mdan01 Posted February 2, 2022 Share Posted February 2, 2022 We had a Control4 system installed in our family room. I was using an Eero mesh system (not 5g capable). We never had any issue with it, except it started charring the wall. As we were planning to do a home theater in our basement with Control4, the tech we were using and trust (our current Control4 is awesome!) recommended a hardwired networking system with wireless access points. I was hesitant, but did not like that my walls were getting charred, so I agreed. The Araknis is way faster than the Eero, no doubt about it. It is dual-banned so we have both a 5G and 2.4 with a guest network on each. We are a week in and the one issue we are having is that the past couple of mornings, my wife's iPhone, work laptop, and our home laptop stop connecting to the internet even though it initially shows full bars (these are all 5G devices). Eventually, it will say "no internet connection." Meanwhile, our security system with cameras, our nest with nest smoke detectors, our amazon alexa's, all stay attached to the WiFI. To resolve the problem, we have to unplug the system and plug it back in. I thought we could just turn the WiFi off on the iphone for a few seconds and go back on and it would work, but that fails and we have to fully unplug the system. It strikes us unusual that this happens with the devices that move around the house (laptops, phones, etc) or leave the house like our phones, but the devices that are in permanent locations do not have any issue. My tech is at a bit of a loss. He turned on fast roaming and ensured that we do not have too much power at our WAPs. We have a tri-level 2500 sq foot house with 3 WAPS. I can get a new cable modem, as my tech recommended, but I feel like if the modem was failing, all the device would disconnect at once. Again, this appears to be an issue with devices that move between the WAPs or that leave the house and come back in. Interestingly enough, this happened at pretty much the same time the past two mornings. Once we reboot in the morning, we can move throughout the house and our phones and laptops stay connected. Appreciate anyone's thoughts or ideas... Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted February 3, 2022 Share Posted February 3, 2022 Sadly I do have issues w wifi doing just this w Araknis AP. Wifi devices say no internet hardwired all stay online no problem. We have a Wattbox power strip and backup so I can log into my OVRC and remotely reboot it when this happens. Seems to have settled down with the Sept 21 firmware update. Quote Link to comment Share on other sites More sharing options...
chopedogg88 Posted February 3, 2022 Share Posted February 3, 2022 While I like Araknis Routers and Switches, I'm not a huge fan of their APs...Ruckus is my go-to, Unifi for the budget-conscious. ejn1 1 Quote Link to comment Share on other sites More sharing options...
Arryve Posted February 3, 2022 Share Posted February 3, 2022 I had this same exact issue. It was resolved for me by replacing my ISP’s DNS with Google DNS settings (8.8.8.8 for DNS 1 and 1.1.1.1 for DNS 2) in the router. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted February 3, 2022 Share Posted February 3, 2022 I’d suggest disabling fast roaming. Causes too many problems. I’d also suggest separate SSID’s for 2.4 and 5G networks. Tell the device what to connect to. I’ll agree with the above comments as well. Araknis switches is about all I’ll use. Quote Link to comment Share on other sites More sharing options...
Kyle Coolabode Posted February 4, 2022 Share Posted February 4, 2022 Also check 2.4Ghz channels to make sure they are on 1 and 6. Agree with above that you should disable fast roaming as well. Quote Link to comment Share on other sites More sharing options...
mdan01 Posted February 7, 2022 Author Share Posted February 7, 2022 On 2/3/2022 at 10:22 AM, lippavisual said: I’d suggest disabling fast roaming. Causes too many problems. I’d also suggest separate SSID’s for 2.4 and 5G networks. Tell the device what to connect to. I’ll agree with the above comments as well. Araknis switches is about all I’ll use. What is meant by separate SsIDs? Quote Link to comment Share on other sites More sharing options...
Control4Savant Posted February 7, 2022 Share Posted February 7, 2022 3 hours ago, mdan01 said: What is meant by separate SsIDs? Devices all have different Wifi capabilities. If you make a “Wifi_2.4” with only 2.4 radio active and a “Wifi_5” with only a 5 radio active the user can decide which to attach to an not leave it up to the sometimes low intelligence of the device. 2.4ghz usually travels further and through more surfaces although thats not always the best option because of its negative effects that 5ghz overcome. I was actually cleaning up an old machine and came across this recently. A simple but interesting graph. Quote Link to comment Share on other sites More sharing options...
ekohn00 Posted February 7, 2022 Share Posted February 7, 2022 it has nothing to do with the modem. As you hinted, it might just be a roaming problem. As someone mentioned, if there's fast roaming enable, turn it off. Another thing to try is an SSID that has both 2.4 and 5, see if your device can roam better. If you can't figure it out, replace the Araknis! Hopefully your dealer works with something else. Quote Link to comment Share on other sites More sharing options...
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