I wanted to publicly thank Neil for his assistance with my system. I found myself in a bind, and Neil, along with this forum, came through. As with most homes and their home automation endeavors, I have to constantly balance my personal thirst for technology, and my wife's desire for things; "Just to work". Fast forward to my latest project of installing and integrating the Video-Storm HDMI over IP solution. After getting the solution working I thought getting it integrated was going to be a lay up. However, after exhausting two integrators understanding of the V/s product, I asked the forum for help. In comes Neil, not only getting the solution integrated but also taking the time to fix other items the previous integrators broke during their respective attempts. Whenever I put my thoughts in writing I try not to overstate or romanticize events or their results. But after dealing with; integrators who are either: - Too busy to help. - Short or condescending. - Poor follow-up / follow through. Neil has: - Restored my confidence in my selection of Control 4. - Restored my confidence in C4s dealer centric approach. - And... above all else, makes me extremely proud to say when colleagues ask: what ecosystem I subscribe to; and I explain to them the Control 4 advantage. 1 Parts Technology! 2 Parts Dealer Support (a.k.a Neil) Warmest Regards, Corey Bell Sent from my SM-N960U using Tapatalk