jsimon77 Posted April 6, 2015 Share Posted April 6, 2015 I have an Elk system in my house and since 2.7 came out the "status" of my alarm is gone. Prior to 2.7 when I would go the the security screen I would see "Ready to arm, Armed, Away, Instant, etc." Now when I got to that page it's just blank with no status. When I do an activity like press "arm" it will ask for my code, then it will tell me that the system is armed BUT then is disappears and I can no longer see the status? Anybody else getting this? You can see in the pictures the blank status bar. It used to say "Ready to arm" Link to comment Share on other sites More sharing options...
c4user3622 Posted April 6, 2015 Share Posted April 6, 2015 Same problem for me. I have a GE concord system.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jsimon77 Posted April 6, 2015 Author Share Posted April 6, 2015 Ok...glad it's not just me.... What's the best route to send this bug in? Is it a C4 app thing or a driver thing? Link to comment Share on other sites More sharing options...
eggzlot Posted April 6, 2015 Share Posted April 6, 2015 Seems to be a known issue. I have a DSC alarm and having the issues as well. Here is another recent thread from the general forum re: this issue: http://www.c4forums.com/topic/16842-bugs-in-27-iphone-app/ Link to comment Share on other sites More sharing options...
thecodeman Posted April 7, 2015 Share Posted April 7, 2015 I have a DSC with the IT100. I reported a bug on this in beta, and don't currently have the issue - I'm seeing standby text "disarmed" as expected. Eggzlot, do you have an IT-100? I'll cross post this in the dealer forums. Link to comment Share on other sites More sharing options...
eggzlot Posted April 7, 2015 Share Posted April 7, 2015 Hi codemanI have the it-100 and dsc. That said my app auto updates to 2.7 yet my c4 is is still 2.6. If such bugs are possible I'd hope could not do auto updates or release a new app to match. Wishful thinking. I'd turn off auto updates but I think they update the app between major releases? Link to comment Share on other sites More sharing options...
OMF Posted April 7, 2015 Share Posted April 7, 2015 Despite the app says "PLEASE NOTE: Prior to using this app, you need a Control4 controller and automation system running Control4 OS 2.6 at your home or business" - if you need this functionality you have to update your controller to OS 2.7 https://play.google.com/store/apps/details?id=com.control4.app&hl=en Link to comment Share on other sites More sharing options...
Cyknight Posted April 7, 2015 Share Posted April 7, 2015 The distinction of 2.6 should be changed to 2.6 and up - this distinction is largely due to the fact that with 2.6 a new app was released with a higher minimal OS requirement to allow for new and future functionality updates - this also to allow people NOT updating to that version and above to use the 'old' app. Link to comment Share on other sites More sharing options...
eggzlot Posted April 7, 2015 Share Posted April 7, 2015 I believe this forum is probably just a small % of the overall C4 user base, and obviously the most active population. If you need OS 2.7 on your controller to run the latest app, they should somehow disable auto updates on apps or just release a new app and have your dealer point you towards it. 95% of people with a C4 system probably do not visit this site, have no idea 2.7 was released and likely (like me) have their apps auto update. Link to comment Share on other sites More sharing options...
jsimon77 Posted April 7, 2015 Author Share Posted April 7, 2015 So just to clarify.... There is an updated 2.7 system for C4 that I need to get so that my 2.7 app update will work again for my alarm system? Link to comment Share on other sites More sharing options...
eggzlot Posted April 7, 2015 Share Posted April 7, 2015 There is an updated OS for C4 (2.7). Using 2.6 on the C4 Controller and 2.7 app on your mobile device causing the problem? I do not know, just giving those interested my current set up for trouble shooting purposes. Link to comment Share on other sites More sharing options...
jsimon77 Posted April 7, 2015 Author Share Posted April 7, 2015 Got it...is there somewhere to see what the differences are on the C4 OS between 2.6 and 2.7? Link to comment Share on other sites More sharing options...
thecodeman Posted April 7, 2015 Share Posted April 7, 2015 I reported this over on the dealer forums and they aren't seeing anything on their end with DSC/Concord, so I would suspect as you noted - your system and the app should be on the same version. If you're on 2.6, the update to 2.7 could be pretty straightforward and done remotely. Link to comment Share on other sites More sharing options...
msgreenf Posted April 7, 2015 Share Posted April 7, 2015 I see problems on iOS app but not android. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
OMF Posted April 8, 2015 Share Posted April 8, 2015 So just to clarify.... There is an updated 2.7 system for C4 that I need to get so that my 2.7 app update will work again for my alarm system?Correct. While my HC800 controller was still on OS 2.6 and the Android app was on 2.7 I couldn't see the actual state of the alarm system. The update from OS 2.6 to OS 2.7 did the trick on my DSC + IT100 configuration. Link to comment Share on other sites More sharing options...
TexasBill Posted April 8, 2015 Share Posted April 8, 2015 My app shows disarmed or armed as appropriate. I have 2.7 running on the 800 and the latest app on my iphone. No problems to report. Link to comment Share on other sites More sharing options...
R_Willis Posted April 8, 2015 Share Posted April 8, 2015 2.7 with the new Control4 android app.Concord4 GE Security systemAll is working and shows current status. Link to comment Share on other sites More sharing options...
jsimon77 Posted April 8, 2015 Author Share Posted April 8, 2015 Got it...I'll have my dealer update me to 2.7. 1) Are there any known issues with 2.7? 2) Is 2.7 just bug fixes or are there other updates? Any release notes? Link to comment Share on other sites More sharing options...
Cyknight Posted April 8, 2015 Share Posted April 8, 2015 2.7 fixes a few bugs. It's required for new screens, new tstat and remote. It has a new HVAC interface on screens (including humidity control and a better schedule0.The biggest known limitation right now is some issues when using the new communication agent (optional unless you have the new screen) when dealing with a large number of screens. Can't think of much beyond that for items other than the new devices. Link to comment Share on other sites More sharing options...
jsimon77 Posted April 9, 2015 Author Share Posted April 9, 2015 Updated to 2.7 and it fixed the alarm status issue. You are all the best...thanks for the help. Link to comment Share on other sites More sharing options...
liv4muddin Posted April 9, 2015 Share Posted April 9, 2015 So every time the app updates now in the App Store we have to update our version on the controllers also? Link to comment Share on other sites More sharing options...
jsimon77 Posted April 9, 2015 Author Share Posted April 9, 2015 I was wondering the same thing...seems really odd...Also seems like there was no communication about this? Link to comment Share on other sites More sharing options...
msgreenf Posted April 9, 2015 Share Posted April 9, 2015 I don't believe it was an intended change or else it would have been communicated Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
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