HomeAutomationNerd Posted October 10, 2020 Share Posted October 10, 2020 I've got an Akuvox R20A (Doorbell + camera) working locally with C4 Intercoms (the T3's etc). I'm on Control4 OS 3.1.3. Intercom Anywhere is having problems. Through the IOS Intercom Anywhere app, I get signaling from the Akuvox ("Incoming Call") by no media stream. That is, I get the IOS notification for an incoming call, I hit the "answer call" button and then nothing. The T3's work properly thorough Intercom Anywhere, so basic connectivity and setup is good. I've been all through the Akuvox Wiki, to no avail. Has anyone gotten this working? tseveendorj 1 Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted October 10, 2020 Share Posted October 10, 2020 Hi Chris, Are you on IOS14? The intercom anywhere all has been updated to support apple call kit v2. Please make sure your intercom anywhere app is updated too. Due to security reasons and changes fromApple you won’t see video till you answer the call on your phone and press the video button Thanks M Sent from my iPhone using Tapatalk Gary Leeds UK 1 Quote Link to comment Share on other sites More sharing options...
HomeAutomationNerd Posted October 10, 2020 Author Share Posted October 10, 2020 I'm on IOS 14. Intercom Anywhere works great with the T3s. It's only with the Akuvox that I get signaling, but no media stream. I wonder if there is some proxy I need to enable, but after going through all the settings I didn't see anything. Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted October 10, 2020 Share Posted October 10, 2020 So let me get this rightYou get Audio correct? What if you manually call the door station from the intercom anywhere app, what happens then? If you’re just not getting video make sure your stream settings are no higher than 720p @ 25fps Thanks M Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
HomeAutomationNerd Posted October 10, 2020 Author Share Posted October 10, 2020 Using Intercom Anywhere, I only get signaling from the Akuvox. No Audio, no video. I get a notification on my IOS device, press "Answer", then nothing. The Akuvox works *just fine* with the T3's. Using a T3, I can answer the call and communicate with whomever is at my front door. It seems as though I'm missing some outbound proxy setting, and the Intercom Anywhere app needs that. Quote Link to comment Share on other sites More sharing options...
mujtaba.khokhar Posted October 10, 2020 Share Posted October 10, 2020 I see If it helps, communication is done through sip. Make sure sip alg is enabled on your router and your firewall isn’t blocking this. The fact that you’re getting a call through means it should be working, but check to make sure anywho. If that doesn’t work, then I’m sure someone who’s use this particular brand of doorbell should hopefully chime in with their input ThanksM Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted October 11, 2020 Share Posted October 11, 2020 is your intercom anywhere App on 1.1 ? If not you will need to update Quote Link to comment Share on other sites More sharing options...
HomeAutomationNerd Posted October 12, 2020 Author Share Posted October 12, 2020 I'm on the latest version, so far as I can tell. It's all updated through IOS. I'll shoot an email off to Akuvox support tomorrow, as I'm sure there's some SIP Proxy setting that I'm missing. Quote Link to comment Share on other sites More sharing options...
Jack_Ckun Posted October 12, 2020 Share Posted October 12, 2020 Akuvox R20A should just work with no extra config. Quote Link to comment Share on other sites More sharing options...
ozfish Posted December 7, 2020 Share Posted December 7, 2020 I had the same issue Go to Phone Menu Change the Resolution to 720P Also .... I was able to view the camera without answering a call. Check this first by going to Intercom\ Live Stream Hope this helps Quote Link to comment Share on other sites More sharing options...
Amr Posted July 15, 2021 Share Posted July 15, 2021 Can some users of the Akuvox confirms it work with Intercom Anywhere app? Am ditching DS1 after moving to 3.2.2 and Am exploring Akuvox R20, if it works it would be a good option away from DS2 and DS2 Mini. Quote Link to comment Share on other sites More sharing options...
Amr Posted July 16, 2021 Share Posted July 16, 2021 Well, I got the Akuvox on a trial basis, man, it’s garbage, sorry but this is my feeling, configuration is hell, documentation is terrible and I can’t get the relay working at all! Whatever I do it just not working, not to mention I can’t get video at all out of it on the Intercom app, f@@k back to grabbing a DS2 out of eBay … Quote Link to comment Share on other sites More sharing options...
msgreenf Posted July 16, 2021 Share Posted July 16, 2021 17 minutes ago, Amr said: Well, I got the Akuvox on a trial basis, man, it’s garbage, sorry but this is my feeling, configuration is hell, documentation is terrible and I can’t get the relay working at all! Whatever I do it just not working, not to mention I can’t get video at all out of it on the Intercom app, f@@k back to grabbing a DS2 out of eBay … but their website says they are the leader.....how could that be wrong? </sarcasm> Quote Link to comment Share on other sites More sharing options...
eggzlot Posted July 16, 2021 Share Posted July 16, 2021 2 hours ago, Amr said: Well, I got the Akuvox on a trial basis, man, it’s garbage, sorry but this is my feeling, configuration is hell, documentation is terrible and I can’t get the relay working at all! Whatever I do it just not working, not to mention I can’t get video at all out of it on the Intercom app, f@@k back to grabbing a DS2 out of eBay … Is 2n Available in your country? They are based in Europe. They make the guts of the DS2 (its basically a rebranded 2n device) and they have certified drivers for Control4. I use 2n and it works great. Quote Link to comment Share on other sites More sharing options...
Amr Posted July 16, 2021 Share Posted July 16, 2021 2 hours ago, eggzlot said: Is 2n Available in your country? They are based in Europe. They make the guts of the DS2 (its basically a rebranded 2n device) and they have certified drivers for Control4. I use 2n and it works great. No we don’t unfortunately, these are considered luxury items and they blow you away with up to 100% customs and taxes of the item price! I just had that wonderful experience with the good old DS1, never failed on me once during 6 yrs of service, not once! I think I will pickup a used DS2, that will be fail safe for me … Quote Link to comment Share on other sites More sharing options...
Amr Posted July 16, 2021 Share Posted July 16, 2021 4 hours ago, msgreenf said: but their website says they are the leader.....how could that be wrong? </sarcasm> The unit finish my dear god, my nail scratch it while am installing it, the documentation is translated via Google apparently, not consistent, to get the C4 firmware out of their website is an adventure, the wiki they refer to gives you not found pages! The web interface is trash, really not a single help on any of the configuration options, the naming convention they are using for menu item is childish, am harsh I know but this is really lousy product! Do they sell in volumes? Maybe, but I quit. Quote Link to comment Share on other sites More sharing options...
Lovepreet Posted October 26, 2022 Share Posted October 26, 2022 Hi did anybody had issue to play announcement with r20? Quote Link to comment Share on other sites More sharing options...
Amr Posted October 29, 2022 Share Posted October 29, 2022 On 10/26/2022 at 9:34 PM, Lovepreet said: Hi did anybody had issue to play announcement with r20? Get ur self a decent brand, I ditched it in less than a week! Quote Link to comment Share on other sites More sharing options...
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