AP-123 Posted September 8, 2014 Share Posted September 8, 2014 One of my serial ports on my HC800 is bad.My initiation date was 2 years ago today. Had I known, I would have acted on this sooner. I called my dealer and they said they'd send it in for me but that I'd have to wait for a replacement 4-6 weeks. Is this normal? Best case they would have one I could use until mine was fixed. I'm also not convinced if I brought my unit to Magnolia, they would send it in for me. It was 2 years ago today they initiated the director, but probably was purchased a week or more prior. Any advice would be greatly appreciated. Link to comment Share on other sites More sharing options...
lippavisual Posted September 8, 2014 Share Posted September 8, 2014 Well...how do you know the serial port is bad? Did your dealer try installing a piece of equipment using that 232 port and it didn't work? Link to comment Share on other sites More sharing options...
AP-123 Posted September 8, 2014 Author Share Posted September 8, 2014 Thanks for the prompt response. I'm 100% certain the port is bad. Also the dealer did had problems installing my alarm on that port. Link to comment Share on other sites More sharing options...
Control4Jarvis Posted September 8, 2014 Share Posted September 8, 2014 IMO, just grab a used hc300/200 on ebay, cheaper than paying full price on hc800 or having it fixed. Link to comment Share on other sites More sharing options...
AP-123 Posted September 8, 2014 Author Share Posted September 8, 2014 I would love to hear any feedback on how the warranty works. Is it a hard and fast 2 years or does that depend on the dealer.Also is 4-6 weeks reasonable? Do some dealers offer another working unit during the waiting period? I have no experience but would welcome any thoughts. Thank you Link to comment Share on other sites More sharing options...
whitneyd Posted September 8, 2014 Share Posted September 8, 2014 My experience was well under the two year period, but my controller was RMA'd by the dealer and I had a new controller within a week. Sent back the broken controller, everything went very smooth. Link to comment Share on other sites More sharing options...
Snaffle8 Posted September 8, 2014 Share Posted September 8, 2014 Warranty shouldn't take longer than a week, but repairs could take 4-6 weeks. I'd buy a old controller like c4life suggested or even an I/o extender. Link to comment Share on other sites More sharing options...
Cyknight Posted September 8, 2014 Share Posted September 8, 2014 I'm also not convinced if I brought my unit to Magnolia, they would send it in for me. It was 2 years ago today they initiated the director, but probably was purchased a week or more prior. Wait, did anyone bother to actually CHECK if there's still warranty on there - it's about 5 minutes work for a dealer......"initialisation date" has nothing to do with warranty, you may still be within the period to do this. RMA is a week or less if stock is available, repair can take 4 weeks - slower if you're unwilling to pay for overnight shipping. Link to comment Share on other sites More sharing options...
budd1e_lee Posted September 8, 2014 Share Posted September 8, 2014 I'm also not convinced if I brought my unit to Magnolia, they would send it in for me. It was 2 years ago today they initiated the director, but probably was purchased a week or more prior. Wait, did anyone bother to actually CHECK if there's still warranty on there - it's about 5 minutes work for a dealer......"initialisation date" has nothing to do with warranty, you may still be within the period to do this. RMA is a week or less if stock is available, repair can take 4 weeks - slower if you're unwilling to pay for overnight shipping. Certainly worth checking but if the controller was installed 2 years ago, it most certainly left C4's warehouse before that and is 100% out of warranty. Link to comment Share on other sites More sharing options...
Cyknight Posted September 9, 2014 Share Posted September 9, 2014 There's a grace period for that... Link to comment Share on other sites More sharing options...
SMHarman Posted September 9, 2014 Share Posted September 9, 2014 Certainly worth checking but if the controller was installed 2 years ago, it most certainly left C4's warehouse before that and is 100% out of warranty.When something left c4 warehouse is irrelevant. Truly the relevant date is the date on the invoice from the seller bit even then most firms on a product like this would have a window soon after the 2 years to reflect this is a product that is not used on day one. Bit like a car dealer fixing something at 3 year's 1 month under warranty. Link to comment Share on other sites More sharing options...
Cyknight Posted September 9, 2014 Share Posted September 9, 2014 When something left c4 warehouse is irrelevant. Truly the relevant date is the date on the invoice from the seller bit even then most firms on a product like this would have a window soon after the 2 years to reflect this is a product that is not used on day one.Bit like a car dealer fixing something at 3 year's 1 month under warranty.See above post - but in fact the date it left C4 IS relevant. Control4 is not a car manufacturer and trust me any compasrison in reality will fail. Link to comment Share on other sites More sharing options...
SMHarman Posted September 9, 2014 Share Posted September 9, 2014 So if my dealer sells me a controller he has had in inventory for 6 months. Then it only has an 18m Or so warranty ? Link to comment Share on other sites More sharing options...
AP-123 Posted September 9, 2014 Author Share Posted September 9, 2014 thanks everyone - very helpful.I found a dealer that's willing to try and push this through under warranty. being w/out a controller for the week i'm out of town shouldn't be too bad if they can make this happen. Thanks agian Link to comment Share on other sites More sharing options...
prabeau Posted September 9, 2014 Share Posted September 9, 2014 Nothing like a good dealer Link to comment Share on other sites More sharing options...
Cyknight Posted September 9, 2014 Share Posted September 9, 2014 So if my dealer sells me a controller he has had in inventory for 6 months. Then it only has an 18m Or so warranty ?Like I said - grace period. You 'may' have less than 24 Months in you example.Also Control4 tends to dissuage anyone from carrying long-term inventory, in no small part by fast shipping turn-around and favourable shipping rates.There ARE scenarios where you may be out of warranty before 2 years, however as OP hinted in last post, Control4 can be worked with in those circumstances. Link to comment Share on other sites More sharing options...
SMHarman Posted September 9, 2014 Share Posted September 9, 2014 That's true. I know my dealer stocked up on HC250s and a few 800s before the licencing change. Was using them as non director devices in new builds. It is true. Shipping is fast. I have seen the drop ships to me. Link to comment Share on other sites More sharing options...
budd1e_lee Posted September 9, 2014 Share Posted September 9, 2014 Like I said - grace period. You 'may' have less than 24 Months in you example.Also Control4 tends to dissuage anyone from carrying long-term inventory, in no small part by fast shipping turn-around and favourable shipping rates.There ARE scenarios where you may be out of warranty before 2 years, however as OP hinted in last post, Control4 can be worked with in those circumstances. Cy, that's good to know. Thankfully i haven't had to deal with many out of warranty issues. And yes, technically, the 2-year warranty begins when the product leaves C4's warehouse. Link to comment Share on other sites More sharing options...
control4guy Posted September 11, 2014 Share Posted September 11, 2014 Cy, that's good to know. Thankfully i haven't had to deal with many out of warranty issues. And yes, technically, the 2-year warranty begins when the product leaves C4's warehouse. No it doesn't. As mentioned above there is a grace period that Control4 gives dealers, so you can buy something a dealer has had for a month or two and it will still carry a full two year warranty from Control4. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.