Advanced Lighting Scenes

[NYInstallers]

Since the latest update we’ve been having issues with advanced lightning scenes. Many of which only have 3 or 4 lights.  We have to run then a second time with macros.  
 

Even testing them manually from composer some of the lights respond, Others don’t. This is by more than one customer.  
 

thanks

[Andrew luecke]

Which driver are you testing with? 

[NYInstallers]

Its all Wireless Lighting Dimmers and switches. Its not my mesh. I spoke to C4 they said the mesh looks good and the turned on logging so we'll see. This just started happening. 

It so weird. 

[Cyknight]

Please list controller model for director and zigbee

[NYInstallers]

CA-10 for director and 3 CA-1's and or EA-1's around the rest of the home

[lippavisual]

Do you have separate servers/meshes setup?  Not still using Zaps?

[Cyknight]

2 hours ago, lippavisual said:

Not still using Zaps?

If there was I sure hope techsupport would have flagged it.

2 hours ago, NYInstallers said:

CA-10 for director and 3 CA-1's and or EA-1's

I hate to be the one to bring it up, but could it be networking? You're by default using a disconnect between director and zigbee mesh here, so the failure may not be with zigbee at all....

[c4toys]

I have some v1 lighting issues since last update. ie. this morning a load was on and should have been off. re-activating that scene turned it off, like your macros do. what dimmers seem to be the problematic ones?

[NYInstallers]

@Cyknight 

Definitely no disconnect- Even so, is'nt the point of the CA-10 to work in that way?

@c4toys 

I'm using V2 lighting. I haven't updated my own home yet to the latest- because of this. 

Here's the rundown of the sites I've visited/updated in the last 2 months. All the same setup. CA-10 with EA-1s and/or CA-1s

One customer 3.3.0.628678, 90+ switches. No issues. 

My Home 3.3.1.639488  35+ Switches. No Issues

3 Customers 3.3.2651066 60+ Switches at each site- Consistent issues with Scenes. have to activate them twice in macros to get them to work.

 

[msgreenf]

V2 or V3 lighting? 

[msgreenf]

4 hours ago, c4toys said:

I have some v1 lighting issues since last update. ie. this morning a load was on and should have been off. re-activating that scene turned it off, like your macros do. what dimmers seem to be the problematic ones?

do you really mean v1 lighting?  THose would have shipped embernet and been upgraded to Zigbee Pro

[NYInstallers]

@msgreenf My customers are all on V2

[South Africa C4 user]

I’ve seen occasional issues on the latest release (like one light staying on in error every 3 or 4 days - so nothing major but not quite as solid as it has been in the past).

Also a CA10 with EA5s and EA1s and 60 plus lights 

Edited April 4, 2023 by South Africa C4 user

[Cyknight]

3 hours ago, NYInstallers said:

@Cyknight 

Definitely no disconnect- Even so, is'nt the point of the CA-10 to work in that way?

 

Well there IS a disconnect between director and zigbee server - and yes that is fine as such: but it DOES mean that networking can come into play in communications.

[c4toys]

4 hours ago, msgreenf said:

do you really mean v1 lighting?  THose would have shipped embernet and been upgraded to Zigbee Pro

Yep, 6-8 that just keep getting repurposed to other locations

[NYInstallers]

Yes yes a disconnect- but networking checks out.. there are no issues there and all three locations 4 locations have the same network setup except for the version.

 

@South Africa C4 user That's the issue here.

[South Africa C4 user]

18 minutes ago, NYInstallers said:

Yes yes a disconnect- but networking checks out.. there are no issues there and all three locations 4 locations have the same network setup except for the version.

 

@South Africa C4 user That's the issue here.

I must say, I thought it was just me (being a bit OCD) but now I am thinking there is some minor bug out there which hopefully gets fixed in the next release…

[NYInstallers]

@South Africa C4 user The issue is very real- I'm just curious to know if other installers are having the same issue.