need to do a better job taking care of their partner. Link to comment Share on other sites More sharing options...
Bullseye Posted August 18, 2016 Share Posted August 18, 2016 3 hours ago, turls said: I do think there seems to be some issue with communication between these two companies. This isn't the first time Rhapsody/Napster has changed something that broke Control4. The only reason I keep Napster is because of the tight C4 integration, since they are still in the dark ages on family plan pricing. They need to do a better job taking care of their partner. This leaves a lot to be desired. Zero communication between them. Looks c4 discovered the problem when it began to happen, a little bit too late. Most of my napster stations just keep skipping. Today I got a email from c4, lets hope they work a fast solution!!!. Link to comment Share on other sites More sharing options...
SMHarman Posted August 18, 2016 Share Posted August 18, 2016 To Our Valued Control4 Homeowner, We have been alerted of an issue that could affect your listening experience for the Napster (previously known as Rhapsody) music service on your Control4 system. Napster is beginning to convert their streaming music file formats to one that is currently incompatible with Control4. During this time, some of the songs in your playlists may be missing or unplayable. It may also result in more significant pauses between tracks and other playback issues. We wanted to alert you that we are aware of this incompatibility and are focused on rectifying the issue quickly and diligently so that you can go back to listening to your favorite songs and playlists throughout your home. We greatly appreciate your patience as we work on a solution, and sincerely thank you for being a Control4 customer. Once the issue has been resolved we will alert you or your Control4 dealer. Link to comment Share on other sites More sharing options...
SMHarman Posted August 18, 2016 Share Posted August 18, 2016 So if I only get half the songs do I only pay half price? Link to comment Share on other sites More sharing options...
d1amund Posted August 19, 2016 Share Posted August 19, 2016 Yes, the refund check is on the way. Link to comment Share on other sites More sharing options...
Bullseye Posted August 20, 2016 Share Posted August 20, 2016 On 8/18/2016 at 9:11 PM, d1amund said: Yes, the refund check is on the way. Mine also??? Link to comment Share on other sites More sharing options...
czak7 Posted August 23, 2016 Share Posted August 23, 2016 They don't give a shit about control4 or your playback issues, would you? Control4 a small market Link to comment Share on other sites More sharing options...
JKU Posted August 26, 2016 Share Posted August 26, 2016 Same here and I wasn't notified either. I even downloaded my data log file and sent it in to which I received a reply of "we have received your ticket" blah blah blah but they didn't tell me it was a know issue. Very frustrating. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted August 26, 2016 Share Posted August 26, 2016 On August 16, 2016 at 10:30 PM, paul.williams said: We have received reports of interruptions to the playback of music through Napster (previously known as Rhapsody) on Control4 systems. Napster has started a transition from the previous RAD file format to AAC. The transition is happening gradually as they process their entire music library. The new AAC format is not currently support by Control4, therefore songs that have been converted cannot playback through our systems. This is causing some playback issues, including songs to appear to be missing or unplayable, as well as introducing long pauses between tracks in a playlist. We wanted to alert you that we are aware of this incompatibility and are laser-focused on rectifying the issue quickly and diligently. We will be notifying customers that are currently using Napster (Rhapsody) within their homes so they are aware of the issue. We appreciate your patience as we work on a solution, once the issue has been resolved we will let you and your customers know. Paul Williams VP, Solutions - Control4 Paul, are they getting any closer to a resolution. It's a disaster on Napster... Link to comment Share on other sites More sharing options...
chesterwilson Posted August 26, 2016 Share Posted August 26, 2016 He has been laser focused on fixing this, thus he has disappeared from this thread for the past week. Link to comment Share on other sites More sharing options...
Adidaswood Posted August 27, 2016 Share Posted August 27, 2016 Yes top notch communication. I'm overwhelmed by the timely and informative updates. Just last night my wife ask how can we switch to spotify. Until spotify changes their file formats that. Is Control4 proactively adding support for more formats? Link to comment Share on other sites More sharing options...
Cyknight Posted August 27, 2016 Share Posted August 27, 2016 2 hours ago, chesterwilson said: He has been laser focused on fixing this, thus he has disappeared from this thread for the past week. Quote Is Control4 proactively adding support for more formats? Other than saying they are looking into it, they cannot really post anythingas a public company - annoying but ... then again, they have (with reason) been very careful to release new features for years now. Go Deezer and/or Tidal. Better sound, beter services than either Napster or Spotify IMHO. Link to comment Share on other sites More sharing options...
Adidaswood Posted August 27, 2016 Share Posted August 27, 2016 Are any of them native? I've only used Rhapsody since I got Control4 Link to comment Share on other sites More sharing options...
chesterwilson Posted August 27, 2016 Share Posted August 27, 2016 28 minutes ago, Cyknight said: Other than saying they are looking into it, they cannot really post anythingas a public company - annoying but ... then again, they have (with reason) been very careful to release new features for years now. Go Deezer and/or Tidal. Better sound, beter services than either Napster or Spotify IMHO. This has NOTHING to do with being a public company. It's been 10 days since the OP's original post. Not one response or one update. Link to comment Share on other sites More sharing options...
Bullseye Posted August 27, 2016 Share Posted August 27, 2016 Hows the Tidal intergration??? Do they have the same variety as Rhapsody.?? Been a rhapsody customer since 2010 but I could consider switching. whats other peoples experience?? Link to comment Share on other sites More sharing options...
d1amund Posted August 27, 2016 Share Posted August 27, 2016 A permanent fix for release is in the works. These things don't happen at the snap of a finger. Link to comment Share on other sites More sharing options...
Cyknight Posted August 27, 2016 Share Posted August 27, 2016 15 hours ago, Adidaswood said: Are any of them native? I've only used Rhapsody since I got Control4 Both of them Link to comment Share on other sites More sharing options...
Cyknight Posted August 27, 2016 Share Posted August 27, 2016 15 hours ago, chesterwilson said: This has NOTHING to do with being a public company. It's been 10 days since the OP's original post. Not one response or one update. Uhuh. New format support is not a feature then? OK. Link to comment Share on other sites More sharing options...
chesterwilson Posted August 28, 2016 Share Posted August 28, 2016 8 hours ago, Cyknight said: Uhuh. New format support is not a feature then? OK. What in Gods name are you talking about? What the heck does a new feature have to do with being a public company? Adding back napster support is not material to the companies financial reports that would trigger a SEC investigation. Link to comment Share on other sites More sharing options...
Cyknight Posted August 28, 2016 Share Posted August 28, 2016 1 hour ago, chesterwilson said: What in Gods name are you talking about? What the heck does a new feature have to do with being a public company? Adding back napster support is not material to the companies financial reports that would trigger a SEC investigation. Sure. Link to comment Share on other sites More sharing options...
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