Jane M. Posted October 17, 2017 Share Posted October 17, 2017 I'm a newbie looking for some help. I have the latest C4 software installed (2.10.0) and I'm having an issue with the XM radio. When it's playing in a room, after a few minutes the music stops. When I look at the touch screen, I can see that C4 still thinks it's still playing because the music artists/titles change every few minutes. Also, I can still see 'stop button', which means it thinks it's playing. I'm playing the XM Radio thru the native C4 driver. Pandora plays fine, so this is just an XM radio issue. Also, not to muddy the water and add confusion, but I have Sonos installed and when trying to play it thru Sonos (instead of the Native C4 driver), the same thing happens. Any help would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
RaviJ Posted October 17, 2017 Share Posted October 17, 2017 Having the same problem when playing music through Tidal and Shairbridge. Quote Link to comment Share on other sites More sharing options...
Jane M. Posted October 17, 2017 Author Share Posted October 17, 2017 Can you be more specific? Are you on the latest OS? Do you also see the song/titles changing, but no audio can be heard? Have you tried XM Radio, or is this specific to Tidal? Quote Link to comment Share on other sites More sharing options...
RaviJ Posted October 17, 2017 Share Posted October 17, 2017 Yes latest OS. I also see the songs/titles changing and it looks like its playing but no audio can be heard. Same thing with XM. I also go to active audio zones and it shows no active zones even though I am playing music in my bedroom. I was hoping it was a software issue but have not heard back from my dealer. Quote Link to comment Share on other sites More sharing options...
Jane M. Posted October 17, 2017 Author Share Posted October 17, 2017 When this issue occurs for me, in the "active audio zones" screen, the XM room still shows up as a room playing XM audio. So C4 truly thinks it's playing even though no audio can be heard. Also, are you playing XM thru the native C4 driver or thru Sonos? Quote Link to comment Share on other sites More sharing options...
RaviJ Posted October 17, 2017 Share Posted October 17, 2017 everything through native C4 drivers Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted October 17, 2017 Share Posted October 17, 2017 Hi Jane & Ravi, It sounds like your system might be having issues resolving the Sirius XM server, as you mentioned Sonos is having a similar issue. Depending how your network is setup, your dealer may want to take a look at which DNS your network is pointed to. I'll look into it on our side to find out if there have been multiple reports, or if this a new issue from a possible server issue. Jane M. 1 Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted October 20, 2017 Share Posted October 20, 2017 So we've been testing multiple sources (Sonos, Denon, C4), and the URL stream for SiriusXM seems to be timing out, no matter the source. Our engineering has been working with them, and letting them know of the issues we're experiencing with their streams. I'll provide any updates we get, otherwise they are aware of this now. jfh and msgreenf 1 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted October 20, 2017 Share Posted October 20, 2017 Normal internet stream time-out? Quote Link to comment Share on other sites More sharing options...
kmonty2 Posted October 24, 2017 Share Posted October 24, 2017 I get the same thing when listening through my Yamaha receiver. But I never have a problem when listening on my iPhone. Would think it would time out both ways. Maybe the app on the phone does a better job of buffering, idk. I just live with the issue although it is annoying. Quote Link to comment Share on other sites More sharing options...
Jane M. Posted November 20, 2017 Author Share Posted November 20, 2017 It's been a long time and Sirius XM still hasn't resolved this issue. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 20, 2017 Share Posted November 20, 2017 I know Control4 was looking into this Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 20, 2017 Share Posted November 20, 2017 IS looking into it, unfortunately test cases are inconsistent. Quote Link to comment Share on other sites More sharing options...
ERDrPC Posted November 27, 2017 Share Posted November 27, 2017 Shoot...we have the same issue too! Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 27, 2017 Share Posted November 27, 2017 a few things to note: SiriusXM DOES have a time-out for streaming services unless you have a business/commercial account. The time and duration of this timeout differes per channel, time of day and how busy the service is, but SHOULD be a bare minimum of an hour, 2-3 hours for most channels. What you'll see when this happens is that the system will still say SXM is playing, but you'll see a PLAY symbol on interfaces. OUTSIDE of that, there's possibly something going on as well. IF you have sound shutting off at much shorter intervals from above, and there is a STOP symbol vs a PLAY symbol - than it is NOT the normal time-out. Quote Link to comment Share on other sites More sharing options...
Jane M. Posted November 28, 2017 Author Share Posted November 28, 2017 The music is only playing for 1-10 MINUTES before the audio disappears. SiriusXM NEEDS TO FIGURE THIS OUT! msgreenf 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 28, 2017 Share Posted November 28, 2017 The music is only playing for 1-10 MINUTES before the audio disappears. SiriusXM NEEDS TO FIGURE THIS OUT! Control4 needs to figure it out Sent from my BBB100-1 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Jane M. Posted November 28, 2017 Author Share Posted November 28, 2017 Not a Control4 issue. It's a SiriusXM issue (because it's been happening thru other sources -- see above posts). Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 28, 2017 Share Posted November 28, 2017 Not a Control4 issue. It's a SiriusXM issue (because it's been happening thru other sources -- see above posts). Then shouldn't you post on a Sirius XM forum?Sent from my BBB100-1 using Tapatalk Quote Link to comment Share on other sites More sharing options...
C4CA Posted November 28, 2017 Share Posted November 28, 2017 Just set up a timer to start when ever sirusXM is selected, when timer expires press play, restart timer. Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted November 28, 2017 Share Posted November 28, 2017 We're working them to improve stream fail-overs, but as Jane mentions, this can be random from different devices; AVR's, Sonos. Heos, Etc. We're doing our part to improve anything on our side to reduce URL time-outs. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Jane M. Posted January 26, 2018 Author Share Posted January 26, 2018 Derrick, have you made any progress with the XM Radio streaming issue? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 26, 2018 Share Posted January 26, 2018 Just now, Jane M. said: Derrick, have you made any progress with the XM Radio streaming issue? Jane, there is a patch available for your dealer to install Quote Link to comment Share on other sites More sharing options...
Jane M. Posted January 26, 2018 Author Share Posted January 26, 2018 Can you tell me info on the patch version or name. So I can reference it when i'm talking with my dealer. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted January 26, 2018 Share Posted January 26, 2018 39 minutes ago, Jane M. said: Can you tell me info on the patch version or name. So I can reference it when i'm talking with my dealer. tell them to look at KB article 908, the link is there Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.