msgreenf Posted December 26, 2019 Share Posted December 26, 2019 Just now, turls said: HC800 just a guess, but something is causing your controller to lockup which in term is causing your TS to lockup. Watch your controller when the screens lock up and i bet you will see CPU spikes... turls 1 Quote Link to comment Share on other sites More sharing options...
turls Posted December 26, 2019 Share Posted December 26, 2019 26 minutes ago, msgreenf said: just a guess, but something is causing your controller to lockup which in term is causing your TS to lockup. Watch your controller when the screens lock up and i bet you will see CPU spikes... Nope, it isn't going above 20% CPU at freeze...good thought though, looking for issues at the controller level instead of the TS itself. Do you have any thoughts on what would be the best logs to look for anything in that would relate to the touchscreen? For this test, it doesn't lockup if there is no music stream to the room, if I do a SIrius XM stream (native), it freezes within a few minutes... EDIT: this time it locked before the song even changed, so nothing was even dynamic in the room before it locked, CRAZY. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 26, 2019 Share Posted December 26, 2019 I would look at the director log. turls 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 26, 2019 Share Posted December 26, 2019 That is weird... My T3s have been rocksolid for years (first with an HC800 then an EA5 and now a CA10). If both are an issue, I agree with MS, it sounds like something other than he touchscreen (network or controller)... RyanE and turls 1 1 Quote Link to comment Share on other sites More sharing options...
RyanE Posted December 26, 2019 Share Posted December 26, 2019 2 hours ago, South Africa C4 user said: That is weird... My T3s have been rocksolid for years (first with an HC800 then an EA5 and now a CA10). If both are an issue, I agree with MS, it sounds like something other than he touchscreen (network or controller)... My experience exactly. My only complaint with my T3's was how long they took to boot up after a restart / update (which I do a lot due to development and internal betas), and that's gotten a *lot* better with the CA10. RyanE turls 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 26, 2019 Share Posted December 26, 2019 42 minutes ago, RyanE said: My experience exactly. My only complaint with my T3's was how long they took to boot up after a restart / update (which I do a lot due to development and internal betas), and that's gotten a *lot* better with the CA10. RyanE This! Refreshing navigators used to irritate me but not with the CA10! msgreenf and RyanE 2 Quote Link to comment Share on other sites More sharing options...
eggzlot Posted December 26, 2019 Share Posted December 26, 2019 I have Cisco sg300s on my touchscreens. Both t3 and the model prior. No issues on my end with freezes, power issues etc turls 1 Quote Link to comment Share on other sites More sharing options...
turls Posted December 27, 2019 Share Posted December 27, 2019 4 hours ago, eggzlot said: I have Cisco sg300s on my touchscreens. Both t3 and the model prior. No issues on my end with freezes, power issues etc Did you do anything special on port settings, etc to dumb them down? I got them initially because I got a decent deal on them and I was still thinking I might do Just Add Power. Had them for probably 7-8 years and the first time I've ever had this type of issue. Everything obvious I've tried hasn't helped. Will be digging into logs as well. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted December 27, 2019 Share Posted December 27, 2019 3 hours ago, turls said: Did you do anything special on port settings, etc to dumb them down? I got them initially because I got a decent deal on them and I was still thinking I might do Just Add Power. Had them for probably 7-8 years and the first time I've ever had this type of issue. Everything obvious I've tried hasn't helped. Will be digging into logs as well. I may have assigned them power priority. Are you near the cap on how much power it can output? It’s PoE but has a watt limit mad far as dumbing down I did turn off a few features. If I can find it I’ll repost it. Quote Link to comment Share on other sites More sharing options...
turls Posted December 27, 2019 Share Posted December 27, 2019 33 minutes ago, eggzlot said: I may have assigned them power priority. Are you near the cap on how much power it can output? It’s PoE but has a watt limit mad far as dumbing down I did turn off a few features. If I can find it I’ll repost it. Nowhere near a limit. Quote Link to comment Share on other sites More sharing options...
eggzlot Posted December 27, 2019 Share Posted December 27, 2019 8 hours ago, turls said: Nowhere near a limit. for what it is worth over time it was suggested I turn on IGMP Snooping for my Video Storm implementation. I have all VS devices on 1 switch so I only enabled it one switch. and I changed my router to a Mikrotik. turls 1 Quote Link to comment Share on other sites More sharing options...
turls Posted December 27, 2019 Share Posted December 27, 2019 I said earlier I had a TS lockup before the song even changed so there wasn't dynamic content, but that isn't really true. During songs there is scrolling activity on the touchscreens for song info. I've also had them lockup in the middle of a menu redraw while interacting with them. I wonder if the HC800 doesn't really have the power to deal with screen redraws on an Android device? I'm assuming that UI programming would be completely different in Flash vs Android. You'd think the device would be robust enough to deal with something related to delayed response from the controller but maybe not... To go along with this, on the room with a TS that has a lot more video than audio, I think the display of video information that typically only changes once in a while or when channels are changed, would put a lot less stress on the controller. Side note: I disabled the ports that have Infinity Edge on them, which was the majority of my PoE use. So now those ports aren't drawing power, and that didn't make any difference. I captured a Director log at trace level during a freeze but it doesn't tell me anything. Maybe support will see something. Quote Link to comment Share on other sites More sharing options...
turls Posted March 5, 2020 Share Posted March 5, 2020 Update: Control4 did an RMA and both new touchscreens are flawless and have never locked up. Bizarre. I would have suspected defective equipment from the start except both units had the same issues and if I had seen anyone with similar problems on here. RyanE 1 Quote Link to comment Share on other sites More sharing options...
RyanE Posted March 5, 2020 Share Posted March 5, 2020 33 minutes ago, turls said: Update: Control4 did an RMA and both new touchscreens are flawless and have never locked up. Bizarre. I would have suspected defective equipment from the start except both units had the same issues and if I had seen anyone with similar problems on here. That *is* weird. RyanE turls 1 Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted March 5, 2020 Share Posted March 5, 2020 After the update to OS3 we have a couple of touchscreens that freeze up Normally after been left off the power for a while Played about with the Network and that for the most as stopped them freezing up. All on WiFI and all portable T3 we have 4 running via a HC800 Its like they are not fully charged and need to re connect to the wifi causes the freezing It is strange Quote Link to comment Share on other sites More sharing options...
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