E Price Posted November 8, 2023 Share Posted November 8, 2023 I hardly ever can see my cameras streaming on my c4 app (using Android). When they do become visible its after many many minutes of spinning/loading. But hardly ever do they show up at all. My dealer says its an android thing ( I have the youngest version of Android Samsung) but everyone else related to C4 disagrees and tells me it's a programming issue. Does anybody else have this issue that uses an Android operating system? This is not the only issue that I have with the app it's one of many but I'm trying to get to the bottom of this very specific issue. Basically my dealer has me using several third party apps to see my cameras or do other things that I thought my C4 app should do. Is this normal? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 8, 2023 Share Posted November 8, 2023 OS version? cameras? E Price 1 Quote Link to comment Share on other sites More sharing options...
E Price Posted November 9, 2023 Author Share Posted November 9, 2023 Yes OS3 and tbh im not sure what my cameras are but the component in my equipment room for the cameras is LTS. My dealer told me that c4 isnt really for managing cameras, (????)...only streaming...well not only are they not streaming but why is there a history option on the app in my cameras if I xant go back and look at even a short history on my app???? I think ive been duped really bad. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 9, 2023 Share Posted November 9, 2023 OS3 is a lot of versions - can you be specific. As for camera, there are cameras that take advantage of the histroy agent but that is mainly limited to Snap brands E Price 1 Quote Link to comment Share on other sites More sharing options...
E Price Posted November 9, 2023 Author Share Posted November 9, 2023 TBH, I'm very limited on my c4 stuff as far as knowledge and understanding - I have been told so many different things but when I go to my app and pull up System Info there is a line for Director Version - is that what my version is? And is it something that is secure or ok to post here? Quote Link to comment Share on other sites More sharing options...
E Price Posted November 9, 2023 Author Share Posted November 9, 2023 Also, thank you for the info on the cameras - that helps a lot- makes sense with regard to history - but I should still be able to at least stream them on my app correct? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 9, 2023 Share Posted November 9, 2023 47 minutes ago, E Price said: TBH, I'm very limited on my c4 stuff as far as knowledge and understanding - I have been told so many different things but when I go to my app and pull up System Info there is a line for Director Version - is that what my version is? And is it something that is secure or ok to post here? Yes. Director version E Price 1 Quote Link to comment Share on other sites More sharing options...
msgreenf Posted November 9, 2023 Share Posted November 9, 2023 46 minutes ago, E Price said: Also, thank you for the info on the cameras - that helps a lot- makes sense with regard to history - but I should still be able to at least stream them on my app correct? Correct E Price 1 Quote Link to comment Share on other sites More sharing options...
RAV Posted November 9, 2023 Share Posted November 9, 2023 Lets us know brand, model of recorder, and if the cameras are plugged into the recorder or the network switch; which you can tell by looking at the back of the recorder, is there 1 network cable to it, or several. E Price 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted November 9, 2023 Share Posted November 9, 2023 17 hours ago, E Price said: and tells me it's a programming issue Setting issue or compatibility issue or possible a network issue, not so much programming. It's certainly NOT an 'android' thing (in fact, the android app is arguably better when talking about cameras). E Price 1 Quote Link to comment Share on other sites More sharing options...
E Price Posted November 9, 2023 Author Share Posted November 9, 2023 that is good to know - I'm thinking compatibility and settings is where this is going for sure Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted November 9, 2023 Share Posted November 9, 2023 if its anything its a setup issue. either the cameras are not configured correctly(almost always is this). C4 has very specific camera streaming needs. It is getting better but if you are on older hardware and software it is picky. Have your dealer look at the knowledge base or tech support and get the relevant settings. if everything is setup correctly it could just be compatibility with that particular camera or brand. I have several brands of cameras and most of the time they all work great. Occasionally one of my arcam cameras will just take forever to load or not load at all. usually selecting another camera or another stream on that camera will cause it to start displaying correctly. I use the blue iris driver to stream this camera so there may be an issue with the translation. Quote Link to comment Share on other sites More sharing options...
Amr Posted November 10, 2023 Share Posted November 10, 2023 There is a bug in C4 IOS app that send “Basic” Authentication while is should send “Digest”, as I said in IOS, should be fixed soon, no one will ever be able to help without full data, OS version, Cams make and model, anything else is shooting in the dark Quote Link to comment Share on other sites More sharing options...
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