SR Remote not responding 100%

[brucecampbell]

I'm using an SR-250 in my living room.
usually once or twice per week, sometimes more often, the remote won't respond. - What could be causing this?

how it happens:
I click 'Watch'
I select a source and everything works correctly.
I will then pick up the remote to do something - the remote lights up as it should.
I click a button but nothing happens.
If I click 'Watch' or 'Listen', the screen tries to load, but usually after a few seconds, the options page shows instead of the watch list.
If I click 'pause' nothing happens.
Often this happens while in the middle ffwd or rew, which is really frustrating...

Is this a sign the remote is failing?
Or zigbee is failing?

Any thoughts on what I can check or test?

Cheers.

[chopedogg88]

sounds like a poor zigbee signal, or could be a failing remote.  how strong is your zigbee mesh?  you could try changing the zigbee channel.

[msgreenf]

I would try a different channel 

[konieczn]

All of my SR260's are acting this same way. I was wondering if it's just my system. It started happening this week. 

Say I'm fast forwarding through commercials, it takes multiple times of pressing Play before the remote responds. 

[msgreenf]

check zigbee channel

[konieczn]

That's something we'll need our dealer to check/change right? 

1 minute ago, msgreenf said:

check zigbee channel

 

[msgreenf]

i am not 100% sure.  I know how to look for it but I don't use HE...

[brucecampbell]

On 11/4/2020 at 11:49 AM, chopedogg88 said:

sounds like a poor zigbee signal, or could be a failing remote.  how strong is your zigbee mesh?  you could try changing the zigbee channel.

Channel is currently 24.

What do you suggest changing it to?
I have two HC800, both in the same rack in the garage.
'Home Controller HC800' is the Zigbee server/Coordinator
'Slave Controller HC800' is ZAP
Only 36 devices on the zigbee network, the routine mesh shows they are split between both controllers.
Signal strength shows full bars for all devices except the three furtherest away - which show 2 of the 4 bars

[msgreenf]

Channel 25

[Cyknight]

3 hours ago, msgreenf said:

Channel 25

I disagree. Channel 25 has a lower output (rules you know) - the best channel depends on other things running on 2.4 Ghz (ie WiFi) and what channels those are on, but if 24 is is giving some grief, I'd try channel 20 to see if it makes a difference.

[mstafford388]

15 hours ago, brucecampbell said:

Channel is currently 24.

What do you suggest changing it to?
I have two HC800, both in the same rack in the garage.
'Home Controller HC800' is the Zigbee server/Coordinator
'Slave Controller HC800' is ZAP
Only 36 devices on the zigbee network, the routine mesh shows they are split between both controllers.
Signal strength shows full bars for all devices except the three furtherest away - which show 2 of the 4 bars

I'm confused when you say the mesh shows they are split between the controllers?  Seems like you only have one mesh but they would all show up under that controller if that was the case. 

[Matt Lowe]

Often channels 15 and 20 can be the best zigbee channels as they lie in between wifi channels 1 6 and 11. However it is best to do a spectrum scan to see what you are dealing with and make a decision based on the scans.

 

[RyanE]

I always use Channel 25, even though it's reduced power.

Since it's outside of Wifi, it gets less interference, and is able to do 'more with less'.

It's the channel Control4 uses at shows (when there's no COVID-19), where there are hundreds of Wifi access points, and using a different Zigbee channel is asking for trouble.

RyanE

[Cyknight]

25 minutes ago, RyanE said:

I always use Channel 25, even though it's reduced power.

Since it's outside of Wifi, it gets less interference, and is able to do 'more with less'.

It's the channel Control4 uses at shows (when there's no COVID-19), where there are hundreds of Wifi access points, and using a different Zigbee channel is asking for trouble.

RyanE

If there is a strong mesh available, I would agree. BUT - if there is no lighting etc in the house, and all depends on direct to controller connection, the lower output can cause issues.

To be clear, in a full-on setup where all the lights are on a system, we normally go to 25, but when there is a limited mesh, or no added devices, we've had more success with channel 20 (as pointed out above, it's in between two of the three 'default' WiFi channels with limited overlap).

 

[brucecampbell]

On 11/7/2020 at 6:48 AM, Cyknight said:

If there is a strong mesh available, I would agree. BUT - if there is no lighting etc in the house, and all depends on direct to controller connection, the lower output can cause issues.

To be clear, in a full-on setup where all the lights are on a system, we normally go to 25, but when there is a limited mesh, or no added devices, we've had more success with channel 20 (as pointed out above, it's in between two of the three 'default' WiFi channels with limited overlap).

 

Thanks for all the input.

I'm trying channel 25 now to see if I get an improved response.
My Wifi is currently set to channel 11.