markf Posted October 7, 2020 Share Posted October 7, 2020 Anyone else find their Ecobee thermostats not responding and having to request a new PIN and reauthorize? The C4 iPhone app says I can request a new PIN on the Extras screen but I don't seem to have that option there. I end up having to open Composer HE and generate a PIN there and then log into my Ecobee account to authorize the app. It seems to happen to me pretty frequently. I imagine this is an Ecobee issue but I thought I would see if anyone here has seen this behavior and had any suggestions. Thanks. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted October 7, 2020 Share Posted October 7, 2020 what driver version are you on? v18 is better but still not perfect Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted October 7, 2020 Share Posted October 7, 2020 I've had issues with version 18. I'm over it. Sent from my SM-G986U using Tapatalk msgreenf 1 Quote Link to comment Share on other sites More sharing options...
markf Posted October 7, 2020 Author Share Posted October 7, 2020 I'm on 18. Quote Link to comment Share on other sites More sharing options...
Time2Jet Posted October 8, 2020 Share Posted October 8, 2020 Dear Control4,Please work with Ecobee to fix integration. A lot of us dealers and end users drank the Ecobee Kool-Aid and replaced Nest and C4 TStats. (At least one of us saved his Nest equipment and will be reinstalling until you guys work together to fix it). It leaves a bad taste in the mouths of our end users and creates angst towards the C4 ecosystem and us dealers that convinced clients it was a good decision. If you are reading this, you are likely a C4 employee (hopefully) dealer, tech or power user. 80% of Control4 homes are “set it and forget it”. We all take these issues in stride, but the 80%’ers get really bent over things like this. TStats are pretty important. Signed,Ecobee Owners and Integrators that recommended it to their clients. Sent from my iPhone using Tapatalk Drake0508 1 Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted October 8, 2020 Share Posted October 8, 2020 well said, but unfortunately I don't think anyone from Control4 is monitoring this thread...probably best posted on the dealer forums or brought to the attention of your Control4 rep. alanchow and msgreenf 1 1 Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted October 8, 2020 Share Posted October 8, 2020 Super frustrating. Happens a few times a week but I’ve learned that I’m better off going with as many locally controlled items as possible. Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
marina_av Posted November 16, 2020 Share Posted November 16, 2020 I'm struggling with this too. I'm on v18 and pretty sure I didn't have these issues on v17, although I definitely did prior to that one. Have there been any updates? Quote Link to comment Share on other sites More sharing options...
JGLI Posted November 17, 2020 Share Posted November 17, 2020 I'm problems with this as well. I used the Samsung platform and had problems with the connections, one of the issues was making too many calls within a short period of time to Samsung's servers. Quote Link to comment Share on other sites More sharing options...
marina_av Posted December 13, 2020 Share Posted December 13, 2020 Is there a way to roll back to v17? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 13, 2020 Share Posted December 13, 2020 Sure if you have it. But there is no problems with v18. The problem is that the control for mobile app can't display the new complex pin code. But the driver displays it just fine and composer Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted December 13, 2020 Share Posted December 13, 2020 So far I’ve had no pin reset on the new version Quote Link to comment Share on other sites More sharing options...
DLite Posted December 13, 2020 Share Posted December 13, 2020 21 minutes ago, Drake0508 said: So far I’ve had no pin reset on the new version Same here (knocking on wood). Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted December 13, 2020 Share Posted December 13, 2020 7 minutes ago, DLite said: Same here (knocking on wood). Definitely knock on wood Quote Link to comment Share on other sites More sharing options...
prabeau Posted December 13, 2020 Share Posted December 13, 2020 Just reset mine Quote Link to comment Share on other sites More sharing options...
DLite Posted December 13, 2020 Share Posted December 13, 2020 19 hours ago, Drake0508 said: Definitely knock on wood And...right on cue, I had to do a PIN reset this morning. Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted December 13, 2020 Share Posted December 13, 2020 36 minutes ago, DLite said: And...right on cue, I had to do a PIN reset this morning. That sucks. You were using the new PIN platform? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted December 13, 2020 Share Posted December 13, 2020 Yes. I have used the new pin 2x now Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted December 13, 2020 Share Posted December 13, 2020 7 minutes ago, msgreenf said: Yes. I have used the new pin 2x now Huge bummer Quote Link to comment Share on other sites More sharing options...
AGB Posted January 29, 2021 Share Posted January 29, 2021 How can I generate a pin elsewhere than the Control4 app? Whenever I click « Get PIN » , nothing appears... Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted January 29, 2021 Share Posted January 29, 2021 I’ve only ever done it in Composer HE. I’d be interested to know. Ever since mine switched to the 8 digit PIN, I haven’t had them disconnect. Are you already using the 8 digit PIN? Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted January 29, 2021 Share Posted January 29, 2021 Sorry. Can’t remember if it’s 6 or 8 digits. Quote Link to comment Share on other sites More sharing options...
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