penn65000

23 minutes ago, RyanE said:

All of my Gen1 product (of which I still have probably 50) were Embernet, and all got upgraded to Zigbee Pro, and have been updated several times since.

Those were the dark days.

On the bright side, of all C4 lighting / keypads I've installed (around 100), I think I've had 2 fail, over the last 15 years.

RyanE

Thx. But the latest gen had “silent” upgrade 3-4 years ago (mentioned on these forums and confirmed by my dealer) and just asking what the upgrades were? Again my pre-2018 configurable keypads have lag issues but the ones installed 2019+ are rock solid. 

On 11/7/2021 at 5:08 PM, RyanE said:

Yeah, your dealer is calling them by the wrong name.

Those are configurable keypads.

This is a Gen 1 6-button...

https://imgur.com/a/fhgVlHG

RyanE

Okay. I meant configurable keypads. I’ll let my dealer know correct nomenclature. Did you update zigbee radios during the “silent” lighting upgrade c 2018?

25 minutes ago, Cyknight said:

Not incorrect.

You stated '6-buttons' which is an older product, vs the 'wireless configurable keypad' - just wanted to clarify that. And OP is STILL talking about the WIRED keypads which do no use ZigBee but a hardwired connection.

My pinnacle dealer calls them 6 button    and Zigbee are sometimes used w Panelized. 

15 hours ago, Cyknight said:

6-buttons are not current gen but much, much older. But no, no specific issues with any of our pre 2018 dimmers and keypads of the current gen. The 'quiet upgrade' was primarily new materials due to availability, not making any particular changes to the device and function as such AFAIK

Regardless this is panelized lighting with rs485 keypads being discussed, has nothing to do with ZigBee in this case.

Incorrect. We’ve had a bunch installed in the last two years and they were new from C4 direct. 1-6 buttons and they’re posted on the website. https://www.control4.com/solutions/products/wireless-keypads

9 hours ago, Jobu604 said:

Hi all,

wondering if someone can assist with this issue. 

I have a panelized lighting system and things have been working smoothly for 2+ years. In the past few days I’ve noticed several keypads in the same vicinity (master bed and ensuite) severely lagging - 30-60 seconds to respond. Lights all work fine on motions, via the app, via touchscreens, etc. 

I have rebooted the controller and keypads to no avail. They are identified and work, just on a severe lag. 

Any ideas?

thanks!

We’ve had big problems with all six buttons. Pinnacle dealer and C4 sent rep out. Made a few changes and put in two power conditioners but the problems persist. They claim WiFi interference can hurt zigbee but that has to be bunk as there is C4 lighting in nyc and all those apartments are bombarded by various strong Wi-Fi frequencies. We also tried moving all wifi to zigbee friendly frequencies - did nothing. I think C4 quietly upgraded their lighting c 2018 (was mentioned on one of these boards ) and we have another home which has been flawless (installed 2020). Wondering if others have zigbee issues w pre 2018 latest gen lighting? So will prob do Lutron next time. 

We’ve ruckus in one house (r510s) and Ubiquiti in another. UniFi firmware used to have some issues (5-6 years ago) but now rock solid. Only difference is ruckus costs about 7x. 

13 hours ago, msgreenf said:

It really wasn't hard. Send a pic of the Mac, pic of the screen, pic of the circuit board drilled and a few weeks later remote arrived. 

I get the irritation expressed on the thread. I paid for prob 2-3 remote replacements and no one told me (a) there was a replacement program and (b) it was a know issue. And I have a platinum/pinnacle (whatever is the highest) dealer!

18 hours ago, South Africa C4 user said:

My Neeo remote is stuck on a screen saying System updating - unable to process commands while the system is updating. Please stand by.

I have tried factory resetting the remote and it goes back to the same screen…

Any suggestions?

RMA. We had three neeos out of about 8 with similar problem. They need to be RMA’d. Note dealer confirmed issue and couldn’t rescue. 

20 minutes ago, zaphod said:

Are you sure it is the keypads or the devices that they are controlling, like dimmers?  When I have this issue I try to use the app to turn on the lights and when the app doesn't work either I figure it must be the dimmer that isn't working - but it could be both the dimmer and the keypad.

When it happens the app doesn’t work either. These are latest gen 6 button. All of them will have, say, 20 second delay at time’s. Control4 has tried to fix as has diamond dealer. Adjusted Wi-Fi to signals not adjacent to zigbee. None of it worked. Swapping one particularly wonky one now. Hoping there’s new gen coming and I swap out all the 6 buttons. 

13 minutes ago, zaphod said:

I have had C4 for about 14 years.  In the early years I had the odd problem where some devices would seem to intermittently not work, but that may have been back in the embernet days.  For the last decade or so my system has bee rock solid.

But in the last few weeks I am having some issues.  In some parts of my house, and outside of my house, some of my C4 dimmers are not being controlled by keypads or the C4 app. And occasionally some of my remotes (SR250s or SR260s) are unresponsive.  This is an intermittent problem - 10 minutes later they will work.  Nothing new has been added to my house in terms of wireless devices that I can think of that would cause interference.  I have not changed I live on a large suburban lot (100'x300') so interference from the neighbours is possible but it should be limited. The problems seem to be occurring primarily at one end of my house - the east end.  I have two controllers acting as ZAPs - if that is the correct term.

Any ideas on how to try to troubleshoot these issues?

Following. We’ve had issues with all of our 6 button keypads. Someone won’t work at all for long periods of time during day. 

Do you have a Fetzer Valve in your system?

1 hour ago, OceanDad said:

FPS reduction isn't as much of an issue as an enforced 720P resolution limit.  Let's all be honest - C4's handling of cameras in general is significantly behind the curve at this point.  I'm guessing that most customers who have been shown how to use a second app (NVMS etc) are using it instead of native C4 to view cameras.

As for using footage to really help police - there are too many instances where 2.8mm cameras are used vs 4mm and 6mm.  When it comes to the point where you have to actually identify the face of someone (rather than just observe the presence of someone), that's a problem.  I always advise people to understand the tradeoffs of field of view over image quality at given distances.

Exactly why we use highest res and yes the 720P is the issue. Not sure why the EA5 can’t handle higher res. It could even lower the res for the purposes of the OSD. Even our home w the CA10 controller can’t do this (I know ca10 doesn’t handle osd but given it’s power they could have had it handle security camera down-res). Re hvac:C4 stats are bulky and they don’t interface with the utility and I think for humidification and dehumidification (we have both) they only have simple contact closure. Honeywell work nicely and are pretty ubiquitous. C4 doesn’t play well w them. I get the point MSGreenf has made re vista and i DO have the hardware (serial interface) but I disabled C4 control because (a) it didn’t play well with the many zones we had (and had issues w two way communication — came out of synch and I at least couldn’t find a way to enter new passwords and remove them) and (b) couldn’t coexist with total connect (neither our dealer nor Honeywell dealer knew that). IAquaLink is a Jandy product and it quite common for pool owners. It doesn’t play well w C4. 

14 minutes ago, eggzlot said:

certainly a disconnect

not putting down platinum dealers but a lot of that is based on sales not necessary support.

You are using Honeywell hardware not supported.  And you just say resolution is off on the cameras but you aren't stating which cameras, is the feed coming into C4 via an NVR or direct from the camera?  A Hik camera with a generic IP Camera driver should work.  Have you tried to play with the FPS?  These are easy things to fix and should have been done by your dealer.

I have the Honeywell vista hardware but it doesn’t work w totalconnect. I get that so you can ignore that. Hikvision requires resolution downgrade to show via osd. Not willing to cripple a needed second steam so C4 can handle. I think the feed is from supported Hik nvr but not certain. Solved in another house but getting LUMA which has Tri stream driver (which didn’t work at first and LUMA had to fix the driver for us/Tri). But paying 3x for hardware for third stream isn’t palatable. IAquaLink broken and only has rudimentary functions when it is actually working. Honeywell comfort doesn’t work properly. Yes there’s a driver but two-way is often not working and can’t use full functionally of the stats. 

19 hours ago, eggzlot said:

Is there a reason you are using hardware that has known issues with C4?  

For a garage door - sensors on the door + a relay on an extra remote is all you need.  I mean I have MyQ with the MyQ driver and knock on wood, it still works.  But again that is MyQ closing their sandbox and asking C4 (or other partners) to pay them for each cloud call - aka each time a customer opens/closes the door, MyQ wants money from C4 or others.

Hikvision - so many people here have Hikvision maybe I am missing the problem.  I use Dahua, Vivotek and Foscam cameras without any issues all while using a 3rd party NVR called Blue Iris.

HoneywellComfort - does it provide you with anything over a "dumb" Control4 Thermostat?  Any reason you have the Honeywell?  I am curious - I just use the Gen 1 C4 T stats in a basement with wired sensors through the house and its worked flawless for 7+ years and I have no tstats on walls in main areas - just 1 room in my basement.

What does C4 offer?  Well for me:

• Security: 3 door locks (Kwikset), garage doors with MyQ, soon to be fence gates all on c4.  Also seamless integration with my DSC alarm, auto water shut off valve and water bugs.  12 security cameras too with an NVR
• A/V: 9 zones of whole home audio, 6 TVs with a distributed system all in c4
• Lighting: All C4 hardware + various sensors to trigger lighting (motion + door sensors)
• HVAC - Central AC (2 zones), baseboard heating (4 zones) and radiant floor heating (2 zones)
• Misc: 5 Somfy Blinds across 2 rooms, Sprinkler system and tons of notifications and monitoring

I am probably missing a few things - but I plan out my next move with my dealer to make sure there are applicable drivers, things have been tested by others and work, etc.  I do not buy stuff off the shelf then figure out a way to integrate, but I picked my hub (c4), then I pick what works with C4.  If picked Savant or Crestron would be the same thing - pick a hub, then pick the hardware that works. 

I am using hardware that is shown as compatible by C4 and yes chose most of it based on that. I shouldn’t have to go through user groups to understand if it is “really” compatible. As I said iAquaLink and hikvision and Honeywell stats and appletv and Honeywell vista should work perfectly but don’t. If they don’t then take them off the list! MyQ is only one that wasn’t my choice so you can forget that.

2 hours ago, amblinfan said:

Yeah Apple is the problem regarding the Apple TV driver, not Control4.  Shame, the old driver was rock solid.

So does that mean that savant and crestron have same issues? What about HoneywellComfort (controlling Honeywell stats), iAquaLink issues, MyQ, hikvision? Ie what, besides lighting and music, can I do perfectly and completely w C4? Again I’m tech savvy, have in two homes, know HE, and have upgraded our dealer to pinnacle/diamond. If I want lighting and music I can deal with Sonos and Lutron as separate apps. C4 doesn’t seem to come close to being a home hub. And we’ve the latest C4 equipment and drivers!

58 minutes ago, msgreenf said:

The CBM is the module that integrates the Vista panel into control4. If you use that module alone it integrates fine. But that module is not compatible with total connect. There's nothing control4 can do about that. That is how Honeywell has designed the system

So if I use that module (which we have but aren’t using)  I’ll have full control over the Vista system with passcodes and zone information and history and zone bypass etc? What about ConnectComfort?

39 minutes ago, msgreenf said:

The lack of being able to use the cbm and total connect has nothing to do with Control4. It's how Honeywell designed their hardware

Not sure what CBM means but Honeywell comfort and alarm are indicated to be supported by C4 and they don’t work. I got Vista due to the C4 compatibility list and the list is obviously incorrect. Not sure why compatibility is still indicated. 

18 hours ago, amblinfan said:

We use the Intrinsic driver, it’s reliable but early on we did get a lot of unresponsive Apple TV’s that required reboot but that seems to have been solved.  We avoid the official driver as the constant OS changes seem to break it.  A shame, I’ve resorted to recommending the new Roku Ultra with Dolby Vision support so we can use mini drivers as they are the best thing about Control4 integration with smart tv’s, etc.

Third party to me is absurd. C4’s value proposition is a single system to orchestrate a modern home. AppleTV driver isn’t reliable and Honeywell alarm driver always has issues (can’t work in concert w totalconnect and limits features) and doesn’t work well with our iAquaLink. So now I have an expensive system that doesn’t play well w several components (including the best selling professional alarm system and the best selling pool controls and the most popular steaming ecosystem). Some will say C4 works well w Honeywell Vista but fact is it keeps you from also using TotalConnect (which sends impotent notifications and allows for temp passcodes) and also doesn’t provide close to the number of features as does totalconnect. Again they need to spend more money and time on drivers — otherwise don’t claim it works with Honeywell and Aqualink and Apple hardware. Doesn’t even play well w hikvision — crazy resolution issues on OSD (“contact dealer” — they tell you no solution). So you need to buy LUMA cameras which are Hikvision rebranded at 3x the price to get three streams — and I had to wait months for them to fix the driver so the third stream worked correctly. Also 2 of my T3 screens are failing (4-5 years old — tried to replace w T4, received them, now RMAing all of them due to faulty screen issue on 8”) and two 260 remotes had screen dimming issue. Doesn’t play well w Honeywell Wi-Fi stats — no full programming — and we had to turn off MyQ. Makes me want to check out savant. And I’m working with a top-tier dealer!

22 hours ago, msgreenf said:

I have it deployed in many customers without issue...

I power cycled the ea5 (second try and waited 30 secs after pulling power) and now all much better. But we shouldn’t have to power cycle. C4 needs to do better esp given there is big move to streaming. I get that Apple is difficult but why not assign someone to follow changes and push new IP driver more frequently. IMO third party isn’t good option as these places can go out of business. Need C4 to do better job. 

1 hour ago, msgreenf said:

https://www.intrinsicdev.com/downloads/apple-tv-driver-control4/

My dealer has installed intrinsic with another client of theirs’ and said tv keeps disconnecting and needs atv reboot. Is there a better one? Thanks. 

12 minutes ago, msgreenf said:

IR driver sucks best option is 3rd party IP driver is best

Which one? My dealer said those have issues too. 

So IR driver is solution? What is +/- of IP vs IR? Assume IP faster?

Have Apple 4K TVs and used to get “control4 remote disconnected” followed by “control4 remote connected” infrequently. Now it is happening every 5 mins. During the disconnect the C4 (260) remote doesn’t work. Have a pinnacle dealer and I’ve rebooted the atv, ea5, remote. Problem persists. Zigbee mesh is robust with C4 lighting throughout house. Router is Luxul EPIC5 with Ubiquiti Wi-Fi.

Odd that nothing else has changed on kit before the issue became more frequent. Dealer says it happens to them too and only solution is IR. Anyone have IP solutions? Can’t imagine C4 certified IP driver is this buggy. I’m increasingly using the Apple ecosystem and if this is C4 issue that would be bad news. Thx. 

10 hours ago, South Africa C4 user said:

Thanks... no, the 10 inch version (black).

Got it. We’ve got a 10 inch coming too. Hopefully those are ok!

On 4/16/2021 at 11:23 AM, South Africa C4 user said:

Yup... I finally have 2 T4s arriving the week after next... and confirmed the order today!

Hopefully not the 8” as they’ve faulty screens. We’re RMAing all our 8” T4s.