penn65000
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Posts posted by penn65000
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2 minutes ago, macosr said:
Something certainly seems wrong. I am having zero issues with my NEEO. I only got one so far to try it out and love it and have had ZERO issues whatsoever. I am wondering if you have worked with your dealer to enable logging and see what is going on with the logs from the NEEO? I hate to suggest this but I also wonder if there are issues going on with the wifi setup. There is a huge difference when you have a wifi network properly working. From what you posted it looks like you have an access point that uses 2x2 and I would honestly be looking at access point issues. At minimum today I would want 4x4:4 Wave 2. When I had APs that were 2x2 in my house I had nothing but issues and upgraded the 3 indoor APs to 4x4:4 Wave 2 a couple years ago and it was the best thing I ever did and prior to that I had constant wifi issues. It's something to think about and may be completely unrelated but your issues are certainly odd. For reference my NEEO is running on the 5Ghz band (I have both bands running on the same SSID), with a link speed of 200 Mb/s and an RSSI of -49. I do have a large wifi network with 4 APs and anywhere from 20 to 40 wireless devices online at any given time.
Neeos don’t run on 5ghz. Only 2.4. They don’t have 5ghz radios. And they should “just work” on Wi-Fi like any other Wi-Fi device. But they don’t. They’re a mess.
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On 2/22/2023 at 4:17 PM, ChzBurger said:
Nice try. All product decisions involve trade-offs. A $700 enterprise AP should work pretty well. That doesn't mean it is anything close to needed for the vast majority of residential settings. That's why so many C4 customers happily use Unifi and probably even Omada even as they are not enterprise grade. The Halo engineering involved trade-offs too. My Apple Watch Ultra has about the same network traffic per day (~50MB) and lasts 2.5 days, not 0.75 days without screwing around with every WiFi setting possible. Why didn't C4 use whatever technology Apple uses?
I agree. I have probably 100+ Wi-Fi devices and none require Wi-Fi tweaking. The comments sympathetic re neeo and halo make no sense. I’ve programmed and installed networks myself and this wifi finickiness means that someone at C4 has really blown it. Twice.
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1 hour ago, jimbones said:
@crash1977mtl you may want to take a look to see if Multicast Enhancement is enabled on your wifi network. If enabled, it causes your network to constantly ping the remotes thus draining their battery. Control4 is aware of the issue. Their recommendation at this time is to disable Multicast Enhancement.
Best of luck with troubleshooting! I just unpacked mine and will need to test the Multicast Enhancement as well as I have it enabled for compatibility with other devices.
This is nuts. They know many have multicast enabled. These remotes should just work without BS tweaking. So glad I waited on Halo Touch. That said I’m stuck w a bunch of dud Neeos.
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13 hours ago, msgreenf said:
Driver is solid. When is the last time you used it
Yeah we use IP driver on a bunch of ATVs in two homes and it works well. 2-3 years ago the remote would disconnect intermittently but has been rock solid for last year.
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12 hours ago, RyanE said:
It certainly has issues for some people.
That said, person who responds to the thread a year later: I have absolutely no issue with the half dozen I have around my house.
They are locked to their own 2.4 GHz SSID, can't roam, etc., and never fall off the network.
RyanE
Not sure what your issue is with responding a year later. Pretty obnoxious. Esp for C4 employee.
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On 4/21/2021 at 5:10 PM, RyanE said:
Zigbee would not be appropriate for a remote that transmits coverart, and that can browse including images into your music services, etc.
I think you overestimate the bandwidth of Zigbee by about 100x... It's meant for *very small*, mainly infrequent messages, not for images or browsing.
RyanE
Yeah but it is better than a crappy TI radio — which the neeos have. Awful remote.
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22 minutes ago, Amr said:
It is, sorry for being harsh but a $500 remote should be solid rock with excellent components, am not the one who picked up the shittiest WiFi chip (TI) on the planet!
They should replace free. This is a crappy radio plain and simple.
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2 hours ago, msgreenf said:
There have been updates since then the document isn't current @RyanE
Why isn’t it updated? You shouldn’t have stale info on website.
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On 1/26/2023 at 5:06 PM, Cyknight said:
The Neeo remains fully supported and updated as needed at this point. If the firmware listing is available online I wouldn't know where to point you.
Nope. No updates since Oct 2021 apparently: https://www.control4.com/help/c4/software/rn/dealer-neeo/content/release_notes_neeo_remote/releases.htm
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On 1/24/2023 at 2:33 PM, Matt Lowe said:
I don't know the exact number but control4 has a great beta program with very active dealers and control4 employees testing everything that they release as far as i know. However its not possible to test for every possible configuration and situation so things do slip through. This is the case with every product not limited to this industry. The neeo imo was a failure and at least for me C4 has taken care all our remotes that have had issues or helped with configurations to make it as reliable as it can be.
Do you know if C4 is still providing firmware updates to Neeo or are they abandoning? Are the firmware updates listed online?
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27 minutes ago, Cyknight said:
Being a Chinese manufacturer in and of itself doesn't exclude a company - it's the level of ties to the Chinese government.
Can’t imagine there are robust Chinese walls (no pun intended) in place. I’ll consider when they use US manufacturer but I understand there are prob none at this point
4 hours ago, Cyknight said:Being NDAA it can't be hikvision. I don't know but indeed expect it's a merger with the Clare stuff, which indeed would be Uniview. Prob. not so much rebranded from Clare in this case, but an oem from uniview.
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1 hour ago, Cyknight said:
Being NDAA it can't be hikvision. I don't know but indeed expect it's a merger with the Clare stuff, which indeed would be Uniview. Prob. not so much rebranded from Clare in this case, but an oem from uniview.
Uniview is Chinese manufacturer too. If NDAA can’t be that right?
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7 hours ago, Cyknight said:
the x20 line was released for ordering this month....there aren't going to be a lot of installs done just yet and real world experience will be very limited.
Demos look well above what I expected from Luma, indeed we're geared up to do our showroom and likely inserting them into some installs, but it's a bit early day.
Does anyone know who is manufacturer?
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Anyone know who makes the new NDAA cameras and NVRs? Obviously not Hikvision (thankfully).
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1 hour ago, BY96 said:
What is the process to RMA? Does your dealer have to do it, or can the end-user initiate it? Once the new remote comes out, I may see if I can RMA my NEEO for the same issue.
Dealer does it. They replaced mine for free — 2-3 with screen issues (froze and wouldn’t recover w reboot or factory reset) and 2 approx with bad radios. Dealer confirmed all were defective prior to rma. All replaced free but not sure if they were past 1 year old.
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3 hours ago, PumpUpVolume said:
Certainly there are indications that the NEEO is defective. The counterargument would be that doesn't make sense since the problem is made to go away by rebooting the WiFi access point. Rebooting the router doesn't fix the problem; rebooting the NEEO doesn't fix the problem; rebooting the WiFi access point, however, does make the problem go a way for 10 days or so. What I find so puzzling is why does only device/client stop working and no other devices are impacted but rebooting the access point fixes the issue. I can't even come up with a theory as to the root cause of the issue. It is a bit difficult to conceive how a defective radio in the NEEO manifests as a connectivity problem after ~10 days of use, rebooting the NEEO doesn't fix the issue, but rebooting the WiFi access point does.
Good points. Just know that we had a couple of defective radios but they never stayed connected for that long.
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7 hours ago, PumpUpVolume said:
I am updating this thread to note that changing the WAP 2.4 GHz channel and lengthening the guard interval on the WAP did not solve the issue. The same bad behaviour has returned. I reboot all devices and then it works fine for a period of time, but then it reverts to all the same problems ("please wait", spinning wheel, "cannot connect to network", etc).
The most characteristic aspect of this problem is that it works smoothly for a period of time and then suddenly starts exhibiting issues. Once it starts exhibiting issues, the issues persist until everything is rebooted.
IMO you need to rma the remote. Suspect you’ve a bad radio. We had a few.
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5 minutes ago, PumpUpVolume said:
Will the Halo sport a better WiFi chip?
Good question. Concerned about upgrading because neeo was a beta product in effect. Would be nice to know which chip each halo uses. Also suspect voice control will be wonky for a bit and perhaps wait for a silent hardware upgrade.
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9 hours ago, SpencerT said:
Seems like a solid business plan for C4 / SNAP to give out free remotes and a completely logical reason to go Savant if you don't get one.
Snarky reply but if you had 10 Neeos and they each drop off the network consistently and this Neeo was positioned as a game changing shiny new thing, and they then just drop the product, I think you’d question their business sense as well. Savant’s remote is a core competency. Remotes are a focal point for most. Since I wrote the note above they already offered a discount and I expect them to offer more.
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9 minutes ago, PumpUpVolume said:
It is interesting to note that the MAC on my NEEO starts with 4C:24, which is similar to the middle one in your list above. That is, the MAC in my NEEO aligns with the one in your group that doesn't work as well. This could be random coincidence, but it does support your hypothesis that there might be two pools of WiFi chips with one pool being problematic. I'm not going to jump to any conclusions, but at the very least it is an interesting coincidence.
We had issues with two neeos which had issues on Ubiquiti and we brought to another house w ruckus and same issue. So my mistake above — turns out it wasn’t the APs, it was the neeos and we RMA’d them both. New ones were fine. Btw we had displays die on two others (confirmed by our pinnacle dealer) and were rma’d as well. New ones fine other than the searching for network issues and some other bugs. Anyone know if neeo will continue to be supported? I’ve asked the C4 folks for swap for halo (seems reasonable given they appear to be abandoning their shiny new thing) but they’ve balked. Maybe Savant next time.
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2 minutes ago, BY96 said:
I asked my dealer about it awhile back. He said it was a very common issue and to make sure the NEEO is on 2.4Ghz, which it is in my case. Honestly, knowing I have a new remote coming in a few months has left me without the drive to tackle the issue. However, I will be moving the NEEO to the master bedroom, which is further from the AP, so I may be dealing with it in the future.
Ours’ drop out periodically (ruckus aps) and we couldn’t get them to work at all with ubiquiti. I’m asking our dealer now if c4 will replace them with halo touches. Don’t think C4 is incentivized to support neeo in long run and this was a pivot (away from neeo — ostensibly their future architecture). They should do right by customers and provide free switch to Halos.
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On 1/5/2023 at 9:01 AM, ERDrPC said:
Question about mockupancy. I let it record for 7 days. Activated it for a 4 day vacation. I came home and forgot to turn off playback. Noticed after 30 min and turned off playback. For some reason all of my Yale locks unlocked themselves right after I turned off playback. I have no unlock programming tied to turning off mockupancy. I checked the history and the locks stayed locked for the 4 days I was away. I did not tie mockupancy into my alarm at setup. Any ideas?
No idea unfortunately. We tried it soon after it was released. Even when mockupancy was not activated, lights were going on and off randomly. It was like our house was haunted. Had to complete remove it. It was a dud for us but curious if anyone is using it.
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On 1/14/2022 at 10:20 AM, Ryanjackson said:
I just pulled an audio matrix out with the same issue. Had to be replaced.
Ryan
Same issue. Feedback in all speakers. Replacing C4 audio matrix. 8 years old. These should last decades. Awful.
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9 hours ago, msgreenf said:
Unifi wifi?
Ruckus
Are you getting a noticeable Speed increase from Core processors?
in General Control4 Discussion
Posted
We have two homes w C4. EAs in both and both run by ca10. I’m into having the latest hardware but the features for Core don’t give me any reason to upgrade. And we had two core 1s put in in one home and they’re bug-ridden. One “major”feature was 4K OSD. It doesn’t work. Had to be downgraded. Awful. Not even a major new feature and it was botched. OSD also locks up and the Core1s lock up randomly and have to be rebooted each night with a watt box (one min delay) our platinum dealer had to add on their dime. EAs were fine and were speedy. Also awful- no outdoor motions avail anymore. They show on C4 website but they stopped making them. Major home automation with no outdoor motion?