TundraSonic Posted August 25, 2020 Share Posted August 25, 2020 We've an issue where sliders (On IOS App, GlassEdge, etc.) occasionally don't like what we set them to and move themselves to another setting. For instance, on my phone I'll slide the slider for Range Hood Speed to 64 and it will go there briefly, for a few milliseconds, and then move to some other setting like 45. Sometimes it will go up and down a bit before deciding where it wants to be. It happens fairly consistently w/ Groups in LIFX and sporadically w/ other sliders. Is this a known issue (I couldn't find anything when searching)? Fix for it? Thanks, Quote Link to comment Share on other sites More sharing options...
TundraSonic Posted September 13, 2020 Author Share Posted September 13, 2020 We are still having problems with this (I'm unsure if this is in any way related to the issues of inconsistent execution in my other post). Most recently on the T3 in our master bedroom. We've also seen it sporadically on various other things. IMG_2260.mp4 Quote Link to comment Share on other sites More sharing options...
Topfox Posted September 14, 2020 Share Posted September 14, 2020 I have similar issues with the IOS app. Quote Link to comment Share on other sites More sharing options...
TundraSonic Posted September 18, 2020 Author Share Posted September 18, 2020 Given the lack of more responses this would seem to be a very isolated problem and perhaps a bad EA-5? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 18, 2020 Share Posted September 18, 2020 Sounds more like a zigbee problem or driver issue on the controllerSent from my Pixel 3a XL using Tapatalk Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted September 20, 2020 Share Posted September 20, 2020 Agreed looks like it's getting the command the light isn't doing the command so it's setting the value on the screen to match the light's current value. Also consider is there any programming, a scene or something that's staying active or reactivating. Had that issue with some lights trying to turn on and they turned off realized it was an issue I created. Quote Link to comment Share on other sites More sharing options...
TundraSonic Posted December 27, 2020 Author Share Posted December 27, 2020 @msgreenf & @Neo1738, can you explain more. Central EA-5, two T3's, panel mounted C4 Dim-8's, keypads, etc are all Ethernet on the same very lightly loaded Unifi Switch Pro 48. Seemingly this s/b about as simple a routine as I can imagine; slider signals EA-5 via ethernet, EA-5 signals dimmer via their own C4 driver & ethernet, status back to EA-5, status back to T3. On Friday we had this happen with an audio slider. We had a session w/ 7 zones on it. I'd turned it down for a zoom call and when I was turning it back up to 20% it jumped up to 100% on its own. Three times I pulled it down and it jumped back to 100. Thanks, Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 28, 2020 Share Posted December 28, 2020 Every problem you describe points to the network as a problem. Are you blocking broadcast traffic? That is a unifi default. You need broadcast traffic for c4 to work properly Quote Link to comment Share on other sites More sharing options...
TundraSonic Posted December 28, 2020 Author Share Posted December 28, 2020 Thanks. It's all on the same switch/vlan/subnet. There s/b no broadcast issues that I can think of. If it was a broadcast block then I'd think it would be an issue all of the time or most of the time rather than 5-10% of the time? Quote Link to comment Share on other sites More sharing options...
lippavisual Posted December 28, 2020 Share Posted December 28, 2020 You've talked about your wife's network being involved in this system as well. Are you sure her stuff isn't stomping all over broadcasts? Just because it was her IT group that set it up, doesn't mean that they didn't do it properly. In my 21 years of IT/CI work, I have met plenty who think they know all and never make mistakes. Nothing is to be ruled out when it comes to networking. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 28, 2020 Share Posted December 28, 2020 On 9/13/2020 at 12:15 PM, TundraSonic said: We are still having problems with this (I'm unsure if this is in any way related to the issues of inconsistent execution in my other post). Most recently on the T3 in our master bedroom. We've also seen it sporadically on various other things. IMG_2260.mp4 network issues Matt Lowe 1 Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted December 29, 2020 Share Posted December 29, 2020 Yup that video is 100% the device not getting the command and C4 going back to previous setting. Only intermittent commands getting through = network. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
TundraSonic Posted December 29, 2020 Author Share Posted December 29, 2020 Thanks. Yes, this could certainly be the case if it goes back to its previous state (or possibly even if it goes to an intermediary state). However, if the previous state is 0, the user moves the slider to 20%, C4 moves briefly to 20% but then jumps to 74% or 100%, which we've seen several times, that doesn't seem network related? Quote Link to comment Share on other sites More sharing options...
cdepaola Posted December 31, 2020 Share Posted December 31, 2020 On 12/27/2020 at 6:12 PM, msgreenf said: Every problem you describe points to the network as a problem. Are you blocking broadcast traffic? That is a unifi default. You need broadcast traffic for c4 to work properly I don't think this is necessarily true anymore... Within the newest stable version Broadcast Blocking is managed by Auto-Optimization if enabled. I'm currently using Auto-Optimize within my environment and have zero C4 network issues. Granted completely understanding this specific issue is not my strong suite, I just generally know I run a fairly stock Unifi set-up and have no C4 issues or network issues in general. I would however agree that the behavior exhibited in the video appears to be network, driver, or device related. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
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