CTO Posted June 1, 2019 Share Posted June 1, 2019 Anyone having issues with T3 touch screens the portables.. I have 2 10" tabletops that do not respond now.. restart it works then it loses connection and tries to connect again. It's hardwired so there should be no loss of connection.. any one else having issues Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 I can't even go into settings and try and factory reset because the buttons don't respond. I can't turn wifi on either. Once it connects via dock station it loads then you can't touch any buttons except intercom then you can't even touch a room. anyone else with this issue Quote Link to comment Share on other sites More sharing options...
Zuhair Posted June 1, 2019 Share Posted June 1, 2019 How many T3 screens do you have? There’s a known issue in OS3 if you have more than 6 T3s Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 OK I have 5 in wall and 4 portable units Quote Link to comment Share on other sites More sharing options...
digitaltrader Posted June 1, 2019 Share Posted June 1, 2019 Nice that they notified customers of these issues Quote Link to comment Share on other sites More sharing options...
digitaltrader Posted June 1, 2019 Share Posted June 1, 2019 Funny that their internal beta team and none of the have at lest 6 touch screens. Looks like the C suite doesn’t test their own software or they don’t use it like they advertised Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 yeah seriously.. I wouldn't have upgraded.. this new update didn't really add anything that I needed.. I was good with the previous OS.. It worked.. Now stuff doesn't work.. So Ridiculous Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 I hope they have an update soon.. This is going to drive me crazy not being about to use these touch screens.. I guess I might need to look into a different system if this isn't fixed soon Quote Link to comment Share on other sites More sharing options...
AHA Posted June 1, 2019 Share Posted June 1, 2019 The known issue with more than 6 screens is to do with intercom calls. Sounds like you’ve got hardware issues. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 1, 2019 Share Posted June 1, 2019 We only have 3 Screens and have noticed every now and again we lose connection and have wait about 10 sec for it reconnect. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 1, 2019 Share Posted June 1, 2019 The known issue with more than 6 screens is to do with intercom calls. Sounds like you’ve got hardware issues. ExactlySent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Amr Posted June 1, 2019 Share Posted June 1, 2019 3 hours ago, appliedautomation said: The known issue with more than 6 screens is to do with intercom calls. Sounds like you’ve got hardware issues. What is this? No testing before an RC release? Or they have info that its only a small % of users will be impacted and major IB does not have more than 3 screens? I just wonder, was this a rushed release or a post-acquisition must do?! Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 exactly this is so ridiculous... Quote Link to comment Share on other sites More sharing options...
Amr Posted June 1, 2019 Share Posted June 1, 2019 9 hours ago, CTO said: OK I have 5 in wall and 4 portable units Reduce the number to 3 and see if ur issues will improve, then u will wait for a fix to add back your screens! I will refrain from any upgrade till dust settle down, the only company I rush for its upgrades is Apple, although not like old days, still they have a better control over their releases and they issue fixes quickly ... Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 1, 2019 Share Posted June 1, 2019 Reduce the number to 3 and see if ur issues will improve, then u will wait for a fix to add back your screens! I will refrain from any upgrade till dust settle down, the only company I rush for its upgrades is Apple, although not like old days, still they have a better control over their releases and they issue fixes quickly ...Control4 is targeting an intercom fix in 2 weeks Sent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 THANKS for the update. Quote Link to comment Share on other sites More sharing options...
turls Posted June 1, 2019 Share Posted June 1, 2019 So you guys load the update within days of it coming out and you don't expect this kind of stuff? A MAJOR release no less? Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 1, 2019 Share Posted June 1, 2019 Do not seeing us complain just talking about issues - this the bit I like Quote Link to comment Share on other sites More sharing options...
jakblak Posted June 1, 2019 Share Posted June 1, 2019 Hey @CTO, we certainly tested with OS3 on multiple systems with more than 6 T3s, including my own (2 portables, 5 in-walls) and I’m not aware of any issues with intercom or anything else. It does sound like you have something else going on. Have you contacted your dealer since the update? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 1, 2019 Share Posted June 1, 2019 Hey [mention=137446]CTO[/mention], we certainly tested with OS3 on multiple systems with more than 6 T3s, including my own (2 portables, 5 in-walls) and I’m not aware of any issues with intercom or anything else. It does sound like you have something else going on. Have you contacted your dealer since the update?Go read this kb. The intercom issue is #1 known issue. https://dealer.control4.com/knowledgebase/article/2751Sent from my Pixel 3 using Tapatalk jakblak 1 Quote Link to comment Share on other sites More sharing options...
jakblak Posted June 1, 2019 Share Posted June 1, 2019 Thanks @msgreenf, I didn’t know about that one. Admittedly I haven’t been dealing with Android issues, but I also haven’t seen that on my own system. That doesn’t sound like what CTO is dealing with however. Quote Link to comment Share on other sites More sharing options...
AHA Posted June 1, 2019 Share Posted June 1, 2019 If you’ve got a section of the touch screen that is not responding to touch, even when it’s not connected to a system, then there is a hardware issue with the actual touch screen in the screen. The section is usually horizontal and goes all the way across the screen. Seen it before, including one of my own. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 but its with every portable unit in my project. 6 to be exact and 5 in walls all seem to work. Everything worked before the Update that's all I can say.. I wish they never updated my project. Quote Link to comment Share on other sites More sharing options...
CTO Posted June 1, 2019 Author Share Posted June 1, 2019 Can you use the older portable units still? or does this not work with the new OS3 update? I have one it seems to work, just the gui is still the same. would this create any conflict? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted June 1, 2019 Share Posted June 1, 2019 Only t3 are supportedSent from my Pixel 3 using Tapatalk Quote Link to comment Share on other sites More sharing options...
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