antneed Posted April 9, 2021 Share Posted April 9, 2021 My DS2 Door station is not sending push notification to my iPhone when someone rings the bell. This is a new home install . Is there a programming issue that I could do with composer HE or does a dealer have to do this? any specifics and details would be greatly appreciated. BTW, I do have the Control4 Intercom app installed and configured and it sees my touch screens and door station. Yes I have 4Sight and latest OS , controller was just updated today. Dealer was here today and he wasn’t really sure why it wasn’t sending push notification to my phone. Appreciate the help. Quote Link to comment Share on other sites More sharing options...
booch Posted April 9, 2021 Share Posted April 9, 2021 3 hours ago, antneed said: My DS2 Door station is not sending push notification to my iPhone when someone rings the bell. This is a new home install . Is there a programming issue that I could do with composer HE or does a dealer have to do this? any specifics and details would be greatly appreciated. BTW, I do have the Control4 Intercom app installed and configured and it sees my touch screens and door station. Yes I have 4Sight and latest OS , controller was just updated today. Dealer was here today and he wasn’t really sure why it wasn’t sending push notification to my phone. Appreciate the help. I'm sure one of the many more knowledgeable folks can elaborate, but you can do both pushes to iPhone through the C4 app and Intercom Anywhere calls. I set up the former myself via the Push Notification Agent tied to actions from the DS2. My dealer setup the latter, but I'm pretty sure I've seen that functionality within HE. Quote Link to comment Share on other sites More sharing options...
antneed Posted April 9, 2021 Author Share Posted April 9, 2021 Also, it has never worked , meaning I have never received push notifications from my door station. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted April 9, 2021 Share Posted April 9, 2021 Do you and others have your own accounts setup? Meaning, you're not sharing the main account with a bunch of devices. Quote Link to comment Share on other sites More sharing options...
antneed Posted April 9, 2021 Author Share Posted April 9, 2021 Only device I have set up is iPhone. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted April 9, 2021 Share Posted April 9, 2021 Is your device listed in your customer C4 account? Does your device show under the Communication agent in HE? Quote Link to comment Share on other sites More sharing options...
antneed Posted April 9, 2021 Author Share Posted April 9, 2021 Yes and yes it is. Quote Link to comment Share on other sites More sharing options...
Chico Posted April 9, 2021 Share Posted April 9, 2021 12 hours ago, antneed said: My DS2 Door station is not sending push notification to my iPhone when someone rings the bell. This is a new home install . Is there a programming issue that I could do with composer HE or does a dealer have to do this? any specifics and details would be greatly appreciated. BTW, I do have the Control4 Intercom app installed and configured and it sees my touch screens and door station. Yes I have 4Sight and latest OS , controller was just updated today. Dealer was here today and he wasn’t really sure why it wasn’t sending push notification to my phone. Appreciate the help. A new install and you are posting here? Didn't your dealer give you any warranty? Why isn't he/she taking good care of you? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted April 9, 2021 Share Posted April 9, 2021 17 hours ago, antneed said: My DS2 Door station is not sending push notification to my iPhone when someone rings the bell. This is a new home install . Is there a programming issue that I could do with composer HE or does a dealer have to do this? any specifics and details would be greatly appreciated. BTW, I do have the Control4 Intercom app installed and configured and it sees my touch screens and door station. Yes I have 4Sight and latest OS , controller was just updated today. Dealer was here today and he wasn’t really sure why it wasn’t sending push notification to my phone. Appreciate the help. Wow! Time for a new dealer... Is the driver and firmware (on the DS2) up to date? Are the settings (within the DS2 driver) set up for push notifications. Have you refreshed navigators after getting the setup right? Quote Link to comment Share on other sites More sharing options...
BraydonH Posted April 9, 2021 Share Posted April 9, 2021 go to customer.control4.com and make sure notifications are turned on for your specific device. Also make sure they are enabled in the phones settings. Quote Link to comment Share on other sites More sharing options...
BraydonH Posted April 9, 2021 Share Posted April 9, 2021 Also you need 4sight. Also the programming needs to be right. Quote Link to comment Share on other sites More sharing options...
antneed Posted April 9, 2021 Author Share Posted April 9, 2021 12 minutes ago, BraydonH said: go to customer.control4.com and make sure notifications are turned on for your specific device. Also make sure they are enabled in the phones settings. Yes those are all set up correctly Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted April 9, 2021 Share Posted April 9, 2021 7 minutes ago, BraydonH said: Also you need 4sight. Also the programming needs to be right. No programming needed (if memory serves me correctly). This can now be setup in the driver properties. Quote Link to comment Share on other sites More sharing options...
antneed Posted April 9, 2021 Author Share Posted April 9, 2021 I can call the door station from my phone and that works. Quote Link to comment Share on other sites More sharing options...
antneed Posted April 9, 2021 Author Share Posted April 9, 2021 Just now, South Africa C4 user said: No programming needed (if memory serves me correctly). This can now be setup in the driver properties. Yes I have 4Sight. Quote Link to comment Share on other sites More sharing options...
BraydonH Posted April 9, 2021 Share Posted April 9, 2021 If its not automatic then put in a line of code "when button is pressed send notification" Also in composer there is a button to manually force send the push notification just as a test. Quote Link to comment Share on other sites More sharing options...
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