rosenqui

Anyone have these issues?  I am using them on a mix of Shields and FireTVs.  Turn off auto updates on the hardware (Shield/Firetv)?  There is that dialog box that asks you if you want to have to allow the connection or whatever on boot up - I always check that box so it should not have to ask me again.  But it seems like every few weeks I am dealing with a device that is not responsive, a wife complaining, and then my troubleshooting shows the IRUSB is offline.
Thoughts?  Something screwy on my network settings?  Just the life of dealing with the Android platform (I am an iOS guy otherwise)?

Did you fix the issue of not being able to use a VPN (instead of 4sight) with the mobile client yet? 

Hey C4Forums Community. I just wanted to take a moment to introduce myself. My name is Jonathan Brown, I work for Control4(SnapAV) Customer Interface group. I am a Senior Software Engineer on the iOS team. I plan on spending time in the forums off and on to check in to see if I can help troubleshoot and resolve posts where I can and or direct your issues that might need additional help to others in our organization who might have more of an impact on issues I see being posted. I am looking to be a resource to help solve as many community issues as I can. 
- Jonathan Brown
Senior Software Engineer
Control4/SnapAV

Hi Folks,
I'm the manager of the Mobile and Embedded UI teams at Control4. Thank you for bringing this to our attention! I can assure you we didn't intentionally disable VPN use. However, VPN use through the app isn't an officially supported feature. Currently, 4Sight is the only supported way to connect remotely.
Our apps rely on multicast networking and SSDP to find the primary controller's IP address. Most VPNs are not enabled to transmit multicast packets to a client device. 
In OS 2, the apps had a manual IP address setting. By using the manual IP address setting, you could bypass the need for multicast. To simplify app configuration for the customer, we removed the manual IP setting. We are currently evaluating bringing back the manual IP address setting to provide a workaround for misconfigured networks.
Also, VPN does work on Android as long as the app has connected one time. VPN works on Android due to a speed optimization that caches the last known IP address. As long as the address hasn't changed, VPN will continue to work. We are also evaluating adding that optimization into iOS to speed up the iOS connection time overall. As a side benefit, that will also enable VPN access, if we decide to add it to iOS. 
Thanks again!
Joel

I have been using the Houselogix Liftmaster MyQ driver for a few years without a problem.  Yesterday it stopped communicating with my Garage Door opener.  In Composer HE Properties for the driver I see that the License Status is still "Activated" but when I go the Actions tab and click "Get Account Devices" the Lua window shows Fetching... and nothing more.
Does anybody know anything about this? 

Thanks to all who responded - I've got an upgrade scheduled for tomorrow morning.
For others who are facing the same thing: I had several choices of remote programmers - all seemed great and all were pretty close in the hourly rate. Don't hesitate to do the same thing I did if you're finding that your local dealer is too slow to respond or too expensive.