Matt Mackenzie Posted April 13, 2021 Share Posted April 13, 2021 ive just had the control4 system installed in my house (tv and music in rooms) I have the 8 zone amp which unfortunately doesn’t work. Music comes on for 5 mins and then goes off, with red lights appearing on all 8 zones on the amp. The company that installed the amp have replaced it for a new one assuming it was faulty but the issue is exactly the same, 2 amps installed and both with exactly the same issue - is this a known issue or a bad batch? can anyone give any advice on what the issue might be? Many thanks! matt Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 13, 2021 Share Posted April 13, 2021 There are no known issues. What model amp did they install? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 13, 2021 Share Posted April 13, 2021 Red lights generally mean zone protection and maybe the zones are overloaded? Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 13, 2021 Share Posted April 13, 2021 IMO there have been issues with the C4-AMP 108, but not with the older matrix amp, the C4-16AMP3. I have one that has a similar issue to what you describe although it kicks off after only 10 seconds or so. Here are a few threads I cite as evidence. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 13, 2021 Share Posted April 13, 2021 But no one should be using those on a new install any longer .. Quote Link to comment Share on other sites More sharing options...
zaphod Posted April 13, 2021 Share Posted April 13, 2021 40 minutes ago, msgreenf said: But no one should be using those on a new install any longer .. Very true. Hopefully he knew that he was getting used equipment. But you don't appear to get these issues with the older matrix amps. Quote Link to comment Share on other sites More sharing options...
HRT Posted April 13, 2021 Share Posted April 13, 2021 There are/were known issues with both control amp104/8 and the triad pamp8/4-100, so he could be talking about current gear. Quote Link to comment Share on other sites More sharing options...
tekki70 Posted April 14, 2021 Share Posted April 14, 2021 if its going into protection mode it could be a few things, and since the amp was already replaced the amp can be ruled out. 1 i would check the wire for a short 2 make sure proper polarity on the speakers 3 speaker itself so what i would do is disconnect all pairs of speakers, test the line and make sure there is no short then reconnect 1 speaker at a time play for a while at a nice loud level and see what happens, if it doesnt shut down then connect another speaker until all speakers are reconnected or the amp faults. yes its tedious but really the easiest way to find the issue Quote Link to comment Share on other sites More sharing options...
Double D Posted April 15, 2021 Share Posted April 15, 2021 There is a HUGE issue with AMP 108s. The early batches have a nearly 100% failure rate eventually. There is a defective part inside them. If you have your dealer call C4 about the bad amp, they will give you a new Triad PAMP 8 zone amp for the cost of the repair and return of the AMP108. Matt Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 15, 2021 Author Share Posted April 15, 2021 Thanks everyone! The dealer has taken the amp away as both 8 zones didnt work, so unfortunately I cant check the model of it. From what I understand these are brand new amps from a control4 dealer Thanks Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 15, 2021 Share Posted April 15, 2021 11 minutes ago, Matt Mackenzie said: new amps from a control4 dealer But is it old stock? New can be old models Was it 3U or 1U Quote Link to comment Share on other sites More sharing options...
Matt Mackenzie Posted April 17, 2021 Author Share Posted April 17, 2021 Hi All, Whilst the dealer has taken away the control4 8 zone amp he has left a different amp to test with / temp fix. the test amp is a sonance 1230 (12 zone) this is working fine. in total we have 5 zones, biggest zone has 4 speakers (in kitchen) The speakers are Klipsch in ceiling (don’t know model) he’s said the control4 amp Is working perfectly fine when tested In his office. does anyone have any suggestions? Quote Link to comment Share on other sites More sharing options...
epike Posted April 17, 2021 Share Posted April 17, 2021 Hi - my Rotel amp is having issues again after a prior repair. I was considering the Triad 8 zone amp to replace it, but the above comment questioning its reliability makes me nervous. What is the preferred 8 zone amp that people are using these day? Thanks! epike Quote Link to comment Share on other sites More sharing options...
Goose Posted May 30, 2022 Share Posted May 30, 2022 This is a known issue. All 3 of my 8 Zone amps have failed the same way you described with the red lights. Control 4 didn't want to honour the warranty which was a few months past expiry. However they did when I pressed them. Frankly C4 hardware is poor quality when compared to other mainstream electronics manufacturers. I have had two tablets fail, a remote control, and the 3 amps. Quote Link to comment Share on other sites More sharing options...
zaphod Posted May 30, 2022 Share Posted May 30, 2022 There are isolated products that have had issues but I don't know that it is that much worse than other companies. This amp is one example, the SR-260 screens are an other issue and then there were a lot of power supply failures on the HC-300. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 30, 2022 Share Posted May 30, 2022 1 hour ago, Goose said: Control 4 didn't want to honour the warranty which was a few months past expiry Isn't that the definition of out of warranty? Good for them and you for doing the right thing Quote Link to comment Share on other sites More sharing options...
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