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  1. That is definitely ideal, but does not currently offer the possibility of seeing who's at the door before choosing to answer unfortunately.
  2. Intercom Anywhere does in fact make use of CallKit in order to track call state. CallKit does not support early media (video preview) however. Given that early media is an important part of Intercom Anywhere functionality, notifications (if the app is in the background) were the only route for achieving display of early media.
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