pfissure Posted June 12, 2018 Share Posted June 12, 2018 you are saying that rebooting the controller solves the problem? Link to comment Share on other sites More sharing options...
BB42 Posted June 12, 2018 Share Posted June 12, 2018 rebooting the controller did not fix this for me Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 12, 2018 Share Posted June 12, 2018 No we was talking about new Sky Driver - Sorry for confusion Link to comment Share on other sites More sharing options...
RyanE Posted June 12, 2018 Share Posted June 12, 2018 This (the ComposerHE issue) is being looked at. I don't have a resolution at this time, but plan to post here when the resolution is available. My understanding is that this is related to the Control4 certificate changeover, it appears something was missed somewhere for HE. I apologize that you're all having issues with it. RyanE Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 12, 2018 Share Posted June 12, 2018 Cheers RyanE Link to comment Share on other sites More sharing options...
pfissure Posted June 12, 2018 Share Posted June 12, 2018 RyanE I very much appreciate your attention to this forum and your willingness to keep us updated. Link to comment Share on other sites More sharing options...
CFUG Posted June 12, 2018 Share Posted June 12, 2018 1 hour ago, RyanE said: This (the ComposerHE issue) is being looked at. I don't have a resolution at this time, but plan to post here when the resolution is available. My understanding is that this is related to the Control4 certificate changeover, it appears something was missed somewhere for HE. I apologize that you're all having issues with it. RyanE That would explain some things. One of the first posts about this was a guy trying to use CPro and the pop-up was related to Composer License. Those on HE see a different pop-up. So there are two different patches for the certificate thing. Obviously, the CPro patch works and the HE does not. Link to comment Share on other sites More sharing options...
RyanE Posted June 12, 2018 Share Posted June 12, 2018 ComposerPro requires a login, in addition to validating the certificate, to ensure you're a valid ComposerPro user. If the dealer has logged in recently (last XX days), they don't need to login to Pro, they can just hit 'Escape' and it'll go right in. Since the certificate changed, it required the dealer to do a login at least once. I got hit with this today as well. As HE doesn't require a dealer login, it only validates the certificate, which is a different error. In any case, as previously mentioned, it's being looked at. RyanE Link to comment Share on other sites More sharing options...
CFUG Posted June 12, 2018 Share Posted June 12, 2018 ^And, I'm sure all appreciate your update. Thank you. Link to comment Share on other sites More sharing options...
pfissure Posted June 13, 2018 Share Posted June 13, 2018 12 hours ago, RyanE said: ComposerPro requires a login, in addition to validating the certificate, to ensure you're a valid ComposerPro user. If the dealer has logged in recently (last XX days), they don't need to login to Pro, they can just hit 'Escape' and it'll go right in. Since the certificate changed, it required the dealer to do a login at least once. I got hit with this today as well. As HE doesn't require a dealer login, it only validates the certificate, which is a different error. In any case, as previously mentioned, it's being looked at. RyanE Dear RyanE: Again thanks for your availability on this forum. I would like to ask you for just slightly more information which would be very helpful in the particular situation I am in. Since I am out of the country for a bit, applying an update to my controller will be challenging (although possible). Applying a software patch to Composer HE would be trivial. I know that you cannot say for sure but based on your post and the other discussion it appears likely that any eventual fix will involve just a patch to Composer HE. Do you think that indeed this is the likely eventual solution (without committing to certainty and without committing to exactly when)? If so then I won't need to do anything now and can wait patiently. If a controller patch is going to be necessary I will need to make some (somewhat undesirable) arrangements for that. Link to comment Share on other sites More sharing options...
blub Posted June 13, 2018 Share Posted June 13, 2018 Yeah same here on 2 systems (2.9.1 and 2.10.1) and HE which is installed on 2 different PC including the latest HE patch. Link to comment Share on other sites More sharing options...
RyanE Posted June 13, 2018 Share Posted June 13, 2018 Unfortunately, I don't know what the fix will require at this point in time. RyanE Link to comment Share on other sites More sharing options...
TonyAJC Posted June 25, 2018 Share Posted June 25, 2018 Any chance of getting an update on this ? Connecting to HE is an integral part of my system and its been over 2 weeks now .... Link to comment Share on other sites More sharing options...
South Africa C4 user Posted June 25, 2018 Share Posted June 25, 2018 There is another thread under General that answers this question. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 25, 2018 Share Posted June 25, 2018 this is thread that will help Link to comment Share on other sites More sharing options...
TonyAJC Posted June 26, 2018 Share Posted June 26, 2018 Thanks - all sorted Link to comment Share on other sites More sharing options...
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