penn65000

10 hours ago, antneed said:

I have the Jandy iAqualink pool control, and their app is very clunky and has limited functionality. I would like to incorporate it into C4, does anyone have any experience with the iaqualink in C4? Are you able to control everything in C4 with it?  Any pics of it in C4?

 

thanks!

If you tweak variable speed pumps and other deeper settings the C4 driver won’t do it for you. C4 driver is quite basic — just lights and jets and temp. A shame. 

On 1/18/2021 at 2:56 PM, Neo1738 said:

Is house 2 on a well? Apparently some Franklin Well pumps cause significant zigbee interference. 

That’s a good point but house (1) w well works fine. It is the other one (2) which has the issues. I say good point at C4 had us put power conditioners on our sump pumps (house 2) but it didn’t solve the problem. They also found one bad switch which was impacting zigbee. Replaced it and still, didn’t help. They replaced Ea 5 w EA5 v 2. No change. We’re going to pay to upgrade to CA10 to see if that helps. House 2 does have a geo well pump but it is prob 500 ft down so couldn’t be that. And it isn’t Franklin. 

1 hour ago, J to the D said:

Thanks, yes I'm working with my dealer to get this resolved. Thought I would try on here to see if there was any suggestions. I have my dealer also helping out with a video matrix but that is another story following a disappointing installation with Just Add Power.

We have two homes w C4 lighting. Both use zigbee (not panelists) and both use same dealer (diamond or higher). One home has persistent issues. Lag of 20 seconds or more and on and off behavior even when pressing once. Only 6-button keypads are a problem. Again one home fine and the other not. C4 has sent someone here and we put sump pump on power conditioning and replaced one bad switch. Problems persist. Moved Wi-Fi to channels 1 and 11. 1 6 and 11. Nothing works. We’re living with it but there are obviously issues w C4 lighting that we wish they’d address. 

We just had a Neeo charging base go bad (won’t charge reliably) and a Neeo also being RMAd as the screen freezes repeatedly. Any others with these issues?

4 hours ago, gadgetfreak said:

Is this confirmed ? I have unifi dream machine pro and unifi access points.seperate 2.4ghz ssid and the neeo continuosly drops  is there a way to not let the neeo wifi go to sleep?

I had two bad ones and the third worked. Someone on this threat from C4 said they’d track the return and sort but I never heard from them. Again suspect they have some bad radios. The good ones respond well whether they’re on sleep or not. 

3 hours ago, JSTRONG said:

Hey Penn

Your right about the Nest interface. That really is hard to beat. I have several nest cameras also for quick viewing and notifications

 

Yup. Hope C4 is watching. Most security software reeks of DOS/1980s. Enormous oppty for C4 if they get this right but prob can’t ever match Nest. Hik/Luma is a joke. 

I have LUMA and Hik on C4 on two different houses. They work similarly (as one might expect given LUMA is Hik + huge mark up). Not enough addl functionality IMO to justify mark up. In fact we had issue where the third LUMA steam wasn’t playing well w C4.  Took months for them to correct this advertised BASIC feature (third stream for proper resolution so OSD works). C4 should find US manufacturer to make a line for them. IMO no great camera solution for C4. The software is tough to use for any family member. Not intuitive and I’m a tech geek! Why not just clone the Nest interface?

Sonos Arc rocks and plays well w C4. 

32 minutes ago, Chris62 said:

Is anyone else irritated over the frequent “please wait” instruction on the new Neeo remote whilst it locates a network? 

We had two in a row with bad radios. That may be your issue. 

We used these under eaves but make sure to get the model with antenna (for some reason not listed on C4 website). https://www.control4.com/solutions/products/sensors/
 

These were the best we could find which have *some* weather resistance. They have issues staying connected thus they are far from perfect. Big gap in product lineup IMO — need proper water proof zigbee motion. Note I’d focus on certified C4 drivers. Other companies go under and/or their drivers become incompatible. 

On 9/3/2020 at 12:11 PM, CTMatthew said:

This seems to be nonsense. UniFi has represented our most stable deployments. 

Actually correction: we found we got two bad neeos in a row (bad radios). So ignore my comments on UniFi.  

On 5/16/2017 at 4:51 PM, SMHarman said:

That would be a surreal piece of hardware

 

Sent from my E6603 using Tapatalk

 

 

Next they’ll want a driver for a clock dripping  off a table. 

5 hours ago, ekohn00 said:

Stay with Unifi, they're now adding the wifi 6 to the early access store. There are several APs listed.  My guess they'll have general shipping soon, far before most end devices will have 6.

UniFi doesn’t play well w Neeo.  

Luma is just rebranded Hikvision with enormous premium added. Nowhere close to same ease of use as Nest. Software is a royal pain to use. SnapAV needs to get out of the prehistoric era!

Does anyone know if the CA10 helps with lighting zigbee mesh issues? We’ve one home with project on CA10 and lighting (C4) works perfectly and one home with project on EA5v2 and 6 button keypads have 20-30 sec lags at times. 

Odd thing but need two email addresses and two accounts. Crazy C4 hasn’t sorted this by now. 

2 hours ago, Elvis said:

Wow. 3rd time was the charm. I'm happy that C4 stood behind them and eventually got it right, but dang... the fact that it took 3 to get it right is a little alarming for a product with such a high price tag.

Well it was under warrantee but two bad ones in a row is a bad sign. 

On 6/2/2020 at 2:19 PM, kroms14 said:

Looks like changing the radio strength on the APs helped keep the connection. I am at 2 hours and the Neeo remote has not disconnected. I have one AP set to medium on 2.4 ghz and the other AP is set to low. I am thinking that now the Neeo will stay connected to the AP with the medium radio. Seems to be working and will update if it does drop off. 

Even if this “works” the remotes should roam freely and perfectly. I hope this is fixed and makes no sense they don’t have 5g radios too. 

On 6/2/2020 at 2:19 PM, kroms14 said:

Looks like changing the radio strength on the APs helped keep the connection. I am at 2 hours and the Neeo remote has not disconnected. I have one AP set to medium on 2.4 ghz and the other AP is set to low. I am thinking that now the Neeo will stay connected to the AP with the medium radio. Seems to be working and will update if it does drop off. 

We tried same Neeo on ruckus and same issue. I think some neeos have bad radios. I’ve RMA’d two. Third works like a charm. 

On 6/2/2020 at 12:43 PM, kroms14 said:

I am having the same problem here. I have noticed that from my unifi side the Neeo remote connects for 5 seconds and then disconnects. I have 2 Neeos and 1 is fine and the other struggles. I believe the location of the remote in between the two APs and the remote bounces between them. I am going to try updating the firmware again. I will also try bringing the good neeo remote to the struggling location and see if that neeo remote stays connected.

So what did you find? Returned two now with same issue (prob radio). Third one works fine. Seems like a bad production run. 

My experience is that all major brand leds (Phillips, Ecosmart, Feit, GE, Satco etc) work perfectly fine with C4 adaptive phase dimmers. I personally can’t stand CREE as almost all their bulbs have failed in 3-4 years (max). I mailed a box of dead bulbs to their ceo. No reply. Cree are crap. 

13 hours ago, BrokenNote said:

Very interesting, especially side by side. For me a Neeo with Ubiquiti UAP-AC-LR and older Araknis 300 router has been problem free.

Right but this demo was with ruckus. Installled (diamond dealer) just rmad this second Neeo. Definitely Wi-Fi chip imo. 

6 minutes ago, Sandro said:

Thanks a lot for the update. I agree, having a wifi chip issue on the remote could be one reason. 

Just another idea is that the roaming between two APs was not working correctly. I see on the left remote another room than on the right remote. Do you know if both remotes are connected to the same AP or could it be, that the left remote was connected to another AP closer to the Patio or Kitchen and the roaming to the new AP was not working?

By default they go into wifi sleep, you have to disable this for each remote separately in composer. As far as I know, if you connect to a new controller, you have to do the change in composer  again.

Connected to same ap. Our installer is checking it now.  Will check wrt sleep mode as well 

On 5/23/2020 at 2:08 PM, Dunamivora said:

Is the Neeo driver set to have it stay connected all the time? They are very sleepy if not.

I think they default to not sleeping. The Neeo had sleep mode turned off in Ubiquiti home. Didn’t check on ruckus home because it couldn’t keep a connection even when using it. 

10 hours ago, Sandro said:

Hi all,

I have seen this thread, and it is essential to us that we want to address this problem at the origin. To improve this, we are happy if someone can share the technical data with us.
Who uses a Ubiquiti router with the Neeo Remote and has problems? Which FW have you installed on the Ubiquiti router? Is this the latest firmware? This helps us so that we can reproduce the error in our laboratory.

No longer think it is just Ubiquiti. Took this second remote to another home with commercial grade Wi-Fi (rukus etc) and he’s the remote next to another which was installed by Pinnacle C4 dealer. The Neeo on the left was the replacement I received. Notice it is trying to connect (was this way, spinning, for over 30 seconds) and reading low Wi-Fi while other next to it has full signal).  Suspect with two “bad” neeos in a row that C4 has a radio issue with one of their Neeo production runs. I’ve asked dealer to replace this one on left and make sure replacement is not defective too.